Notice Information
Notice Title
IT Support Services for support and develop of Microsoft Dynamics 365
Notice Description
DBW is carrying out a procurement advertised in Find a Tender Service (FTS), via Sell2 Wales, under the Open Procedure of the Public Contracts Regulations 2015 to procure IT Support Services to support and develop Microsoft Dynamics 365 under the Standard T&C's.The Development Bank is looking for a strategic partner who can support and develop their Microsoft Dynamics 365 estate.Microsoft Dynamics CRM has been in use at the Development Bank since 2012 and is the core tool used by Investment teams to manage customer accounts, interactions and application processing, amongst other processes.A high level of knowledge and capability of the system exists within the organisation, with the majority of Microsoft Dynamics features being used. Approximately 240 licenses are utilised, comprising of a mixture of Dynamics 365 Sales Enterprise and Dynamics 365 Customer Service Professional licenses.Initially installed as an on-premises deployment, Dynamics is now consumed wholly as a Software as a Service offering.The aim of the project is to create efficiencies in the application assessment process and reduce response times to customers by capturing data right first time at the point of entry by using customer online interactions and 3rd party API integrations to aid the application assessment process.The project is being delivered with the incumbent CRM supplier. Once complete the newly transformed Dynamics solutions will be handed over into business as usual with support and future development covered by this contract.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-kuma6s-131596
- Publication Source
- Sell2Wales
- Latest Notice
- https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=131596
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- S2W Notice - Website Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 24 Jan 20242 years ago
- Submission Deadline
- 16 Oct 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 28 Nov 20232 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Not Specified
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- Development Bank of Wales
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- FERNDALE
- Postcode
- CF43 4LG
- Postcode Area
- Cardiff
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL51 Central Valleys and Bridgend
- Delivery Location
- Not specified
-
- Local Authority
- Rhondda Cynon Taf
- Electoral Ward
- Ferndale and Maerdy
- Westminster Constituency
- Rhondda and Ogmore
Further Information
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.