Award

Evaluation of engagement with Careers Wales services.

CAREERS WALES

This public procurement record has 2 releases in its history.

Award

04 Dec 2025 at 11:59

S2W Notice - Website Contract Award Notice
Tender

06 Nov 2025 at 12:52

S2W Notice - Website Invitation to Tender Notice
Summary of the contracting process

Careers Wales, a public body governed by the Welsh Government and located in Cardiff, facilitated an open procurement process for evaluation consultancy services titled "Evaluation of engagement with Careers Wales services." The primary focus was to conduct an evaluation covering the engagement and experiences of diverse customer groups, including those with protected characteristics and Welsh language speakers, across various service channels. The procurement process transitioned from the tender phase, with a submission deadline of 24th November 2025, to the award phase, culminating in a contract signed on 4th December 2025. The contract was awarded to Darogan Limited, based in Cardiff, with the service period stipulated from December 2025 to 31st March 2026.

This contract presents significant opportunities for businesses specialising in evaluation consultancy, especially those with a commitment to fairness, environmental sustainability, and bilingual service delivery in Welsh and English. It is particularly suitable for companies that have previously handled complex evaluations involving diverse stakeholders and that have experience in both public and private sector engagement. Businesses that can provide robust methodologies for evaluating customer engagement and service effectiveness in line with government policy will find this procurement an opportunity to establish or expand their footprint in the public service evaluation sector within Wales.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Evaluation of engagement with Careers Wales services.

Notice Description

Background to Careers WalesWe are the national careers service for Wales. We are a wholly owned subsidiary of the WelshGovernment, established in 2012. We provide an all-age, bi-lingual independent careersinformation, advice and guidance (CIAG) to the people of Wales, as well as facilitating employerengagement in schools and delivering curriculum support to enable schools to deliver effectiveCareers and Work-Related Experiences.We deliver our work via a variety of channels (in-person, video, telephone) and operate atelephone helpline through the medium of Welsh and English. We work with a wide range of customers and stakeholders including individuals, schools, parents, training providers, employers, local authorities and other public and civil society organisations.Through our work, we support the delivery of Welsh Government policy objectives and play a key role in education, training and employment outcomes across Wales.Our most recent annual report can be found here: Annual Report 2023-2024.Tenders for this work can be submitted in Welsh. Tenders submitted in Welsh will not be treated less favourably than those submitted in English. The closing dates for the Tender will be the same for those submitted in Welsh and English. The timetable for responding to the bids in Welsh will be the same as those submitted in English.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-157789
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=157789
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
S2W Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79419000 - Evaluation consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Dec 20252 months ago
Submission Deadline
24 Nov 2025Expired
Future Notice Date
Not specified
Award Date
4 Dec 20252 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CAREERS WALES
Contact Name
Mr Paul Powell
Contact Email
Not specified
Contact Phone
+44 2920846578

Buyer Location

Locality
CARDIFF
Postcode
CF10 2HH
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified
Local Authority
Cardiff
Electoral Ward
Cathays
Westminster Constituency
Cardiff South and Penarth

