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IT2716 - Oracle Support, Improvement & Transformation Service

Wiltshire Council

This public procurement record has 1 release in its history.

Planning

23 Oct 2026 at 15:34

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Wiltshire Council plans to procure a managed Oracle Fusion ERP support, improvement and transformation service for its corporate systems, covering Finance, Human Capital Management, Supply Chain Management, Payroll, Enterprise Performance Management, Oracle Recruiting Cloud and Platform as a Service, including integrations. The service is intended to bring support currently divided between Council teams, an existing supplier and specialist consultants into one accountable, resilient service. Work will include functional and technical support, service governance, management of Oracle updates and testing, user experience improvements, knowledge transfer and business process optimisation. The supplier will also help the Council make better use of standard Oracle functionality, automation and emerging capabilities. The service will be delivered for Wiltshire Council in Wiltshire.

This is at the planning stage: the Council has announced its intention to procure and is seeking market input, but has not issued an invitation to tender. The Council expects to publish a further notice on 23 November 2026. A planned online market engagement session is scheduled for 30 October 2026; expressions of interest for that session were due by 29 October 2026. The estimated contract period is 1 April 2027 to 31 March 2031, with possible extension to 31 March 2033. The estimated value is £688,000 excluding VAT (£825,600 including VAT). The procurement is planned as one lot, considered suitable for SMEs, with renewal anticipated. The procurement method, eligibility requirements and evaluation criteria have not yet been set out.

This work is best suited to providers with demonstrable experience supporting Oracle Fusion ERP across the functional areas in scope, alongside technical expertise in integrations and Platform as a Service. The Council is looking for a supplier able to provide a dependable managed service for critical corporate operations, including payroll and statutory cycles, and to establish clear service levels, performance measures and ITIL-aligned governance. Relevant strengths include managing quarterly Oracle updates, regression testing, release and change control, service mobilisation and continuity, security and segregation of duties, and modernising user experience. It also wants practical capability in process optimisation, automation and AI opportunities, roadmap development, innovation, and converting an improvement backlog into deliverable work. Public-sector Oracle case studies, strong Oracle credentials, and effective knowledge transfer that builds Council self-sufficiency are relevant. Significant transformation work may be commissioned separately.

How relevant is this notice?

Notice Information

Notice Title

IT2716 - Oracle Support, Improvement & Transformation Service

Notice Description

Wiltshire Council is seeking market engagement for the future provision of an integrated Oracle Fusion support, improvement and transformation service covering Finance, SCM, HCM, Payroll and EPM. We are looking for a partner capable of delivering a resilient, high-quality managed service while helping the Council maximise the value of its Oracle investment through continuous improvement, innovation and transformation. In addition to comprehensive functional and technical support, the service will include continuous improvement and maturity assessment, Oracle technology and innovation roadmapping, automated testing, release and change management, user experience modernisation, knowledge transfer and development of greater Council self-sufficiency. The Council is particularly interested in suppliers that can bring strong Oracle functional and transformation capability to help optimise business processes, reduce legacy workarounds, increase use of standard Oracle functionality, identify automation and AI opportunities, and turn our improvement backlog into a prioritised and deliverable roadmap. Significant improvement and transformation initiatives may be separately commissioned through Statements of Work.

Planning Information

This Preliminary Market Engagement (PME) Notice is being published to inform the supply chain including both existing Oracle partners and new or prospective providers, that Wiltshire Council will host an online engagement session in preparation for an upcoming tender for a managed support service for our Oracle Fusion ERP estate. We invite providers with demonstrable experience of supporting Oracle Fusion ERP modules across Finance, HCM, SCM, Payroll, EPM, ORC and PaaS (including integrations) to participate. Attendance is limited to two persons per provider. Full joining details will be issued following receipt of a provider’s expression of interest. The market engagement event will take place on Friday 30th October 2026 from 11am – 12pm. This is an online event, being held on Microsoft Teams. Please register your interest by emailing Lance.Dyche@wiltshire.gov.uk with the subject line “IT2716 – Oracle Support, Improvement & Transformation Service PME Event”, ensuring your email is sent before the stated registration deadlines. The deadline to register your interest for this event is Thursday 29th October at 12pm. Please note: This is a market engagement exercise only and the aim of the event is to help us build a better understanding of the current market for Oracle Support Services, and to discuss the scope of support and transition considerations. This event is for information gathering purposes only. There’s no assessment or scoring taking place and attending the session won’t give any advantage or disadvantage in any future procurement. Wiltshire Council: Oracle Support, Improvement & Transformation Service Wiltshire Council’s Oracle Fusion ERP underpins core corporate services across Finance, HCM, SCM, Payroll, EPM, ORC and PaaS. Post-implementation, support has been split across internal teams, an incumbent supplier and specialist consultancy. Through this procurement, we intend to establish a single, accountable and resilient managed service, with clear SLAs/KPIs, robust ITIL-aligned governance and a structured approach to Oracle quarterly updates and ongoing user experience modernisation. Our ambition extends beyond traditional application support. We are seeking a partner that can help us maximise the value of our Oracle investment through continuous improvement, innovation and business process optimisation, while maintaining reliable support for critical services. Our strategic objectives are to protect critical operations, including payroll and statutory cycles; establish a structured and prioritised improvement roadmap; make better use of standard Oracle functionality; support automation and emerging Oracle capabilities; strengthen testing and service assurance; improve user experience and adoption; and increase internal capability through effective knowledge transfer and greater self-sufficiency. The successful supplier will also have the capability to support more significant optimisation, modernisation and transformation initiatives, where required, through separately commissioned Statements of Work. Purpose of the Event:  To test and refine our draft scope and assumptions; gather market feedback on the proposed operating model; explore approaches to mobilisation, service continuity and transition; discuss approaches to quarterly update management and regression testing; consider security and segregation-of-duties requirements; and capture evidence-based ideas for innovation that deliver measurable value. Why Providers Should Attend: • Help shape the final specification, SLAs and evaluation approach before the ITT is issued. • Share transition and mobilisation best practice that protects live operations, including payroll cut offs. • Showcase relevant Oracle Fusion credentials and public sector case studies. • Gain early sight of our indicative timeline and commercial assumptions, enabling resource planning. • Ask clarification questions and understand where your propositions can add value

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-078f66
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/100659-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£688,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Oct 20263 days ago
Submission Deadline
Not specified
Future Notice Date
23 Nov 20264 weeks to go
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2031 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Wiltshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TROWBRIDGE
Postcode
BA14 8JN
Postcode Area
Bath
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK72 Wiltshire
Delivery Location
TLK15 Wiltshire
Local Authority
Wiltshire
Electoral Ward
Trowbridge Central
Westminster Constituency
South West Wiltshire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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