Notice Information
Notice Title
NCH Out of Hours Contact Centre Operations
Notice Description
NCH is seeking to procure a new Out of Hours Contact Centre Operations provider. Our objective is to provide 24x7 support to our customers across a range of tenures. We are seeking a service provider who can provide both the operational and technological support to cover the following activities:a.Support inbound and outbound calls for general customer queries, service Requests or Complaints about servicesb.Receive to customer contact through a range of different communication channels (telephone calls, email, web chat, social media, NCH App messages)c.Respond to customers professionally in line with the association's Customer Service Standards, using their preferred choice of communication channel.d.Support customers with any technical difficulties in accessing services on Mobile App & Websitee. Transfer calls to repair and operational teams where specialist advice or support is required.NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=127682. (WA Ref:127682)
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-kuma6s-127682
- Publication Source
- Sell2Wales
- Latest Notice
- https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=127682
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- S2W Notice - Website Invitation to Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79000000 - Business services: law, marketing, consulting, recruitment, printing and security
79500000 - Office-support services
79510000 - Telephone-answering services
79511000 - Telephone operator services
79512000 - Call centre
79900000 - Miscellaneous business and business-related services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 21 Dec 20223 years ago
- Submission Deadline
- 24 Jan 2023Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Not Specified
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NEWPORT CITY HOMES
- Contact Name
- Sarah Kelly
- Contact Email
- Not specified
- Contact Phone
- +44 1633381111
Buyer Location
- Locality
- NEWPORT
- Postcode
- NP20 2DW
- Post Town
- Newport
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL54 Monmouthshire and Newport
- Delivery Location
- Not specified
-
- Local Authority
- Newport
- Electoral Ward
- Pillgwenlly
- Westminster Constituency
- Newport East
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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