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Award of Provision of a Multi Channel Contact Centre - SAAS00060

Student Awards Agency Scotland

This public procurement record has 1 release in its history.

Award

13 Dec 2016 at 09:29

PCS Notice - Quick Quote Award
Summary of the contracting process

The Student Awards Agency Scotland is currently engaged in the award stage of a public procurement process for the provision of a Multi Channel Contact Centre, titled "Award of Provision of a Multi Channel Contact Centre - SAAS00060". This contract belongs to the services industry and covers a significant opportunity for enhancing communication channels with students, allowing for both traditional voice calls and modern multimedia options such as email, web chat, and social media integration. The tender period for this project commenced on 9th November 2016 and concluded on 8th November 2021, with a total contract value of £150,000 awarded to Daisy Communications Ltd.

This tender presents an excellent growth opportunity for businesses specialising in telecommunications and information communication technology solutions. Companies that provide innovative communication platforms and services are well-positioned to compete for future contracts in similar domains. As the procurement aims to enhance the accessibility and efficiency of student interactions with the agency, suppliers with experience in multimedia communication solutions will particularly benefit from this sector's expanding requirements.

How relevant is this notice?

Notice Information

Notice Title

Award of Provision of a Multi Channel Contact Centre - SAAS00060

Notice Description

CROWN COMMERCIAL SERVICES: NETWORK SERVICES FRAMEWORK AGREEMENT (RM1045) - Lot 5As an organisation we are looking to increase the channels by which students can contact SAAS. The nature of SAAS' work means that modern and up to date channels of communication have to be offered and for this reason we are looking to make multimedia available in any proposed solution. This would allow contact to be made using traditional voice calls and also fully integrate the ability for communications using Email, Web Chat (Both on and off line correspondence) and also the ability to communicate via Social Media.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000461849
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC266683
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Quick Quote Award
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions
CPV Codes

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£150,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Dec 20169 years ago
Submission Deadline
11 Aug 2021Expired
Future Notice Date
Not specified
Award Date
11 Aug 201610 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Student Awards Agency Scotland
Additional Buyers

Aberdeenshire Council

Children's Hearings Scotland

Clackmannanshire Council

Comhairle nan Eilean Siar

Dumfries & Galloway Health Board (hereafter referred to as the "Authority")

Fife Council

Perth & Kinross Council

Renfrewshire Council

Robert Gordon University

Royal Botanic Garden Edinburgh

Scottish Borders Council

Social Care and Social Work Improvement Scotland (Care Inspectorate)

South Ayrshire Council

The City of Edinburgh Council

Transport Scotland

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ABERDEEN
Postcode
EH11 3UT
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
Not specified
Local Authority
City of Edinburgh
Electoral Ward
Sighthill/Gorgie
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
20
Supplier Names

Barnardo's

CALM Training

Daisy Communications Ltd

Fife Council - Resource Efficient Solutions

HAGS-SMP Limited.

Independent Living Services Limited

J Thomson Colour Printers

Kompan Scotland Ltd

Morris & Spottiswood

Morton Fraser

Nairn Brown (Glasgow) Limited

Nissan Motor (GB) Ltd.

P1 Solutions Ltd

Reids of Rhynie

SOFTWARE BOX LIMITED

SUEZ Recycling & Recovery UK LTD

Switchshop Ltd

Union

Viamed Ltd

WSP UK Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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