Award

Mystery Visit Programme

HISTORIC ENVIRONMENT SCOTLAND

This public procurement record has 1 release in its history.

Award

22 Nov 2016 at 00:00

OJEU - F3 - Contract Award Notice
Summary of the contracting process

The procurement process pertains to the "Mystery Visit Programme" managed by Historic Environment Scotland (HES), located in Edinburgh. The procurement is classified under the services category and was initiated as a limited tender procedure, following an award without prior competition. HES currently operates a contract with Gfk NOP Ltd, which is set to expire on 10th February 2017, though the organisation plans to extend this arrangement until 31st December 2017 while conducting further research to inform new service requirements. This procurement was originally publicised as part of the planning stage of the contract.

This tender presents significant opportunities for businesses in the tourism and heritage sectors, particularly those that specialise in visitor services and quality assurance assessments. Companies that can conduct mystery visits, audits, and evaluations to enhance visitor experiences at various sites across Scotland would be especially well-suited to compete. As HES seeks to improve service delivery through innovative methods, businesses that can demonstrate expertise in service enhancement and customer experience are likely to find favourable conditions for participation.

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Notice Information

Notice Title

Mystery Visit Programme

Notice Description

HES currently has a Mystery Visit Programme contract in place with Gfk NOP Ltd. The contract is due to expire on the 10th February 2017 after we took up the option to extend by a further year in 2016. HES would like to review how this service can be provided by using a number of different methods. In order to scope out the future requirements HES will need to undertake research and consultations, therefore the new services will not be in place until after 31st December 2017.

Lot Information

Lot 1

The aim of the Mystery Visit Programme is to monitor and improve quality services and highlight issues that require improvement throughout the various sites in Scotland, to enhance the visitor's experience. A minimum number of mystery visits is required each year throughout Scotland. This information is used to share learning and help identify needs and areas of improvement and development. In addition to this a number of visits will be required to assess our events along with a number of telephone audits to our Visitor Services teams each year.

Procurement Information

HES currently has a Mystery Visit Programme with Gfk NOP Ltd. The contract is due to expire on the 10th February 2017, after we took up the option to extend by a further 12 months in 2016. The Commercial Director and his team would like to review this whole service and how it is provided. In order to do this further research and consultation will need to be undertaken to scope out the most appropriate solution for HES. In order to achieve this review, HES are proposing to extend the Mystery Visits Programme with Gfk NOP Ltd until 31st December 2017. During the period between now and the end of the extended period, HES will commence a project to review how these services will be provided and will implement a new approach to commence 1st January 2018.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000468439
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV264824
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

79342300 - Customer services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Nov 20169 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 Nov 20169 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Unsuccessful
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HISTORIC ENVIRONMENT SCOTLAND
Contact Name
Not specified
Contact Email
procurement@hes.scot
Contact Phone
+44 1316688866

Buyer Location

Locality
EDINBURGH
Postcode
EH9 1SH
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Southside/Newington
Westminster Constituency
Edinburgh South

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV264824
    Mystery Visit Programme - HES currently has a Mystery Visit Programme contract in place with Gfk NOP Ltd. The contract is due to expire on the 10th February 2017 after we took up the option to extend by a further year in 2016. HES would like to review how this service can be provided by using a number of different methods. In order to scope out the future requirements HES will need to undertake research and consultations, therefore the new services will not be in place until after 31st December 2017.

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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