Planning

Video Consultation Platform

NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)

This public procurement record has 1 release in its history.

Planning

29 Jul 2024 at 00:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

The NHS Wales Shared Services Partnership-Procurement Services, hosted by Velindre University NHS Trust, on behalf of Cardiff and Vale University Health Board, is in the planning stage for procuring a video consultation platform. This service falls under the health industry category and it is aimed at facilitating patient and clinician interactions via video calls. Key features required include one-to-one and group call functionality, the ability to send URLs to patients via SMS and email, bilingual support (English and Welsh), and compliance with cyber security and clinical safety standards. The platform is expected to provide both synchronous and asynchronous communication opportunities. The future notice date for further procurement details is set for 9th September 2024, with initial sessions for supplier demonstrations planned for August 2024 in Cardiff, UK.

This tender offers significant opportunities for businesses specialising in digital healthcare solutions, particularly those capable of providing robust, scalable, and secure video consultation platforms. Companies that can integrate comprehensive training, technical support, and flexible communication functionalities will find this procurement process highly advantageous. Ideal candidates include tech firms experienced in healthcare IT solutions who possess necessary cyber security certifications and the ability to support both large-scale user bases and individual consultation needs. Engaging with this tender not only provides business growth prospects through a prestigious health board contract but also sets the stage for contributing to the future of digital healthcare services in Wales.

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Notice Information

Notice Title

Video Consultation Platform

Notice Description

NHS Wales Shared Services Partnership, Procurement Services (NWSSP-PS) hosted by Velindre University NHS Trust are acting on behalf of Cardiff and Vale University Health Board who have a renewal requirement for a patient video consultation platform. The video consultation platform enables the clinician to conduct live one-to-one and group (e.g. up to 250-300 people) video calls that can be ad hoc or scheduled in advance with the patient. The platform allows the patient to have a clinical discussion and review from the comfort of their own home or at any location or via any device that has an internet connection (e.g. mobile phone, tablet, laptop or desktop computer).

Lot Information

Lot 1

The Health Board are looking for a video consultation platform which must have the following criteria; a) A static URL b) One-to-one call functionality c) Group call functionality d) The ability to send the URL to patients via SMS and email e) Both English and Welsh language settings that comply with requirements set out in the Welsh Language (Wales) Measure 2021 f) Comply with the Health Boards: cyber, information governance and clinical safety rules g) Comprehensive training/webinars/resource documentation for the platform h) A contact and process for escalation of any technical issues regarding the platform i) Be able to be opened on any device e.g. mobile phone, laptop, desktop computer and tablet j) Basic call screen functionality e.g. chat, raise hand, react, mute and turn on mic, turn camera on and off, share screen, end call for themselves and/or all users, ability to share hyperlinks in chat k) Able to handle circa 700 concurrent users The Health Board would be interested in seeing the following functionality; 1) Reporting capabilities 2) A clear set of user-based roles in terms of comprehensive permissions 3) A process for the user to be able to submit a new feature request for the platform 4) Functionality for 'instant' ad hoc calls that are not part of a scheduled clinic 5) Additional basic call screen functionality e.g. ability to invite an additional person into the call, have breakout room functionality for groups, chat functionality in lobby/waiting area, to chat privately with patients during group calls 6) Closed captioning for HOH 7) Ability to telephone the patient 8) A scheduled list that mimics a waiting room with lists of patients waiting to be seen that the user can view 9) A lobby area for patients waiting to join the call The Health Board are looking to engage the market to understand the potential solutions and would like to offer sessions in August with the project team for any supplier to demonstrate their platforms.. To register your interest and request a session, please send an email to the contact details within this notice to enable discussions on potential solutions that your company could offer. Please note that any interested parties must be able to evidence their Cyber security certificates and information.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-143349
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=143349
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
OJEU - F1 - Prior Information Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jul 20241 years ago
Submission Deadline
Not specified
Future Notice Date
9 Sep 2024Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)
Contact Name
Not specified
Contact Email
emma.lane@wales.nhs.uk
Contact Phone
+44 2921501375

Buyer Location

Locality
CARDIFF
Postcode
CF14 4HH
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
TLL Wales
Local Authority
Cardiff
Electoral Ward
Heath
Westminster Constituency
Cardiff North

Further Information

Notice Documents

  • https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=JUL486172
    Video Consultation Platform - NHS Wales Shared Services Partnership, Procurement Services (NWSSP-PS) hosted by Velindre University NHS Trust are acting on behalf of Cardiff and Vale University Health Board who have a renewal requirement for a patient video consultation platform. The video consultation platform enables the clinician to conduct live one-to-one and group (e.g. up to 250-300 people) video calls that can be ad hoc or scheduled in advance with the patient. The platform allows the patient to have a clinical discussion and review from the comfort of their own home or at any location or via any device that has an internet connection (e.g. mobile phone, tablet, laptop or desktop computer).

Open Contracting Data Standard (OCDS)

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