Supplier Information

Number of Suppliers
1
Supplier Name

DAROGAN

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-kuma6s-157789-2025-12-04T11:59:00Z",
    "date": "2025-12-04T11:59:00Z",
    "ocid": "ocds-kuma6s-157789",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-12",
            "name": "Careers Wales",
            "address": {
                "streetAddress": "Unit 4 Churchill House, 17 Churchill Way,",
                "locality": "CARDIFF",
                "postalCode": "CF10 2HH"
            },
            "contactPoint": {
                "name": "Mr Paul Powell",
                "telephone": "+44 2920846578",
                "url": "http://www.careerswales.gov.wales"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law",
                        "scheme": "TED_CA_TYPE"
                    }
                ]
            }
        },
        {
            "id": "org-23",
            "name": "Careers Wales",
            "address": {
                "streetAddress": "Unit 4 Churchill House, 17 Churchill Way,",
                "locality": "CARDIFF",
                "postalCode": "CF10 2HH"
            },
            "contactPoint": {
                "name": "Mr Paul Powell",
                "telephone": "+44 2920846578",
                "url": "http://www.careerswales.gov.wales"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-24",
            "name": "Darogan Limited",
            "address": {
                "streetAddress": "Ty Cefn, Rectory Road,",
                "locality": "Cardiff",
                "postalCode": "CF51QL"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "name": "Careers Wales",
        "id": "org-23"
    },
    "tender": {
        "id": "ocds-kuma6s-157789-tender-158984",
        "title": "Evaluation of engagement with Careers Wales services.",
        "description": "Background to Careers WalesWe are the national careers service for Wales. We are a wholly owned subsidiary of the WelshGovernment, established in 2012. We provide an all-age, bi-lingual independent careersinformation, advice and guidance (CIAG) to the people of Wales, as well as facilitating employerengagement in schools and delivering curriculum support to enable schools to deliver effectiveCareers and Work-Related Experiences.We deliver our work via a variety of channels (in-person, video, telephone) and operate atelephone helpline through the medium of Welsh and English. We work with a wide range of customers and stakeholders including individuals, schools, parents, training providers, employers, local authorities and other public and civil society organisations.Through our work, we support the delivery of Welsh Government policy objectives and play a key role in education, training and employment outcomes across Wales.Our most recent annual report can be found here: Annual Report 2023-2024.Tenders for this work can be submitted in Welsh. Tenders submitted in Welsh will not be treated less favourably than those submitted in English. The closing dates for the Tender will be the same for those submitted in Welsh and English. The timetable for responding to the bids in Welsh will be the same as those submitted in English.",
        "procurementMethod": "open",
        "mainProcurementCategory": "services",
        "submissionMethodDetails": "https://www.sell2wales.gov.wales",
        "tenderPeriod": {
            "endDate": "2025-11-24T12:00:00Z"
        },
        "eligibilityCriteria": "The goals of the evaluation will be:In conjunction with Careers Wales the successful provider will develop research and evaluation approaches that include surveys and focus groups that will.A - Identify why certain members of the public, especially those with protected characteristics and Welsh Language speakers, have engaged or have not engaged with us, and determine what could enhance future engagement.B - Provide information on the experiences of customers with protected characteristics and Welsh Language speakers who have received services from us and outline key recommendations for improvement.The successful provider will work with Careers Wales to identify a range of customers and organisations we have worked with that includes, all ages, protected characteristics, Welsh language speakers across all local authorities in Wales. The provider will be responsible for managing a secure data transfer and cleaning the data. Whilst undertaking this work the successful provider will need to adhere to data protection and safeguarding protocols. OutcomesCareers Wales requires the appointed provider to deliver the following outcomes:* An Evaluation that accurately represents customers of all age groups, protected characteristics and Welsh speakers throughout Wales. * An Evaluation that encompasses individuals' experiences across various service delivery channels, including face-to face, telephone and digital platforms.* A comprehensive report summarising feedback from the evaluation, highlighting key themes and providing recommendations for improvement.* The capacity to conduct the evaluation and produce all associated reporting in both Welsh and English is essential. Additionally, it is expected that the perspectives of Welsh speakers, as well as those who have accessed services through the medium of Welsh, will be fully reflected as stipulated in the evaluation brief.",
        "awardPeriod": {
            "endDate": "2025-12-01T00:00:00Z"
        },
        "documents": [
            {
                "id": "ocds-kuma6s-157789-document-157789-NOV559394-1",
                "title": "Welsh Version of Tender",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV559394&idx=1",
                "datePublished": "2025-11-06T12:52:17Z",
                "dateModified": "2025-11-06T12:52:17Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "ocds-kuma6s-157789-document-157789-NOV559394-2",
                "title": "Questions English",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV559394&idx=2",
                "datePublished": "2025-11-06T12:52:17Z",
                "dateModified": "2025-11-11T09:03:19Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "ocds-kuma6s-157789-document-157789-NOV559394-3",
                "title": "Cwestiynau Cymraeg",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV559394&idx=3",
                "datePublished": "2025-11-06T12:52:17Z",
                "dateModified": "2025-11-11T09:05:13Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "ocds-kuma6s-157789-document-157789-NOV559394-4",
                "title": "Questions English",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV559394&idx=4",
                "datePublished": "2025-11-11T09:03:19Z",
                "dateModified": "2025-11-11T09:03:19Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "ocds-kuma6s-157789-document-157789-NOV559394-5",
                "title": "Cwestiynau Cymraeg",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=NOV559394&idx=5",
                "datePublished": "2025-11-11T09:05:13Z",
                "dateModified": "2025-11-11T09:05:13Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            }
        ],
        "communication": {
            "atypicalToolUrl": "https://www.sell2wales.gov.wales"
        },
        "additionalClassifications": [
            {
                "id": "79419000",
                "description": "Evaluation consultancy services",
                "scheme": "CPV"
            }
        ]
    },
    "noticetype": "S2W Notice - Website Contract Award Notice",
    "awards": [
        {
            "id": "ocds-kuma6s-157789-award-158984-16",
            "suppliers": [
                {
                    "id": "org-24",
                    "name": "Darogan Limited"
                }
            ],
            "items": [
                {
                    "id": "ocds-kuma6s-157789-awarditem-158984-16"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "ocds-kuma6s-157789-award-158984-16",
            "awardID": "ocds-kuma6s-157789-award-158984-16",
            "status": "active",
            "dateSigned": "2025-12-04T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "ocds-kuma6s-157789-bidsstatistic-158984-16",
                "measure": "bids",
                "value": 6
            }
        ]
    }
}