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Request for Information: Cloud managed service team outsourcing on-call customer supportCloud managed service team outsourcing on-call customer support

Jisc

This public procurement record has 2 releases in its history.

PlanningUpdate

22 Oct 2026 at 14:42

UK2 - Preliminary Market Engagement Notice
Planning

20 Oct 2026 at 16:06

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Jisc is considering outsourcing the support it provides public sector customers for the management of their AWS and Azure infrastructure. The potential service is cloud infrastructure management and technical support, including on-call customer support. It is a services requirement, with delivery in the United Kingdom. The work would support Jisc’s public sector customers rather than describe a specific cloud migration or supply of cloud software. The buyer is Jisc. The request for information asks suppliers for high-level information to help Jisc consider the options available for providing this support. The scope is therefore at an early exploratory stage, focused on outsourced support for AWS and Azure environments.

This is a planning-stage market engagement, not an invitation to tender. Jisc is using a request for information to gather high-level responses before deciding next steps; the engagement response date is 3 November 2026. Jisc says the possible contract dates of 1 March 2027 to 28 February 2029 are arbitrary and do not represent an expected start date. The contract value is unknown, and Jisc says RFI responses are intended to help it understand the budget required. No procurement procedure or evaluation basis has yet been set out. Suppliers are asked to respond to the RFI through Jisc’s e-tendering portal, and not to submit bids or provide material beyond the RFI requirements.

This engagement is most relevant to suppliers able to provide managed support for AWS and Azure infrastructure, including an on-call customer support service for public sector clients. Experience managing cloud infrastructure and delivering technical support would be directly relevant to the service under consideration. Jisc is seeking high-level information at this point, so suppliers can inform its understanding of the available outsourcing options and likely budget before it determines whether to proceed. The requirement is still exploratory, and the buyer has not yet defined the eventual service specification or supplier requirements. Businesses with relevant cloud operations expertise can use the engagement to explain their service capabilities and the considerations involved in supporting Jisc’s public sector customers.

How relevant is this notice?

Notice Information

Notice Title

Request for Information: Cloud managed service team outsourcing on-call customer supportCloud managed service team outsourcing on-call customer support

Notice Description

We are considering outsourcing the support we provide our public sector customers for the management of their AWS and Azure infrastructure... Please read the Request for Information document for full detail

Planning Information

We are at a very early stage in considering the options available to us, and are only looking for high level information, as detailed in the Request for information (RFI) document. Interested parties should visit the etendering portal at: https://uk.eu-supply.com/login.asp?B=JISC and access the RFI from the current opportunities page (you may need to register if your company hasn't already done so, though this is free of charge and should take only two minutes). Responses and any questions should also be directed via the portal. Please do not submit bids or go above and beyond the requirements in the RFI. We will endeavour to review all responses carefully before considering our next steps. Note: stated contract dates are entirely arbitrary - we do not as yet have any expected contract start date nor are we gauranteed to progress this project. Contract value is unknown - responses to the RFI are anticipated to help us understand the budget required.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078c2c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/100035-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253200 - Systems support services

72514000 - Computer facilities management services

72611000 - Technical computer support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Oct 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Mar 2027 - 28 Feb 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Jisc
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS1 6NB
Postcode Area
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK51 Bristol, City of
Delivery Location
Not specified
Local Authority
Bristol, City of
Electoral Ward
Central
Westminster Constituency
Bristol Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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