Tender

Customer Service and the Planning System

SCOTTISH GOVERNMENT

This public procurement record has 1 release in its history.

Tender

13 Feb 2018 at 00:00

PCS Notice - Website Contract Notice
Summary of the contracting process

The Scottish Government is currently overseeing a public procurement process titled "Customer Service and the Planning System", with the aim of enhancing customer service monitoring within the planning services in Scotland. This tender is classified under the services category, specifically focusing on economic affairs and general public services. The procurement method adopted is an open procedure, allowing a wide range of participants to submit their bids. The tender period for submissions ends on 13th March 2018 at 10:00 AM, with bid opening scheduled for the same time. The total value of the contract is £10,000, and the location for service delivery is within the UK.

This procurement presents an excellent opportunity for businesses specialising in research and consultancy services, particularly those with experience in public sector customer service evaluation. Companies that can offer innovative solutions and techniques to improve planning systems are particularly well-suited to compete for this contract. Participating in this tender can help these businesses not only gain a foothold in public contracts but also expand their portfolio by contributing to meaningful improvements in Scotland's planning services.

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Notice Information

Notice Title

Customer Service and the Planning System

Notice Description

The research should provide an overview of the customer service monitoring undertaken by service providers and make recommendations on how they could be adapted and applied by the planning service in Scotland

Lot Information

Lot 1

The research will be used to inform work being undertaken to improve the performance of the planning system in Scotland and provide a number of options/techniques that authorities might use to improve the customer experience.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000530661
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB310036
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
PCS Notice - Website Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£10,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Feb 20188 years ago
Submission Deadline
13 Mar 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH GOVERNMENT
Contact Name
Not specified
Contact Email
kathy.johnston@gov.scot
Contact Phone
+44 1312447625

Buyer Location

Locality
EDINBURGH
Postcode
EH1 3DG
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
Not specified
Local Authority
City of Edinburgh
Electoral Ward
City Centre
Westminster Constituency
Edinburgh East and Musselburgh

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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