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Regulatory Services & The Built Environment Systems

Cornwall Council

This public procurement record has 1 release in its history.

Planning

19 Oct 2026 at 14:18

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Cornwall Council is exploring future software to support its statutory regulatory and built-environment services. The scope spans development management and planning, building control, licensing, environmental health, public protection, land charges, street naming and numbering, property-address data, housing regulation and related case management. The existing platform also supports workflow automation, document and records management, reporting, geographic information systems, customer self-service, mobile working and connections with internal and external systems. The software underpins applications, inspections, consultations, enforcement and regulatory decisions across the Council. The work is for services across Cornwall. The Council is gathering written market information to understand available products, supplier capability and possible approaches to replacing and transforming this integrated platform; this is planning and market research, not an invitation to tender.

The process is at planning: Cornwall Council is undertaking preliminary market engagement, not running a competition. It is seeking written responses to a detailed Request for Information; suppliers can request a copy from the Council and submit responses in accordance with its instructions. The Council expects to review responses and may undertake further engagement later. Its current expectation, subject to approvals and procurement-law compliance, is to extend existing arrangements and then consider a direct award to the incumbent to maintain continuity while it develops requirements and completes transformation and procurement planning. A future competitive procurement is envisaged after that period. The stated estimated value is £2.75 million excluding VAT (£3.3 million including VAT). The anticipated contract period is 1 October 2029 to 30 April 2037, with a possible extension to 30 April 2042. The Council expects a further notice on 1 August 2028.

The market engagement is relevant to suppliers of regulatory, planning, building-control, licensing, land-charges, address-management, housing-compliance and public-protection software, as well as firms with implementation, integration, data-migration or transformation expertise. Cornwall Council is looking for evidence of capability in complex, multi-service regulatory environments; large-scale data migration and transformation; maintaining compliance as legislation changes; and integrating with corporate systems, statutory consultees, payments, customer channels, GIS and other business applications. Responses should offer practical implementation experience, lessons learned, delivery approaches and market insight. The Council also wants views on cloud technologies, automation, artificial intelligence, customer self-service and commercial models. The scale and complexity suit providers able to support a mature, highly configured platform, broad operational use and extensive integrations. SMEs are identified as suitable for the planned procurement. Participation will not determine or advantage suppliers in any later competition. Returned information will inform planning, not formal evaluation.

How relevant is this notice?

Notice Information

Notice Title

Regulatory Services & The Built Environment Systems

Notice Description

Cornwall Council is undertaking Preliminary Market Engagement to inform the future strategic direction, procurement approach and potential transformation of the software platforms supporting a broad range of statutory regulatory, planning, environmental, licensing, building control, land charges, address management, housing and public protection services. The Council currently operates a mature and highly integrated software platform that supports critical statutory and regulatory functions across multiple service areas, including Development Management, Building Control, Licensing, Environmental Health, Public Protection, Land Charges, Street Naming and Numbering, Local Land and Property Gazetteer (LLPG) management, housing-related regulatory functions and associated case management activities. The platform is utilised by more than 450 users and underpins significant volumes of operational activity, customer interactions, inspections, applications, enforcement actions, statutory consultations and regulatory decision-making across the authority. The existing environment has been in operation since 2010 and incorporates extensive business-specific configuration, workflow automation, document and records management, reporting and business intelligence functionality, GIS integration, customer self-service capabilities, mobile working functionality and approximately 50 integrations with internal and external systems. These integrations support the exchange of information with corporate systems, statutory consultees, payment services, customer contact channels, geographic information systems and other line-of-business applications. The platform therefore forms a critical component of the Council's digital and operational infrastructure. Through this engagement, the Council wishes to better understand market capability, solution maturity, technology developments, implementation approaches and commercial models available within the market. In particular, the Council is seeking insight into suppliers' ability to support complex multi-service regulatory environments, facilitate large-scale data migration and transformation activities, maintain compliance with evolving legislative requirements, deliver robust integration capabilities and support the modernisation of digital services through cloud-based technologies, automation, artificial intelligence and enhanced customer self-service functionality. The Council is using this engagement exercise to inform its long-term procurement and contracting strategy for these services. The current software platform supports a wide range of critical statutory functions and incorporates significant configuration, business process automation, data holdings and integrations with internal and external systems. Subject to governance approvals and compliance with applicable procurement legislation, the Council's current expectation is to extend existing contractual arrangements and subsequently consider a direct award to the incumbent supplier to maintain service continuity whilst ongoing requirements development, service redesign, transformation activities, procurement activity, governance approvals and contract finalisation are completed. Through this engagement, the Council wishes to assess market capability, understand alternative delivery approaches, identify potential transition and implementation risks, and gather supplier feedback on emerging technologies and market developments. The information obtained will be used to refine the Council's future operating model, develop requirements for a long-term replacement solution, inform procurement and commercial strategy, and support planning for a future competitive procurement exercise following the proposed direct award period. This exercise is solely for information gathering and market research purposes and does not constitute a call for competition or the commencement of any procurement procedure. Participation will not confer any advantage or disadvantage in any future procurement activity.

Planning Information

The Council is seeking written responses from organisations with relevant products, services, implementation experience or market knowledge relating to regulatory services, planning, building control, licensing, land charges, address management, housing compliance and public protection software solutions. Responses are intended to help the Council better understand market capability, strategic options, delivery approaches and commercial considerations associated with future system replacement and transformation activities. A detailed Request for Information (RFI) has been developed which contains background information regarding the Council's current environment, high-level requirements and a series of supplier questions covering solution capability, implementation methodology, technology strategy, legislative compliance, procurement approaches and commercial models. As the RFI will not be published alongside this notice, suppliers wishing to participate may request a copy from Alex Kirk (Alex.Kirk@cornwall.gov.uk) and Christine Edwards (Christine.Edwards@cornwall.gov.uk). Completed responses should be submitted to the same contacts in accordance with the instructions contained within the RFI. At this stage the Council does not intend to undertake supplier demonstrations, presentations, workshops, one-to-one meetings or formal question-and-answer sessions. The Council considers written submissions to be the most proportionate and effective mechanism for obtaining and comparing market intelligence during this phase of the programme. Following review of responses and subject to programme requirements, governance approvals and resource availability, the Council may undertake further market engagement activities at a later date. Suppliers are encouraged to provide concise, evidence-based responses focused on the matters raised within the RFI, including practical implementation experience, lessons learned, indicative delivery approaches and market insight that may assist the Council in shaping its future operating model, commercial approach and procurement strategy. Any information submitted will be used solely to inform the Council's planning and decision-making processes and will not form part of any formal evaluation exercise.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078ad8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/098527-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£2,750,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
1 Aug 20282 years to go
Award Date
Not specified
Contract Period
1 Oct 2029 - 30 Apr 2037 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cornwall Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TRURO
Postcode
TR1 3AY
Postcode Area
Truro
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK3 Cornwall and Isles of Scilly
Small Region (ITL 3)
TLK30 Cornwall and Isles of Scilly
Delivery Location
TLK3 Cornwall and Isles of Scilly
Local Authority
Cornwall
Electoral Ward
Truro Boscawen & Redannick
Westminster Constituency
Truro and Falmouth

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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