Award

Invitation to Tender for Case Management Solution (CMS)

PUBLIC SERVICES OMBUDSMAN FOR WALES

This public procurement record has 2 releases in its history.

Award

18 Jun 2024 at 00:00

OJEU - F3 - Contract Award Notice
Tender

26 Sep 2023 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The Public Services Ombudsman for Wales has completed the procurement process for an integrated Case Management Solution (CMS). The tender titled "Invitation to Tender for Case Management Solution (CMS)" was awarded to COMPUTER APPLICATION SERVICES LTD. The procurement falls under the main procurement category of services and was governed by public law. The total contract value amounts to GBP 480,000, with the contract signed on 22nd May 2024. The buying organisation is based in Bridgend, UK, and the procurement stage has reached the Award phase.

This tender for the provision of a Case Management Solution (CMS) offers business growth opportunities for companies in the services industry with expertise in quality, resource management, and customer service. Businesses with experience in cloud-hosted solutions and remote support services are well-suited to compete. Potential suppliers should be prepared to engage in open procedures and provide competitive offers aligned with quality and price criteria. The contract is already active, offering a lucrative opportunity for sustainable business development and collaboration with the Public Services Ombudsman for Wales.

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Notice Information

Notice Title

Invitation to Tender for Case Management Solution (CMS)

Notice Description

The Ombudsman is inviting tenders for the provision of an integrated Case Management Solution (CMS) and the provision of support services (Helpdesk) for the CMS.

Lot Information

Lot 1

The Ombudsman is inviting tenders for the provision of an integrated Case Management Solution (CMS) and the provision of support services (Helpdesk) for the CMS. It is expected that the CMS will be cloud-hosted, that the helpdesk support, system monitoring and maintenance work will generally be undertaken remotely and that the provider will use their own facilities and equipment to access the system.

Renewal: The contract will be for a 3-year term following an initial design and preparation period, with full implementation of the service commencing 1 April 2024 with the option to extend annually up to a maximum of 2 further years by mutual agreement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-135100
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=135100
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£320,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£480,000 £100K-£500K

Notice Dates

Publication Date
18 Jun 20241 years ago
Submission Deadline
20 Oct 2023Expired
Future Notice Date
Not specified
Award Date
22 May 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PUBLIC SERVICES OMBUDSMAN FOR WALES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRIDGEND
Postcode
CF35 5LJ
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
Not specified
Local Authority
Bridgend
Electoral Ward
Pencoed and Penprysg
Westminster Constituency
Bridgend

Supplier Information

Number of Suppliers
1
Supplier Name

COMPUTER APPLICATION SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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