Tender

Website Hosting / Support Design / Development Supplier

PUBLIC SERVICES OMBUDSMAN FOR WALES - OMBWDSMON GWASANAETHAU CYHOEDDUS CYMRU

This public procurement record has 1 release in its history.

Summary of the contracting process

The Public Services Ombudsman for Wales is currently inviting tenders for website hosting, support, design, and development services. The procurement process, initiated on 22nd October 2025, is in the Tender stage, with the tender submission deadline set for 21st November 2025. The services required encompass hosting, design and development, support and maintenance, continual service improvement, and security for both the English and Welsh versions of their website. Located in Bridgend, this open procurement process falls under the services category with an emphasis on web design and hosting, and offers the potential for award by 31st December 2025.

This tender presents substantial opportunities for businesses specialising in IT services, specifically those with expertise in website development and management. Small to medium enterprises with a robust portfolio in online infrastructure, design, and support can significantly benefit by establishing a relationship with a governmental body governed by public law. Participation not only allows for potential revenue but also enhances reputation through association with a public sector client, offering growth for companies adept at providing innovative and secure web solutions in line with the specifications detailed in the tender documentation.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Website Hosting / Support Design / Development Supplier

Notice Description

PSOW is inviting tenders for the provision of hosting, support, design and development of its website: www.ombudsman.wales (English version) and www.ombwdsmon.cymru (Welsh version).This tender is for the provision of hosting, support, security, and continued design, development & improvement of PSOW website and complaint form. The successful supplier will supply the following services for our website & on-line complaints form:* Hosting services* Website design & development* Support & Maintenance* Continual service improvement* Security & patchingFull details of the service requirements are provided in the attached specification.NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=157249.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. Submissions for this notice may be made in the English or Welsh language. A submission in either language will not be treated less favourably than the other.(WA Ref:157249)

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-157249
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=157249
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
S2W Notice - Website Invitation to Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72413000 - World wide web (www) site design services

72415000 - World wide web (www) site operation host services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Oct 20254 months ago
Submission Deadline
21 Nov 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
PUBLIC SERVICES OMBUDSMAN FOR WALES - OMBWDSMON GWASANAETHAU CYHOEDDUS CYMRU
Contact Name
Kathryn Criger
Contact Email
Not specified
Contact Phone
+44 3007900203

Buyer Location

Locality
BRIDGEND
Postcode
CF35 5LJ
Post Town
Cardiff
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
Not specified

Local Authority
Bridgend
Electoral Ward
Pencoed and Penprysg
Westminster Constituency
Bridgend

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-kuma6s-157249-2025-10-22T14:00:46Z",
    "date": "2025-10-22T14:00:46Z",
    "ocid": "ocds-kuma6s-157249",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-6",
            "name": "Public Services Ombudsman for Wales - Ombwdsmon Gwasanaethau Cyhoeddus Cymru",
            "address": {
                "streetAddress": "1 Ffordd yr Hen Gae, Pencoed,",
                "locality": "Bridgend",
                "postalCode": "CF35 5LJ"
            },
            "contactPoint": {
                "name": "Kathryn Criger",
                "telephone": "+44 3007900203",
                "faxNumber": "+44 1656641199",
                "url": "https://www.ombudsman.wales"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law",
                        "scheme": "TED_CA_TYPE"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "name": "Public Services Ombudsman for Wales - Ombwdsmon Gwasanaethau Cyhoeddus Cymru",
        "id": "org-6"
    },
    "tender": {
        "id": "ocds-kuma6s-157249-tender-157249",
        "title": "Website Hosting / Support Design / Development Supplier",
        "description": "PSOW is inviting tenders for the provision of hosting, support, design and development of its website: www.ombudsman.wales (English version) and www.ombwdsmon.cymru (Welsh version).This tender is for the provision of hosting, support, security, and continued design, development & improvement of PSOW website and complaint form. The successful supplier will supply the following services for our website & on-line complaints form:* Hosting services* Website design & development* Support & Maintenance* Continual service improvement* Security & patchingFull details of the service requirements are provided in the attached specification.NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=157249.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. Submissions for this notice may be made in the English or Welsh language. A submission in either language will not be treated less favourably than the other.(WA Ref:157249)",
        "procurementMethod": "open",
        "mainProcurementCategory": "services",
        "submissionMethodDetails": "https://www.sell2wales.gov.wales",
        "tenderPeriod": {
            "endDate": "2025-11-21T17:00:00Z"
        },
        "awardPeriod": {
            "endDate": "2025-12-31T00:00:00Z"
        },
        "documents": [
            {
                "id": "ocds-kuma6s-157249-document-157249-OCT555513-1",
                "title": "Tender specification ENG",
                "datePublished": "2025-10-22T14:00:46Z",
                "dateModified": "2025-10-22T14:00:46Z",
                "format": "application/pdf"
            },
            {
                "id": "ocds-kuma6s-157249-document-157249-OCT555513-2",
                "title": "Tender specification CYM",
                "datePublished": "2025-10-22T14:00:46Z",
                "dateModified": "2025-10-22T14:00:46Z",
                "format": "application/pdf"
            },
            {
                "id": "ocds-kuma6s-157249-document-157249-OCT555513-3",
                "title": "Response matrix",
                "datePublished": "2025-10-22T14:00:46Z",
                "dateModified": "2025-10-22T14:00:46Z",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "ocds-kuma6s-157249-document-157249-OCT555513-4",
                "title": "Draft contract",
                "datePublished": "2025-10-22T14:00:46Z",
                "dateModified": "2025-10-22T14:00:46Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "ocds-kuma6s-157249-document-157249-OCT555513-5",
                "title": "Draft service schedules",
                "datePublished": "2025-10-22T14:00:46Z",
                "dateModified": "2025-10-22T14:00:46Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            }
        ],
        "communication": {
            "atypicalToolUrl": "https://www.sell2wales.gov.wales"
        },
        "additionalClassifications": [
            {
                "id": "72413000",
                "description": "World wide web (www) site design services",
                "scheme": "CPV"
            },
            {
                "id": "72415000",
                "description": "World wide web (www) site operation host services",
                "scheme": "CPV"
            }
        ]
    },
    "noticetype": "S2W Notice - Website Invitation to Tender Notice"
}