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PRO005187-Services-Contract-Interruption to Supply Event Management

United Utilities Water Limited

This public procurement record has 1 release in its history.

Planning

21 Oct 2026 at 11:00

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

United Utilities Water Limited is exploring a Decision Workspace solution to help manage interruption-to-supply events. The potential requirement covers software supply, configuration, implementation and support services. The solution is intended to support the utility’s management of supply interruptions; the buyer is using engagement with suppliers to understand available capabilities, implementation approaches, integration needs and commercial models before developing its requirements and route to market. Delivery is expected across the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East and South West of England. This is a planned services procurement, not an invitation to tender or a commitment to buy.

The process is at planning stage, with preliminary market engagement intended to inform whether and how a future procurement proceeds. United Utilities expects suppliers to express interest and respond to an engagement pack, which includes a questionnaire and checklist; the buyer’s stated engagement response date is 13 November 2026. The anticipated contract period runs from 1 July 2027 to 30 June 2032. The procurement is expected to be above the applicable threshold, but no estimated contract value or procurement procedure is set out. It is planned as a single lot, and the buyer indicates that small and medium-sized businesses may be suitable. Participation in engagement is voluntary and does not confer an advantage or disadvantage in any later competition; the buyer may change its requirements, strategy or timetable.

This planning exercise is relevant to suppliers of decision-workspace or comparable software, and to firms able to configure, implement and support software for operational use. Suppliers with experience integrating solutions into existing systems, managing interruption-to-supply events, and advising on implementation approaches and commercial models are well placed to contribute to the buyer’s understanding of the market. The buyer is seeking insight into available solution capabilities and integration requirements as it shapes business requirements and a future specification. The planned single-lot service is marked as suitable for SMEs, so smaller technology providers may be relevant alongside established suppliers. The current engagement is for market input rather than a contract bid; participation is voluntary and is stated to confer neither advantage nor disadvantage in any later procurement.

How relevant is this notice?

Notice Information

Notice Title

PRO005187-Services-Contract-Interruption to Supply Event Management

Notice Description

United Utilities is undertaking preliminary market engagement in relation to a potential future procurement for a Decision Workspace solution to support the management of Interruption to Supply events. The purpose of this engagement is to improve United Utilities' understanding of the available market, solution capabilities, implementation approaches, integration requirements and commercial models. Information gathered may be used to inform the development of the business requirements, procurement strategy, specification and route to market. Interested suppliers are invited to express their interest by contacting the nominated United Utilities contact identified in this notice. Upon request, suppliers will be provided with the Preliminary Market Engagement pack, comprising an Expression of Interest (EOI) cover letter, checklist and questionnaire. Suppliers should complete and return the requested information in accordance with the instructions contained within the engagement pack. Completed responses should be submitted to the United Utilities contact identified within the documentation by the stated deadline. Participation in this market engagement is voluntary and will not confer any advantage or disadvantage in any subsequent procurement process. This notice is not a call for competition, does not constitute the commencement of a procurement procedure and does not commit United Utilities to undertake any future procurement or award any contract. United Utilities reserves the right to amend its requirements, procurement strategy, timetable and approach following completion of the market engagement activity.

Planning Information

United Utilities is undertaking preliminary market engagement in relation to a potential future procurement for a Decision Workspace solution to support the management of Interruption to Supply events. The purpose of this engagement is to improve United Utilities' understanding of the available market, solution capabilities, implementation approaches, integration requirements and commercial models. Information gathered may be used to inform the development of the business requirements, procurement strategy, specification and route to market. Interested suppliers are invited to review the Preliminary Market Engagement documentation and submit an Expression of Interest (EOI) in accordance with the instructions provided. Suppliers may also submit clarification questions during the engagement period. Participation in this market engagement is voluntary and will not confer any advantage or disadvantage in any subsequent procurement process. This notice is not a call for competition, does not constitute the commencement of a procurement procedure and does not commit United Utilities to undertake any future procurement or award any contract. United Utilities reserves the right to amend its requirements, procurement strategy, timetable and approach following completion of the market engagement activity.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078c8e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/099347-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72250000 - System and support services

72263000 - Software implementation services

72265000 - Software configuration services

72268000 - Software supply services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Oct 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jul 2027 - 1 Jul 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
United Utilities Water Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GREAT SANKEY
Postcode
WA5 3LP
Postcode Area
Warrington
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD61 Warrington
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Warrington
Electoral Ward
Great Sankey North and Whittle Hall
Westminster Constituency
Warrington South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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