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ChatbotMax, Challenge Writer, Multilingual

London Borough of Hackney

This public procurement record has 1 release in its history.

Award

19 Oct 2026 at 15:55

UK7 - Contract Details Notice
Summary of the contracting process

The London Borough of Hackney bought multilingual chatbot software for its online penalty challenge portal. The tool supports drivers and customers who challenge penalties through a mandatory statutory process, helping them write challenges in multiple languages. The requirement is for software and related IT services, in the broad area of software development, internet and support. Delivery is in Hackney, London. This is a single requirement for the portal rather than a set of separately described service areas; the stated purpose is to assist users with writing challenges, not to replace the statutory challenge process.

The procurement is complete and the contract was awarded to Infoshare+ Ltd. Hackney used a direct award below the applicable threshold, without competition. The contract was signed on 20 August 2025 and runs from 1 September 2025 to 1 September 2028. Its value is £142,224 excluding VAT, or £170,668.80 including VAT. There was one lot, and the award is active. The published procurement information does not set out evaluation criteria or a scored basis for selecting the supplier; the recorded route was a non-competitive direct award. The contract is for the multilingual challenge-writing chatbot software described above.

For suppliers competing for a future requirement from Hackney, this award shows demand for software embedded in an online statutory penalty-challenge journey, with multilingual assistance to help users formulate written challenges. A credible provider would need to deliver and support a customer-facing chatbot or equivalent software, integrate it with an online portal, and handle multiple languages in a way that works for users navigating a formal process. The requirement is focused on this specific digital service rather than general translation or broad IT support. Infoshare+ Ltd, an SME, was selected through a direct award without competition; the procurement therefore offers limited evidence about comparative scoring or additional qualifications Hackney may require in a future competition.

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Notice Information

Notice Title

ChatbotMax, Challenge Writer, Multilingual

Notice Description

Software that drivers/customers use when they access our online challenge portal to challenge penalties they receive as part of mandatory statutory process with help to write challenges in multiple languages

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078b14
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/098625-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£142,224 £100K-£500K

Notice Dates

Publication Date
19 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Sep 2025 - 1 Sep 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Hackney
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HACKNEY
Postcode
E8 1DY
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Hackney
Electoral Ward
Hackney Central
Westminster Constituency
Hackney South and Shoreditch

Supplier Information

Number of Suppliers
1
Supplier Name

INFOSHARE+ LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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