Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Service Mapping (Adjudicator Bankruptcy)

The Insolvency Service

This public procurement record has 1 release in its history.

Award

21 Oct 2026 at 09:16

Award Notice
Summary of the contracting process

The Insolvency Service bought specialist service-design consultancy to pilot a review of its Adjudicator Bankruptcy process. The work covers the end-to-end customer journey, identifying operational efficiencies, service improvements and value-for-money opportunities, then recommending a future service model. This is business and management consultancy, rather than delivery of bankruptcy casework. The buyer is The Insolvency Service, and the delivery location is London. The procurement was structured as a single lot, covering the pilot review and its potential extension.

The procurement is complete and the contract was awarded to Ernst & Young; the contract was signed on 15 October 2026. The award value and contract period are not stated. The original procurement set out a 16-week pilot priced at £145,000, with an optional 12-month extension estimated at £100,000–£500, subject to governance, affordability and procurement obligations. It was a further competition under the Government Commercial Agency’s Management Consultancy 4 framework, Strategy and Policy lot, using a limited procedure without a prior call for competition. Two bids were received, and award criteria were price. The recorded lot status is cancelled, although the award is active and the contract is active.

This award shows demand at The Insolvency Service for specialist service-design advice focused on improving a specific public-facing insolvency process. A credible competitor for comparable work would need to map an end-to-end customer journey, assess operational efficiency and value for money, and turn findings into practical service-improvement recommendations and a future-state service model. The pilot-and-extension structure indicates a need to deliver a defined initial review, with the ability to support further work if approved. The procurement was competed through the Management Consultancy 4 framework’s Strategy and Policy lot, so framework access would be relevant to competing by the same route. Price was the stated award criterion; the selected supplier therefore competed on cost as well as meeting the consultancy requirement. No specialist accreditation or other qualification is stated.

How relevant is this notice?

Notice Information

Notice Title

Service Mapping (Adjudicator Bankruptcy)

Notice Description

The procurement exercise was for the provision of an organisation that will provide the Agency with a specialist service design consultancy to undertake a pilot review of the Insolvency Service's Adjudicator Bankruptcy process. The objective is to analyse the end-to-end customer journey, identify opportunities for operational efficiencies, service improvement and value for money, and develop recommendations for a future-state service model.

Lot Information

Lot 1

The sourcing exercise was for the provision of an organisation that will provide the Agency with a specialist service design consultancy to undertake a pilot review of the Insolvency Service's Adjudicator Bankruptcy process. The objective is to analyse the end-to-end customer journey, identify opportunities for operational efficiencies, service improvement and value for money, and develop recommendations for a future-state service model.

Options: The procurement exercise was a Further Competition exercise under the Government Commercial Agency, Management Consultancy 4 Framework Agreement. The initial phase is a 16 Week Pilot Phase at PS145k. There is a 12 month extension option, subject to governance, affordability and procurement obligations, estimated between PS100k - PS500k (as explicitly stated within the ITT Docs).

Procurement Information

The procurement exercise undertaken was a Further Competition under the Government Commercial Agency, Management Consultancy 4 Framework Agreement (Lot 2 - Strategy and Policy).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078c68
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/099261-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79400000 - Business and management consultancy and related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Oct 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Insolvency Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STRATFORD
Postcode
E20 1HZ
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

Ernst & Young LLP

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...