Tender

Customer Service and the Planning System

SCOTTISH GOVERNMENT

This public procurement record has 1 release in its history.

Tender

13 Feb 2018 at 00:00

PCS Notice - Website Contract Notice
Summary of the contracting process

The Scottish Government is seeking proposals through an open tender for a project titled "Customer Service and the Planning System," aimed at identifying innovative customer service techniques suitable for enhancing the Planning Service in Scotland. The procurement process is currently at the tender stage, with submissions closing on 13th March 2018. Interested parties can submit their proposals electronically. The contract value is set at £10,000, and the location for the project execution falls within the UK. The tender documentation details various requirements and classifications pertinent to bidders.

This opportunity presents significant potential for businesses engaged in service innovation, research, and consultancy, particularly those with a focus on customer service optimisation. Companies with expertise in customer experience research and those capable of providing recommendations for improving public sector services would be well-positioned to compete for this contract. Firms are encouraged to act swiftly, ensuring they prepare and submit their proposals well before the deadline to mitigate any last-minute technical issues.

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Notice Information

Notice Title

Customer Service and the Planning System

Notice Description

The aim of this research is to identify customer service techniques across larger organisations which could be considered 'cutting edge' and to make recommendations on how they can be introduced into the Planning Service

Lot Information

Lot 1

The research will be used to inform work being undertaken to improve the performance of the planning system in Scotland and provide a number of options/techniques that authorities might use to improve the customer experience

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000528032
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB309967
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
PCS Notice - Website Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£10,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Feb 20188 years ago
Submission Deadline
13 Mar 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH GOVERNMENT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH1 3DG
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
Not specified
Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh East and Musselburgh

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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