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ESNEFT3427 - Staff Helpdesk Subscription

East Suffolk and North Essex NHS Foundation Trust

This public procurement record has 1 release in its history.

Award

20 Oct 2026 at 12:50

Award Notice
Summary of the contracting process

East Suffolk and North Essex NHS Foundation Trust procured staff helpdesk subscription licences: 97 licences for its staff helpdesk service. This is a software subscription requirement, rather than a contract to provide a staffed helpdesk operation. The delivery location is Colchester, at the Trust’s Colchester District General Hospital. The procurement sits within IT helpdesk services (CPV 72253100), bought by an NHS foundation trust for its workforce.

The procurement is complete and the contract was awarded to A2Z Cloud Ltd. The Trust used a limited procedure to call off from an existing compliant framework, without a further competition. The stated evaluation basis was price. The requirement was one lot for 97 subscription licences; that lot is marked cancelled, while the award and contract are recorded as active. The contract was signed on 16 October 2026 and is valued at £40,740. No contract period or award date is recorded in the process data.

For suppliers preparing for a similar requirement from this Trust, the evidence points to a defined-volume purchase of staff helpdesk subscription licences, rather than outsourced helpdesk staffing. A credible competitor would need to supply and support the required software licences and be able to meet the Trust’s workforce helpdesk needs at this scale. Price was the stated basis for evaluation, so competitive pricing would matter. The route used was a call-off from an existing compliant framework, with no further competition; suppliers seeking comparable work should therefore be positioned to supply through relevant public-sector framework arrangements. The selected supplier was an SME, showing that a smaller supplier was capable of winning this subscription requirement.

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Notice Information

Notice Title

ESNEFT3427 - Staff Helpdesk Subscription

Notice Description

Licenses for Staff Helpdesk

Lot Information

Lot 1

To provide 97 licenses of Staff Helpdesk subscriptions

Procurement Information

The contract was awarded without prior publication because the contract was called off from an existing compliant framework agreement. The framework was established in accordance with the public contracts regulations and no further competition was required.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078bcc
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/098982-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253100 - Helpdesk services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£40,740 Under £100K

Notice Dates

Publication Date
20 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
East Suffolk and North Essex NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COLCHESTER
Postcode
CO4 5JL
Postcode Area
Colchester
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH34 Essex Haven Gateway
Delivery Location
TLH14 Suffolk CC
Local Authority
Colchester
Electoral Ward
Mile End
Westminster Constituency
Colchester

Supplier Information

Number of Suppliers
1
Supplier Name

A2Z CLOUD LTD

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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