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Hull & East Riding of Yorkshire Telephone Advice and Support Service

HUMBER TEACHING NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Planning

23 Oct 2026 at 14:13

Planning Notice
Summary of the contracting process

Humber Teaching NHS Foundation Trust intends to commission a non-clinical mental health telephone advice and support service for people in Hull and the East Riding of Yorkshire. It will support individuals screened by the Mental Health Front Door and assessed as not needing further clinical assessment or intervention at that time. The service is intended to provide timely, person-centred and trauma-informed support, promote emotional wellbeing, reduce social isolation, help prevent mental health from deteriorating, and connect people with community resources. The provider will offer advice and guidance by telephone, tailored to each person’s needs and circumstances. The service does not include independent clinical triage or risk assessment. This is a replacement for an existing service, and a cohort of the incumbent provider’s staff is expected to transfer under TUPE.

The process is at planning stage: the Trust has stated its intention to award using the NHS Provider Selection Regime’s Most Suitable Provider process, rather than inviting tenders at this stage. Potential providers identified by the commissioner will be assessed against the service specification and the Basic and Key Provider Selection Regime criteria. The planned contract is for an initial three years from 1 April 2027, with options for two one-year extensions. The expected annual value is £260,000–£290,000; the stated overall value is £1.45 million. The Trust expects to publish a further notice on 4 January 2027. Following a notification period, identified providers are expected to be asked to submit information confirming their suitability. Assessment weightings are quality and innovation 30%, access and inequalities 20%, integration, collaboration and sustainability 30%, value 10%, and social value 10%.

This service is likely to suit providers experienced in delivering accessible mental health and wellbeing support by telephone, particularly organisations able to offer compassionate, person-centred and trauma-informed responses to people with differing needs. Providers should be prepared to support people who do not require clinical assessment while maintaining clear boundaries around clinical work: the service is not intended to carry out independent triage or risk assessment. The evaluation places substantial emphasis on quality and innovation, and on integration, collaboration and service sustainability, alongside equitable access and social value. Experience connecting people with community-based resources and addressing isolation would be relevant to the stated aims. As this replaces an existing service and TUPE is expected for some incumbent staff, prospective providers should consider their ability to manage a staff transfer and maintain service continuity. The Trust refers to the NHS Standard Contract short form.

How relevant is this notice?

Notice Information

Notice Title

Hull & East Riding of Yorkshire Telephone Advice and Support Service

Notice Description

This is a Provider Selection Regime notice of intent to award a contract for a Mental Health Telephone Advice and Support Service to the Hull and East Riding of Yorkshire area using the Most Suitable Provider (MSP) process. This will be an initial 3 year contract starting 1st April 2027. There will be an option of 2 x 1 year extensions. The annual value is expected to be in the range PS260,000 to PS290,000 per year.

Lot Information

Lot 1

This is a Provider Selection Regime notice of intent to award a contract using the Most Suitable Provider (MSP) process. The commissioner will conduct an evaluation of the identified potential providers against the following service specification: https://www.humber.nhs.uk/media/zsyhfvcl/telephone-advice-support-service-2027-30-specification.pdf The telephone advice and support service will provide a non-clinical intervention for individuals who have been screened by the Mental Health Front Door service and assessed as not requiring further clinical assessment or intervention at that time. The service will deliver timely, person-centred support aimed at promoting emotional wellbeing,reducing social isolation, preventing deterioration inmental health, and improving access to community-based resources. Individuals accessing the service will receive a compassionate and trauma-informed response, tailored to their individual needs and circumstances. The advice and guidance telephone support provider will not undertake independent clinical triage or risk assessment activity. Following the end of the notification period the identified providers will be requested to make submissions confirming their suitability to provide these services. The commissioner will assess the Basic and Key Provider Selection Regime Criteria according to the following weightings: - Quality & Innovation: 30% - Access & Inequalities: 20% - Integration, Collaboration and Service Sustainability: 30% - Value: 10% - Social Value: 10% If your organisation considers itself to be a potential provider of these services (and has not already identified itself following the earlier Expression of Interest) please email hnf-tr.contracting@nhs.net within 14 days of the publication date of this notice to be considered for inclusion. Additional information: This service will be contracted using the NHS Standard Contract (short form): https://www.england.nhs.uk/publication/shorter-form-nhs-standardcontract-2026-2-particulars-service-conditions-general-conditions/

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078f20
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/100542-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
£1,450,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Oct 20263 days ago
Submission Deadline
Not specified
Future Notice Date
4 Jan 20273 months to go
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HUMBER TEACHING NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HULL
Postcode
HU10 6ED
Postcode Area
Hull
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE1 East Yorkshire and Northern Lincolnshire
Small Region (ITL 3)
TLE12 East Riding of Yorkshire
Delivery Location
TLE Yorkshire and The Humber
Local Authority
East Riding of Yorkshire
Electoral Ward
Cottingham South
Westminster Constituency
Kingston upon Hull North and Cottingham

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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