Notice Information
Notice Title
Award of Provision of a Multi Channel Contact Centre - SAAS00060
Notice Description
CROWN COMMERCIAL SERVICES: NETWORK SERVICES FRAMEWORK AGREEMENT (RM1045) - Lot 5As an organisation we are looking to increase the channels by which students can contact SAAS. The nature of SAAS' work means that modern and up to date channels of communication have to be offered and for this reason we are looking to make multimedia available in any proposed solution. This would allow contact to be made using traditional voice calls and also fully integrate the ability for communications using Email, Web Chat (Both on and off line correspondence) and also the ability to communicate via Social Media.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000461849
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC266683
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- PCS Notice - Quick Quote Award
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
-
- CPV Codes
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £150,000 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 13 Dec 20169 years ago
- Submission Deadline
- 11 Aug 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 11 Aug 20169 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Not Specified
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- STUDENT AWARDS AGENCY SCOTLAND
- Additional Buyers
DUMFRIES & GALLOWAY HEALTH BOARD (HEREAFTER REFERRED TO AS THE "AUTHORITY")
ROYAL BOTANIC GARDEN EDINBURGH
SOCIAL CARE AND SOCIAL WORK IMPROVEMENT SCOTLAND (CARE INSPECTORATE)
- Contact Name
- Chief Executive's Service, Client Transport, Development & Environmental, F & CR, Finance and Corporate Governance, Housing and Regulatory Services, Place, ICT, Panel & Area Support, Procurement, Procurement Branch, Waste Services, c/o NHS NSS
- Contact Email
- a.sneath@rbge.org.uk, charlotte.reid@south-ayrshire.gov.uk, h.booth1@rgu.ac.uk, jenniferpaterson@nhs.net, marcus.wilberforce@edinburgh.gov.uk, margaret.marshall@transport.gov.scot, tflatman@pkc.gov.uk
- Contact Phone
- +44 1224262000, +44 1224665652, +44 1259450000, +44 1312443118, +44 1312443696, +44 1312756662, +44 1315297565, +44 1315527171, +44 1382207100, +44 1412727148, +44 1416186400, +44 1738475298, +44 1835824000, +44 1851600501, +44 3451550000, 01292 612902
Buyer Location
- Locality
- ALLOA
- Postcode
- FK10 1EB
- Post Town
- Falkirk and Stirling
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM1 East Central Scotland
- Small Region (ITL 3)
- TLM13 City of Edinburgh
- Delivery Location
- Not specified
-
- Local Authority
- City of Edinburgh
- Electoral Ward
- Sighthill/Gorgie
- Westminster Constituency
- Edinburgh South West
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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"title": "Award of Provision of a Multi Channel Contact Centre - SAAS00060",
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