Notice Information
Notice Title
SBHA Tenant Satisfaction Survey
Notice Description
SBHA is seeking to award a contract for the provision of Tenant Satisfaction Surveys.
Lot Information
Lot 1
SBHA is seeking to conduct a programme of quarterly general surveys to assess Tenant perceptions of, and satisfaction with, the services they receive from SBHA. This is a shift away from surveys which are currently carried out annually. In addition to this, SBHA request that the tenderers quote for transactional satisfaction surveys with a specific focus on service transaction and improvement e.g. repairs customers. SBHA has 5,561m homes and seeks to survey at least a rolling third of tenants per year. The contract is for three years.. All bidders are required to complete the ESPD, any minimum requirements and the scoring methodology are set out below.
Options: Where tenant numbers increase or technology offers more effective or efficient means of gathering this information SBHA will want to benefit from these opportunities.
Renewal: 1 x 12 months
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000539805
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV371093
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- PCS Notice - Website Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79342310 - Customer survey services
79342311 - Customer satisfaction survey
Notice Value(s)
- Tender Value
- £45,000 Under £100K
- Lots Value
- £50,000 Under £100K
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 5 Nov 20196 years ago
- Submission Deadline
- 27 Jun 2018Expired
- Future Notice Date
- Not specified
- Award Date
- 6 Aug 20187 years ago
- Contract Period
- 16 Jul 2018 - 31 Mar 2021 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SCOTTISH BORDERS HOUSING ASSOCIATION
- Contact Name
- Catherine Beattie
- Contact Email
- cbeattie@sbha.org.uk, enquiry@sbha.org.uk
- Contact Phone
- +44 1750724444
Buyer Location
- Locality
- SELKIRK
- Postcode
- TD7 5DT
- Post Town
- Galashiels
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM9 Southern Scotland
- Small Region (ITL 3)
- TLM91 Scottish Borders
- Delivery Location
- TLM91 Scottish Borders
-
- Local Authority
- Scottish Borders
- Electoral Ward
- Selkirkshire
- Westminster Constituency
- Berwickshire, Roxburgh and Selkirk
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=8
26th June 2018 - Response with questions asked and the answers. -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=9
26th June 2018 - Response with questions asked and the answers. -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=7
18th June 2018 - SBHA Terms & Conditions (Services) -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=3
11th June 2018 - Invitation to Tender -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=4
11th June 2018 - Specification of Requirements -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=5
11th June 2018 - Tender Schedules -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=6
11th June 2018 - Pricing Schedule -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=1
11th June 2018 - Stock Analysis Report -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN321639
SBHA Tenant Satisfaction Survey - SBHA is seeking to award a contract for the provision of Tenant Satisfaction Surveys. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV371093
SBHA Tenant Satisfaction Survey - SBHA is seeking to award a contract for the provision of Tenant Satisfaction Surveys.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-r6ebe6-0000539805-2019-11-05T00:00:00Z",
"date": "2019-11-05T00:00:00Z",
"ocid": "ocds-r6ebe6-0000539805",
"initiationType": "tender",
"parties": [
{
"id": "org-116",
"name": "Scottish Borders Housing Association",
"identifier": {
"legalName": "Scottish Borders Housing Association"
},
"address": {
"streetAddress": "South Bridge House, Whinfield Road",
"locality": "Selkirk",
"region": "UKM91",
"postalCode": "TD7 5DT"
},
"contactPoint": {
"name": "Catherine Beattie",
"email": "cbeattie@sbha.org.uk",
"telephone": "+44 1750724444",
"faxNumber": "+44 1750724445",
"url": "http://www.publiccontractsscotland.gov.uk"
},
"roles": [
"buyer",
"reviewBody"
],
"details": {
"classifications": [
{
"id": "Body governed by public law",
"scheme": "TED_CA_TYPE"
},
{
"id": "06",
"description": "Housing and community amenities",
"scheme": "COFOG"
}
],
"url": "http://www.sbha.org.uk"
}
},
{
"id": "org-385",
"name": "Scottish Borders Housing Association",
"identifier": {
"legalName": "Scottish Borders Housing Association"
},
"address": {
"streetAddress": "South Bridge House, Whinfield Road",
"locality": "Selkirk",
"region": "UKM91",
"postalCode": "TD7 5DT"
},
"contactPoint": {
"email": "enquiry@sbha.org.uk",
"telephone": "+44 1750724444",
"faxNumber": "+44 1750724445",
"url": "http://"
},
"roles": [
"buyer",
"reviewBody"
],
"details": {
"classifications": [
{
"id": "Body governed by public law",
"scheme": "TED_CA_TYPE"
},
{
"id": "06",
"description": "Housing and community amenities",
"scheme": "COFOG"
}
],
"url": "http://www.sbha.org.uk"
}
},
{
"id": "org-397",
"name": "BMG Research Ltd",
"identifier": {
"legalName": "BMG Research Ltd"
},
"address": {
"streetAddress": "Beech House, Greenfield Crescent",
"locality": "Birmingham",
"region": "UKG3",
"postalCode": "B15 3BE"
},
"contactPoint": {
"telephone": "+44 1213336006"
},
"roles": [
"supplier"
],
"details": {
"scale": "sme",
"url": "http://"
}
}
],
"buyer": {
"name": "Scottish Borders Housing Association",
"id": "org-385"
},
"tender": {
"id": "SBHA/TSS",
"title": "SBHA Tenant Satisfaction Survey",
"description": "SBHA is seeking to award a contract for the provision of Tenant Satisfaction Surveys.",
"status": "complete",
"items": [
{
"id": "1",
"additionalClassifications": [
{
"id": "79342311",
"scheme": "CPV"
},
{
"id": "79342310",
"scheme": "CPV"
}
],
"deliveryLocation": {
"description": "Surveying tenants within the Scottish Borders region."
