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Response Master

London Borough of Hackney

This public procurement record has 1 release in its history.

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20 Oct 2026 at 10:25

UK7 - Contract Details Notice
Summary of the contracting process

The London Borough of Hackney procured a subscription to Response Master, a software service used by council officers to respond to drivers who challenge traffic and parking penalty charge notices through the statutory process. The service supports Hackney in meeting its statutory responsibilities for handling these challenges. It is an IT service rather than a physical supply or construction project, and delivery is for the council’s work in London. The requirement centres on access to the Response Master platform for preparing and providing responses to drivers; the stated scope does not describe wider parking enforcement or penalty processing services.

The procurement is complete and the contract was awarded to INFOSHARE+ LIMITED. Hackney used a direct award below the applicable threshold, without competition. The contract was signed on 20 September 2025 and runs from 1 October 2025 to 1 October 2028. Its value is £196,998 excluding VAT (£236,397.60 including VAT). There was one lot, covering the Response Master service. The award was for services and is active; the contract is also active. No award evaluation criteria are recorded, consistent with the stated route of a direct award without competition.

For suppliers considering similar future requirements from Hackney, this award shows demand for a subscription software service that helps council officers respond to statutory challenges against traffic and parking penalty charge notices. A credible competitor would need to provide a suitable platform for managing and preparing those responses, and demonstrate that it can support the council’s statutory service obligations reliably throughout a multi-year arrangement. The requirement is focused on this specific operational use, rather than general parking enforcement software or broad IT support. INFOSHARE+ LIMITED, a small or medium-sized enterprise, was selected through a below-threshold direct award without competition, so the award does not establish a competitive evaluation benchmark or additional technical qualifications.

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Notice Information

Notice Title

Response Master

Notice Description

Subscription to Response Master which officers use to provide responses to drivers that use the statutory process to challenge traffic and parking penalty charge notices. The council is required to provide this service under the statutory requirements.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078b7b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/098826-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£196,998 £100K-£500K

Notice Dates

Publication Date
20 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Oct 2025 - 1 Oct 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Hackney
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E8 1DY
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Hackney
Electoral Ward
Hackney Central
Westminster Constituency
Hackney South and Shoreditch

Supplier Information

Number of Suppliers
1
Supplier Name

INFOSHARE+ LIMITED

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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