Award

Telephony as a Service (TaaS)

RENFREWSHIRE COUNCIL

This public procurement record has 2 releases in its history.

Award

14 Mar 2018 at 00:00

Tender

01 Aug 2017 at 00:00

Summary of the contracting process

Renfrewshire Council is conducting a public procurement process for a project titled "Telephony as a Service (TaaS)" aimed at designing and implementing an Enterprise Telephony Solution. The procurement falls under the services category and is currently in the Award stage, having been completed on 20th February 2018. The project is specifically situated at Renfrewshire House in Paisley, with the submission deadline for competitors having been set on 8th September 2017. The procurement method employed was an open procedure, allowing unrestricted participation.

This tender presents significant opportunities for businesses involved in telecommunications and IT services, particularly those specialising in fixed and mobile telephony solutions, contact centre services, and related management and maintenance. Companies that have the capability to design, supply, and install such systems will find this contract ideal for expanding their market presence. With the Council operating across approximately 180 properties and managing a sizeable workforce, successful suppliers can benefit from a long-term engagement and the potential for future contracts.

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Notice Title

Telephony as a Service (TaaS)

Notice Description

Renfrewshire Council wish to procure for the detailed design, supply, installation, configuration, commissioning, and full maintenance and management of an Enterprise Telephony Solution that will include the following components:-. - Fixed Telephony Services (including red care and alarm lines); - Mobile Services; - Exchange lines Services; - Voicemail Services; - Contact Center Services; - Non Geographic Numbers

Lot Information

Lot 1

Renfrewshire Council are looking to replace the current Fixed Telephony (Inc 0300 Numbers) , Mobile Telephony and Contact Center services. The Council has its headquarters at Renfrewshire House in Paisley and a buildings estate of circa 180 properties across the Renfrewshire Council area. We also have a small number of home workers out with the Renfrewshire area. The Councils workforce consists of around 7500 staff. The Council is seeking to conclude a contract for the detailed design, supply, installation and migration, configuration, commissioning, project management and full support and maintenance of these services. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015 and any of the situations referred to in regulation 8 and 9 of the Procurement (Scotland) Regulations 2016.

Renewal: The Council will have the sole right to extend this provision for upto one year on two separate occasions

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000504135
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR313545
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services


CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Mar 20187 years ago
Submission Deadline
8 Sep 2017Expired
Future Notice Date
Not specified
Award Date
20 Feb 20188 years ago
Contract Period
Not specified - Not specified
Recurrence
Intension of the Council would be to retender in line with the timeframes detailed within the Tender and contract(s)

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
RENFREWSHIRE COUNCIL
Additional Buyers

CLYDE MUIRSHIEL REGIONAL PARK

RENFREWSHIRE LEISURE

RENFREWSHIRE VALUATION JOINT BOARD

SCOTLAND EXCEL

Contact Name
Operational Supplies & Services Team, Small Value Contracts Team
Contact Email
cpu@renfrewshire.gov.uk, craig.connelly@renfrewshire.gov.uk, graeme.beattie@renfrewshire.gov.uk, info@clydemuirshiel.co.uk, oss@scotland-excel.org.uk, shona.carlton@renfrewshire-vjb.gov.uk, svct@scotland-excel.org.uk
Contact Phone
+44 1416184710, +44 1416185905, +44 1416187042, +44 1416187390, +44 3003001200

Buyer Location

Locality
PAISLEY
Postcode
PA1 1JB
Post Town
Paisley
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM83 Inverclyde, East Renfrewshire, and Renfrewshire

Local Authority
Renfrewshire
Electoral Ward
Johnstone North, Kilbarchan, Howwood and Lochwinnoch
Westminster Constituency
Paisley and Renfrewshire South

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG291454
    Telephony as a Service (TaaS) - Renfrewshire Council wish to procure for the detailed design, supply, installation, configuration, commissioning, and full maintenance and management of an Enterprise Telephony Solution that will include the following components:-. - Fixed Telephony Services (including red care and alarm lines); - Mobile Services; - Exchange lines Services; - Voicemail Services; - Contact Center Services; - Non Geographic Numbers
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR313545
    Telephony as a Service (TaaS) - Renfrewshire Council wish to procure for the detailed design, supply, installation, configuration, commissioning, and full maintenance and management of an Enterprise Telephony Solution that will include the following components:-. - Fixed Telephony Services (including red care and alarm lines); - Mobile Services; - Exchange lines Services; - Voicemail Services; - Contact Center Services; - Non Geographic Numbers

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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