Notice Information
Notice Title
Stylisation & Configuration of New CRM System
Notice Description
Purpose and objectiveTo engage a third-party supplier to assist in creating an excellent bilingual online visitor experience, including ticketing, merchandise and membership purchasing.ContextAmgueddfa Cymru has seven museums distributed across Wales: National Museum Cardiff, St Fagans National History Museum, National Slate Museum, National Wool Museum, National Roman Legion Museum, Big Pit: National Coal Museum, National Waterfront Museum.Amgueddfa Cymru welcomed 1.8 million visitors across its sites in the 2019/20 financial year prior to COVID19, through a mixture of general admission, ticketed events, and exhibitions, as well as tours, commercial hires, learning visits and digital talks. Our website, which serves a wide range of audiences, was first launched in 1997. It is developed in-house using a bespoke content management system based on open-source standards and packages including PHP, MariaDB and Elasticsearch. Since April 2021 it has had over 1.1 million visitors (see Appendix A).We are now looking to develop our own purchase path online, in line with introducing a centralised CRM system and consolidating all single customer view systems as part of our Commercial Platforms programme.We are currently contracting Tessitura Network as our new CRM and ticketing provider and are looking to style and configure TNEW alongside this, to create an improved visitor experience while booking tickets and purchasing memberships or added value items.NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=117829 (WA Ref:117829)
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-kuma6s-117829
- Publication Source
- Sell2Wales
- Latest Notice
- https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=117829
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- S2W Notice - Website Invitation to Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72212445 - Customer Relation Management software development services
72413000 - World wide web (www) site design services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 21 Jan 20224 years ago
- Submission Deadline
- 10 Feb 2022Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Not Specified
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- AMGUEDDFA CYMRU - NATIONAL MUSEUM WALES
- Contact Name
- Procurement
- Contact Email
- Not specified
- Contact Phone
- +44 2920573376
Buyer Location
- Locality
- CARDIFF
- Postcode
- CF10 3NP
- Post Town
- Cardiff
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL52 Cardiff and Vale of Glamorgan
- Delivery Location
- Not specified
-
- Local Authority
- Cardiff
- Electoral Ward
- Cathays
- Westminster Constituency
- Cardiff South and Penarth
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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