Award

Victim Services

POLICE AND CRIME COMMISSIONER FOR GWENT

This public procurement record has 2 releases in its history.

Award

29 Apr 2025 at 00:00

Tender

15 Oct 2024 at 00:00

Summary of the contracting process

The Police and Crime Commissioner for Gwent recently completed the procurement process for a contract titled "Victim Services," which falls under the "Public order and safety" industry category. This contract is intended to support adults, children, and young people in the Gwent region who have been victims or witnesses of crime. The services provided aim to help these individuals cope with the immediate impact and recover from their experiences. The procurement was carried out using the open procedure method, representing a competitive form of tendering that encourages transparency. The contract was signed on 28th April 2025 and has a value of £1,234,555.64. The procurement process spanned from the tender initiation in October 2024 to the award and contract completion in April 2025.

This contract provides significant opportunities for businesses focused on supporting victims of crime, particularly those offering services that address emotional and practical recovery needs. Organisations with expertise in trauma-informed, needs-led support services will find this opportunity especially suited to their skills. The procurement encouraged submissions from SMEs, with VICTIM SUPPORT successfully securing the contract. The contract supports business growth by engaging suppliers in a stable, long-term project ending on 31st March 2030. Additionally, the potential for renewal offers competitive businesses a chance to establish an ongoing relationship with the Police and Crime Commissioner for Gwent, enhancing their portfolio and expertise in the public safety sector.

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Notice Title

Victim Services

Notice Description

The Police and Crime Commissioner for Gwent is seeking Contractor(s) to provide a Service to enable adults, children and young people and their supporting family members who have been victims or witnesses of crime, to cope with the immediate impact of their experience and recover as fully as they are able from such experiences. The Service shall be available to residents of the Force area, to both adults aged 18 and over and children and young people up to the age of 18, where they have been a victim or witness of a crime, or have been affected by a crime experienced by a relative or friend. This shall also include temporary residents visiting or studying in the Force area.

Lot Information

Lot 1

Police and Crime Commissioners across England and Wales were given the power and budget to determine local victims' services in 2012. Annually, the Gwent Police and Crime Commissioner receives a Victim Services Support Grant from the Secretary of State for Justice to provide or commission local victim support services to ensure that victims of crime are able to receive and access the support they need to cope with, and as far as possible recover, from the effects of crime. Within the Gwent Police and Crime Plan 2021-2025 the Commissioner has made supporting victims and protecting the vulnerable a priority. The Service shall support adults and children who have been affected by crime, either as a victim of crime or as a family or friend of a victim of crime. The Service shall provide emotional and practical support to enable Service Users to cope and recover from the harm they have experienced. The primary aim of the Service is to enable adults, children and young people and their supporting family members who have been victims or witnesses of crime to cope with the immediate impact of their experience and recover as fully as they are able from such experiences. The Contractor shall deliver the main objectives of the Service which are to: i. Work with victims to understand the impact of the incident ii. Support victims to address the impact of crime iii. Support and improve victims experience of the criminal justice system iv. Provide trauma informed, needs led support to victims v. Provide a Service that identifies and adapts to a victim's protected characteristics and diversity needs vi. Provide visible, accessible, clear, good quality information about the support options to victims in Gwent vii. Ensuring that mechanisms are in place to listen to and receive feedback from Victims

Renewal: The initial term of this contract will be 3 years with the option to renew on an annual basis for 2 years

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-145267
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145267
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

85 - Health and social work services


CPV Codes

75200000 - Provision of services to the community

85000000 - Health and social work services

85300000 - Social work and related services

85310000 - Social work services

Notice Value(s)

Tender Value
£2,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,234,555 £1M-£10M

Notice Dates

Publication Date
29 Apr 202510 months ago
Submission Deadline
14 Nov 2024Expired
Future Notice Date
Not specified
Award Date
28 Apr 202510 months ago
Contract Period
1 Apr 2025 - 31 Mar 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
POLICE AND CRIME COMMISSIONER FOR GWENT
Contact Name
Sarah Fry
Contact Email
procurement@gwent.police.uk
Contact Phone
+44 1633838111

Buyer Location

Locality
CWMBRAN
Postcode
NP44 3FW
Post Town
Newport
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL53 Gwent Valleys
Delivery Location
TLL16 Gwent Valleys, TLL2 East Wales, TLL21 Monmouthshire and Newport

Local Authority
Torfaen
Electoral Ward
Llantarnam
Westminster Constituency
Torfaen

Supplier Information

Number of Suppliers
1
Supplier Name

VICTIM SUPPORT

Further Information

Notice Documents

  • https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=OCT492957
    Victim Services - The Police and Crime Commissioner for Gwent is seeking Contractor(s) to provide a Service to enable adults, children and young people and their supporting family members who have been victims or witnesses of crime, to cope with the immediate impact of their experience and recover as fully as they are able from such experiences. The Service shall be available to residents of the Force area, to both adults aged 18 and over and children and young people up to the age of 18, where they have been a victim or witness of a crime, or have been affected by a crime experienced by a relative or friend. This shall also include temporary residents visiting or studying in the Force area.
  • https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=APR509456
    Victim Services - The Police and Crime Commissioner for Gwent is seeking Contractor(s) to provide a Service to enable adults, children and young people and their supporting family members who have been victims or witnesses of crime, to cope with the immediate impact of their experience and recover as fully as they are able from such experiences. The Service shall be available to residents of the Force area, to both adults aged 18 and over and children and young people up to the age of 18, where they have been a victim or witness of a crime, or have been affected by a crime experienced by a relative or friend. This shall also include temporary residents visiting or studying in the Force area.

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