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DHACT Strategic Change Partner

Royal Borough of Greenwich

This public procurement record has 1 release in its history.

Award

23 Oct 2026 at 14:08

Award Notice
Summary of the contracting process

The Royal Borough of Greenwich sought a strategic change partner to develop its Digital Health and Care Technology programme, integrating digital technology and data into health and care services for residents. The work covers designing and improving care pathways, supporting residents to manage health conditions and everyday activities, feel safer at home and live more independently. It also includes engaging residents, staff and delivery partners, co-designing services, researching national practice, and developing training and resources. The partner is expected to work jointly with Greenwich on programme strategy, delivery and benefits measurement, including information governance and data access. The work is for Greenwich residents and health and care services in the Royal Borough of Greenwich, London. The service category is business and management consultancy (CPV 79410000).

The procurement is complete and the contract was awarded to Rethink Partners Limited. The award was made on 2 February 2026, when the contract was signed. The contract value is £515,000. The notice gives no contract end date or duration. Greenwich selected the supplier through a further competition under the ESPO Technology Enabled Care Products and Services framework, Lot 1.2; the procedure is recorded as limited, without a prior call for competition. Two bids were received. Price was the stated award criterion. The procurement was divided into one lot, covering the strategic change partner service. The authority holds an option to extend the contract by up to 24 months, in 12-month increments.

This award shows demand from Greenwich for a strategic partner able to deliver change across digital health and care, not simply supply technology. A credible competitor would bring a multidisciplinary team with proven health and care expertise, including delivery of large technology-enabled change programmes. It would need to turn complex service activity and contextual data into accountable benefits measures, and produce a practical delivery and phasing plan. The requirement also favours suppliers able to build skills within Greenwich’s partners and support a sustainable handover, while sharing responsibility for pathways and programme initiatives. Strong engagement, co-production and co-design capabilities are important, alongside experience developing training, managing stakeholder relationships, information governance and data access, and tracking delivery impact. The route used was a further competition through an existing specialist framework.

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Notice Information

Notice Title

DHACT Strategic Change Partner

Notice Description

Strategic change management support to expand and enhance the Digital Health and Care Technology (DHACT) programme in the Royal Borough of Greenwich.

Lot Information

Lot 1

The Royal Borough of Greenwich is seeking a strategic change partner to continue to build out its Digital Health and Care Technology programme. The service is delivering digital technologies into health and care teams, to support Greenwich residents to lead healthier, safer and more empowered lives - which is aligned to our coproduced resident outcome framework. The outcomes on this framework are: * Emotional wellbeing * Safety * Physical wellbeing * Activities of daily living * Living independently at home * Choice and control The residents already use technology in many parts of their lives and expect us to use technology to offer better services. We want to use modern technology to improve the independence, health and quality of life of our residents. By integrating technology and data into our health and care services, we aim to: * help people monitor and manage health conditions * help people with everyday living activities * help people feel safe and supported in their own homes * use insights to provide earlier interventions for people and groups We are seeking an aspirational and forward thinking partner who will work closely with us to improve residents' lives, and increase personalisation, dignity and independence, while helping us better manage the cost of health and care. The contractor must have the following expertise. - A multi-disciplinary team with evidenced expertise in the health and care sector inc. delivery of large health and care technology change programmes - Ability to take complex and contextual metrics and activity around health and social care and turn these into credible and accountable benefits and impact methodologies - A robust, appropriate and contextual delivery plan to support strategic change in the programme - A phasing plan to skill share and build your expertise and delivery into Greenwich partners so that we can create a sustainable model - To be jointly responsible for delivery of key pathways and initiatives in the DHACT programme - Joint ownership of strategic vision for the programme and service To achieve the outcomes, the strategic change partner must; - Conduct and support engagement with Greenwich residents, staff and partners to understand, map and document new and to be processes and pathways - Build coproduction and codesign into your delivery with us - Research and synthesise best practice nationally in the work Greenwich aspires to deliver - Plan, create and implement training and resources as required to support new and existing pathways to maximise the best outcomes for residents in Greenwich - Manage, maintain and develop our benefits methodology, including report architecture, development and support with information governance and data access - Creation and management of a development and implementation plan for agreed work, including a robust transition and exit strategy in the context of Greenwich's ambition to become sustainable in delivery and management in a mature programme - Build close relationships with key stakeholders and programme leads, including managing and maintaining regular programme check in and development sessions (virtually and face to face) - Have a clear and agreed way to track the progress and impact of your delivery

Options: The authority has the option to extend the contract by up to 24 months in totality in increments of 12 month periods.

Procurement Information

This contract was awarded via Further Competition through the ESPO Technology Enabled Care Products and Services (Lot 1.2) framework agreement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078f1a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/100534-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79410000 - Business and management consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£515,000 £500K-£1M

Notice Dates

Publication Date
23 Oct 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Royal Borough of Greenwich
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE18 6HQ
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI51 Bexley and Greenwich
Delivery Location
TLI51 Bexley and Greenwich
Local Authority
Greenwich
Electoral Ward
Woolwich Arsenal
Westminster Constituency
Greenwich and Woolwich

Supplier Information

Number of Suppliers
1
Supplier Name

Rethink Partners Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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