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Customer Household Bills Support Service

Plus Dane Housing Limited

This public procurement record has 1 release in its history.

Award

21 Oct 2026 at 16:48

UK7 - Contract Details Notice
Summary of the contracting process

Plus Dane Housing Limited commissioned a household bills support service for its customers. The work is to provide support and advice about household bills, helping residents with issues related to their household costs. It is a community and personal support service, rather than a supply of goods or construction work. The buyer is a housing provider based in Liverpool, and the service is for its customers across the United Kingdom. The award covers one service lot. The named supplier, Pocket Power, is a small social enterprise, showing that the requirement was delivered by a specialist support provider rather than a large general contractor.

The procurement is complete and the contract is active. Plus Dane Housing awarded the work directly to Pocket Power, without competition, using a below-threshold route. The contract was signed on 1 October 2026 and runs from 2 October 2026 to 1 October 2028, with two possible 12-month renewals and a maximum period extending to 1 October 2030. The contract value is £66,500 including VAT. The award date is not separately recorded. The procurement was not divided into described lots beyond the single service lot. No evaluation criteria are stated; the direct award was made without a competitive evaluation.

For suppliers of household-bills advice and practical support, this award demonstrates demand from a social housing provider for a focused service to help its customers with household costs. A credible future provider would need to deliver accessible, customer-facing advice and support, understand household bills and be able to work with residents of a housing organisation. Pocket Power, a small social enterprise, was selected for this requirement, indicating that a specialist provider of this kind can serve the buyer’s needs. The work is a defined customer support service rather than a broad housing-management contract, so relevant experience should centre on helping households navigate bills and related costs. Suppliers considering similar work with Plus Dane should be able to deliver the service across its customer base in the United Kingdom.

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Notice Information

Notice Title

Customer Household Bills Support Service

Notice Description

Support and advice for Plus Dane Housing customers with regards to household bills

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078d4b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/099683-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services

CPV Codes

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£66,500 Under £100K

Notice Dates

Publication Date
21 Oct 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
2 Oct 2026 - 1 Oct 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Plus Dane Housing Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 4AE
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
Waterfront South
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

Pocket Power

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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