Award

Provision of the Patient Advice and Support Service (PASS)

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("THE AUTHORITY")

This public procurement record has 1 release in its history.

Award

16 Nov 2016 at 00:00

OJEU - F3 - Contract Award Notice
Summary of the contracting process

The procurement process involves The Common Services Agency, also known as NHS National Services Scotland, seeking contractors for the "Provision of the Patient Advice and Support Service (PASS)." This service falls under the health industry category and is located within the NHS Scotland framework. The procurement, classified as an 'open procedure,' is currently in the Award stage, having been signed on 3 November 2016. Relevant delivery locations encompass all NHS Scotland Health Boards and Special Health boards. The initial planning for this contract commenced in January 2016 with the related planning process published in the Official Journal of the European Union.

This tender presents substantial opportunities for businesses focused on healthcare services, particularly those that offer advice and support mechanisms aligned with NHS frameworks and patient care standards. Organisations adept at providing independent, accessible services for patient feedback, concerns, and complaints will be particularly well-suited to compete for such contracts. Small and medium-sized enterprises specialising in healthcare consultancy, patient advocacy, and support services should consider engaging with this procurement to expand their market presence and contribute positively to the NHS landscape in Scotland.

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Notice Information

Notice Title

Provision of the Patient Advice and Support Service (PASS)

Notice Description

The Provision of the Patient Advice and Support Service as described in Section 18 of the Patient Rights (Scotland) Act 2011

Lot Information

Lot 1

This procurement is the provision of the Patient Advice and Support Service (PASS) as described in Section 18 of the Patients Rights (Scotland) Act 2011. The PASS is an independent service which provides free, accessible and confidential information, advice and support to patients and members of the public about NHS Scotland healthcare. Where those affected wish to give feedback or comments or raise concerns or complaints about the NHS.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000470738
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV264126
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312310 - Guidance services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Nov 20169 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
3 Nov 20169 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("THE AUTHORITY")
Contact Name
Iain Main - NDC Category Manager
Contact Email
iain.main@nhs.net
Contact Phone
+44 1698794410

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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