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Water Retail Services

SEVERN TRENT WATER LIMITED

This public procurement record has 1 release in its history.

Planning

26 Oct 2026 at 14:42

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Severn Trent Water Limited intends to appoint a licensed water retailer to provide water and wastewater retail services for its eligible non-household sites in England. The work covers the full range of retail services and transferring eligible supply points from the existing retailers. The aim is to bring the eligible portfolio under one retailer, improving consistency and visibility while simplifying administration and payments, improving billing accuracy, and strengthening account management and governance. The requirement currently covers around 250 non-household sites across England and Wales; the portfolio may change as sites are checked and eligibility is confirmed. Services will be delivered across England, with the stated site portfolio also including Wales.

The process is at planning stage: Severn Trent Water has set out its intention to procure, but has not yet invited bids. It plans to publish a further notice by 9 November 2026. The proposed contract is for three years, from 1 June 2027 to 31 May 2030, with an extension option that could take the term to 31 May 2033. The buyer expects a single-retailer arrangement covering the eligible portfolio. No procurement procedure or evaluation criteria are stated at this stage. The buyer is undertaking preliminary market engagement, inviting expressions of interest and questions; it expects to publish its answers to supplier clarifications without identifying who asked each question. The clarification deadline is 4 January 2027 at 16:00.

This is most relevant to licensed water retailers able to manage a substantial, geographically dispersed non-household customer portfolio as a single account. Suppliers should be prepared to deliver end-to-end water and wastewater retail services and manage the transfer of supply points from incumbent retailers. The buyer’s stated priorities indicate a need for reliable portfolio validation and visibility, accurate billing, efficient administration and payment processes, and structured account management and governance. Experience coordinating transfers and maintaining service across multiple sites in England and Wales would be useful. The buyer describes the supplier as suitably qualified and experienced, but has not yet set out specific qualifications, accreditations, capacity thresholds or evaluation measures. Market engagement provides a chance for capable retailers to raise questions and understand the requirement before the procurement proceeds.

How relevant is this notice?

Notice Information

Notice Title

Water Retail Services

Notice Description

Severn Trent Water is looking to appoint a suitable, qualified and experienced licensed water retailer to provide water and wastewater retail services for its eligible non-household sites in England. Through this procurement, Severn Trent Water intends to consolidate its eligible portfolio into a contracted single-retailer arrangement. The objective is to achieve greater consistency, improve portfolio visibility, simplify administration and payment processes, enhance billing accuracy and establish a more effective account management and governance structure. The successful bidder will be expected to provide the full range of water retail services and support the transfer of eligible supply points from the incumbent retailers. The requirement currently covers approximately 250 non-household sites across England and Wales. The final portfolio may change during the procurement and mobilisation periods as sites are added, removed, validated or confirmed as eligible. The proposed initial contract term is three years, covering the period 2027 to 2030, with an option to extend subject to satisfactory performance, ongoing requirements and the agreed contractual provisions. The planned contract commencement date is 1 June 2027.

Planning Information

Expressions of interest can be submitted via email to Nishtha Ganotra on nishtha.ganotra@severntrent.co.uk with the subject line 'Water Retail Services Tender- Expression of Interest'. STW will answer clarification questions related to this tender. All questions and queries should be sent through the online tendering system of SAP Ariba, through the messaging facility. The deadline to submit clarifications is 16:00 hrs on the 04.01.2027. To ensure all Suppliers are treated equally, STW will publish all clarifications received from Suppliers, together with STW’s answers (but not the source of the questions).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-079054
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/101098-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

65 - Public utilities

71 - Architectural, construction, engineering and inspection services

CPV Codes

65100000 - Water distribution and related services

71800000 - Consulting services for water-supply and waste consultancy

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
26 Oct 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
9 Nov 20262 weeks to go
Award Date
Not specified
Contract Period
1 Jun 2027 - 1 Jun 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SEVERN TRENT WATER LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COVENTRY
Postcode
CV1 2LZ
Postcode Area
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales
Local Authority
Coventry
Electoral Ward
St Michael's
Westminster Constituency
Coventry South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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