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Early Years - Children Centres Software

London Borough of Hackney

This public procurement record has 1 release in its history.

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21 Oct 2026 at 19:53

UK7 - Contract Details Notice
Summary of the contracting process

The London Borough of Hackney has bought a childcare customer relationship management system for its children’s centres and family hubs. The software brings together centre occupancy, attendance, staffing, parent communications, finance and database management. It also supports live centre-based attendance, safeguarding, medical and dietary records, invoicing and payment facilitation, with access to data and reporting. This is a software and IT services requirement, covering the system that supports day-to-day administration and service delivery across Hackney’s centres and family hubs. The contract’s delivery location is Hackney, London.

The procurement is complete and the contract was awarded to Famly Ltd. Hackney used a direct award below the applicable threshold, without competition. The contract was signed on 14 October 2026, with a value of £56,681.40 excluding VAT (£68,017.68 including VAT). The contract runs from 1 January to 31 December 2027, with a 12-month extension option, potentially extending the term to 31 December 2028. The procurement was managed as a single lot. The published contract information does not set out an evaluation basis or supplier eligibility criteria.

For software providers serving local authority early-years services, this award shows demand for an integrated childcare CRM rather than a standalone attendance tool. A credible competitor would need to demonstrate that its platform can support children’s centres and family hubs through linked occupancy, attendance, staffing, parent communications, finance and database functions. The specification also points to practical delivery capability in live centre-based attendance, safeguarding records, medical and dietary information, invoicing and payment facilitation, alongside useful data access and reporting. Suppliers with a configurable product that brings these workflows together, and can support its use across Hackney’s centres and family hubs, are best aligned with this buyer’s requirement. Famly Ltd, an SME, was selected for the contract.

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Notice Information

Notice Title

Early Years - Children Centres Software

Notice Description

Childcare customer relations management (CRM) system. The CRM supports the management of Children Centres and Family Hubs through centralised control of occupancy, attendance, staffing, parent communications, finance and database functions. The software also includes live centre-based attendance, safeguarding, medical, dietary, invoicing and payment facilitation - providing access to data and reporting.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078d5e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/099721-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£56,681 Under £100K

Notice Dates

Publication Date
21 Oct 20265 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jan 2027 - 31 Dec 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Hackney
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HACKNEY
Postcode
E8 1DY
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Hackney
Electoral Ward
Hackney Central
Westminster Constituency
Hackney South and Shoreditch

Supplier Information

Number of Suppliers
1
Supplier Name

Famly Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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