Award

VOIP Omnichannel Telecommunications System

WALES MILLENNIUM CENTRE

This public procurement record has 2 releases in its history.

Award

25 Jan 2024 at 08:43

S2W Notice - Website Contract Award Notice
Tender

06 Jul 2023 at 13:10

S2W Notice - Website Invitation to Tender Notice
Summary of the contracting process

The Wales Millennium Centre in Cardiff is undergoing a digital transformation and is looking to implement a VOIP Omnichannel Telecommunications System. The procurement process involves an award to Blackstar Solutions for the system, which is cloud-based and addresses inefficiencies in the contact centre's operations. The procurement stage is at the award phase with a contract signed on 15th September 2023.

This tender for the omnichannel telecommunications system presents an opportunity for businesses in the telecommunications industry. Companies providing telecommunications network, telephone network equipment, and other related services would be well-suited to compete. The process is open, with the closing date for submissions set to 28th July 2023. The opportunity, initiated by the Wales Millennium Centre, seeks to engage a strategic partner for a 3-year period, creating avenues for growth and partnership within the digital communications sector.

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Notice Information

Notice Title

VOIP Omnichannel Telecommunications System

Notice Description

Wales Millennium Centre is going through an exciting digital transformation with changes planned that will improve the way the Centre operates and the services it provides.We are looking to implement a new omnichannel telecommunication system that should cover VOIP phone calls, email, webchat, and social media channels as a minimum. This should all be viewable in a single pane of glass for contact centre staff and there should be a strong BI/analytics dashboarding capability available to the supervisors and reporting capability for senior management. Standard back-office users of the system should be able to benefit from the usual phone features but also the ability to work in an agile manner and not be tied to their desk phone.The system must be cloud based (we currently run 9 Virtual Servers to handle our current legacy on-premise phone system) and must be a true omnichannel solution that can address the inefficiencies the contact centre in particular experience by trying to manage multiple disparate solutions.The intention is to engage with a strategic partner for an initial period of 3 years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-132618
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=132618
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
S2W Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32412100 - Telecommunications network

32429000 - Telephone network equipment

32522000 - Telecommunications equipment

32523000 - Telecommunications facilities

32524000 - Telecommunications system

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Jan 20242 years ago
Submission Deadline
28 Jul 2023Expired
Future Notice Date
Not specified
Award Date
15 Sep 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WALES MILLENNIUM CENTRE
Contact Name
Helen John
Contact Email
Not specified
Contact Phone
+44 7764326124

Buyer Location

Locality
CARDIFF
Postcode
CF10 5AL
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified
Local Authority
Cardiff
Electoral Ward
Butetown
Westminster Constituency
Cardiff South and Penarth

Supplier Information

Number of Suppliers
1
Supplier Name

BLACKSTAR SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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