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Response Master Nexus

London Borough of Hackney

This public procurement record has 1 release in its history.

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16 Oct 2026 at 16:17

UK7 - Contract Details Notice
Summary of the contracting process

The London Borough of Hackney bought Response Master Nexus, software for its Parking Services penalty charge notice (PCN) disputes officers. The system helps officers prepare responses to drivers who challenge or make formal representations against traffic and parking penalty notices. This is a software and IT services requirement, covering the application used to support the response process. Delivery is for Hackney, London. The requirement concerns a specific operational tool for handling parking and traffic enforcement challenges, rather than general-purpose software or a broad IT support service.

The procurement is complete and the contract is active. Hackney made a direct award below the threshold, without competition. Infoshare+ Ltd was selected. The award date is not stated; the contract was signed on 20 February 2026. Its stated period runs from 1 March to 1 October 2026, with an extension option of 12 months, to a maximum end date of 30 September 2027. The contract value is £49,250 excluding VAT and £59,100 including VAT. There was one lot, covering the software requirement. The published information does not set out evaluation criteria or supplier eligibility requirements.

For a future requirement of this kind, a credible supplier would need to provide software that helps local authority parking teams manage challenges and representations against traffic and parking penalty notices, particularly the preparation of responses by disputes officers. Relevant strengths would include experience delivering and supporting operational software for public-sector parking or enforcement teams, and an ability to fit the tool to officers’ response workflows. The award demonstrates demand for a focused software service rather than a general IT transformation. Infoshare+ Ltd, identified as an SME, won this single-lot requirement through a direct award without competition, so the process does not demonstrate that the buyer tested competing offers or published formal evaluation criteria.

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Notice Information

Notice Title

Response Master Nexus

Notice Description

Software that assists PCN Disputes Officers (Parking Services) in providing responses to drivers that submit challenges and representations against traffic and parking penalty charge notices.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078a09
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/098154-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£49,250 Under £100K

Notice Dates

Publication Date
16 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Mar 2026 - 1 Oct 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Hackney
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HACKNEY
Postcode
E8 1DY
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Hackney
Electoral Ward
Hackney Central
Westminster Constituency
Hackney South and Shoreditch

Supplier Information

Number of Suppliers
1
Supplier Name

INFOSHARE+ LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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