},
"deliveryAddresses": [
{
"region": "UKM91"
},
{
"region": "UKM91"
}
],
"relatedLot": "1"
}
],
"value": {
"amount": 45000,
"currency": "GBP"
},
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"mainProcurementCategory": "services",
"submissionMethod": [
"electronicSubmission"
],
"submissionMethodDetails": "http://www.publiccontractsscotland.gov.uk",
"tenderPeriod": {
"endDate": "2018-06-27T12:00:00Z"
},
"awardPeriod": {
"startDate": "2018-06-27T12:00:00Z"
},
"documents": [
{
"id": "JUN321639",
"documentType": "contractNotice",
"title": "SBHA Tenant Satisfaction Survey",
"description": "SBHA is seeking to award a contract for the provision of Tenant Satisfaction Surveys.",
"url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN321639",
"format": "text/html"
},
{
"id": "JUN321639-1",
"title": "Stock Analysis Report",
"url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=1",
"datePublished": "2018-06-11T09:58:49Z",
"dateModified": "2018-06-11T09:58:49Z",
"format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
},
{
"id": "JUN321639-2",
"title": "ESPD",
"url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=2",
"datePublished": "2018-06-11T09:58:49Z",
"dateModified": "2018-06-11T09:58:49Z",
"format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
},
{
"id": "JUN321639-3",
"title": "Invitation to Tender",
"url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=3",
"datePublished": "2018-06-11T09:58:50Z",
"dateModified": "2018-06-11T09:58:50Z",
"format": "application/pdf"
},
{
"id": "JUN321639-4",
"title": "Specification of Requirements",
"url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=4",
"datePublished": "2018-06-11T09:58:50Z",
"dateModified": "2018-06-11T09:58:50Z",
"format": "application/pdf"
},
{
"id": "JUN321639-5",
"title": "Tender Schedules",
"url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=5",
"datePublished": "2018-06-11T09:58:50Z",
"dateModified": "2018-06-11T09:58:50Z",
"format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
},
{
"id": "JUN321639-6",
"title": "Pricing Schedule",
"url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=6",
"datePublished": "2018-06-11T09:58:50Z",
"dateModified": "2018-06-11T09:58:50Z",
"format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
},
{
"id": "JUN321639-7",
"title": "SBHA Terms & Conditions (Services)",
"url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=7",
"datePublished": "2018-06-18T10:05:50Z",
"dateModified": "2018-06-18T10:05:50Z",
"format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
},
{
"id": "JUN321639-8",
"title": "Response with questions asked and the answers.",
"url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=8",
"datePublished": "2018-06-26T16:30:07Z",
"dateModified": "2018-06-26T17:12:41Z",
"format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
},
{
"id": "JUN321639-9",
"title": "Response with questions asked and the answers.",
"url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN321639&idx=9",
"datePublished": "2018-06-26T17:12:41Z",
"dateModified": "2018-06-26T17:12:41Z",
"format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
},
{
"id": "NOV371093",
"documentType": "awardNotice",
"title": "SBHA Tenant Satisfaction Survey",
"description": "SBHA is seeking to award a contract for the provision of Tenant Satisfaction Surveys.",
"url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV371093",
"format": "text/html"
}
],
"lots": [
{
"id": "1",
"description": "SBHA is seeking to conduct a programme of quarterly general surveys to assess Tenant perceptions of, and satisfaction with, the services they receive from SBHA. This is a shift away from surveys which are currently carried out annually. In addition to this, SBHA request that the tenderers quote for transactional satisfaction surveys with a specific focus on service transaction and improvement e.g. repairs customers. SBHA has 5,561m homes and seeks to survey at least a rolling third of tenants per year. The contract is for three years.. All bidders are required to complete the ESPD, any minimum requirements and the scoring methodology are set out below.",
"status": "complete",
"value": {
"amount": 50000,
"currency": "GBP"
},
"options": {
"description": "Where tenant numbers increase or technology offers more effective or efficient means of gathering this information SBHA will want to benefit from these opportunities."
},
"hasOptions": true,
"submissionTerms": {
"variantPolicy": "allowed"
},
"contractPeriod": {
"startDate": "2018-07-16T00:00:00Z",
"endDate": "2021-03-31T00:00:00Z"
},
"hasRenewal": true,
"renewal": {
"description": "1 x 12 months"
}
}
],
"bidOpening": {
"date": "2018-06-27T12:00:00Z",
"address": {
"streetAddress": "Scottish Borders Housing Association, Head office"
},
"description": "As per SBHA tendering opening procedures."
},
"contractTerms": {
"hasElectronicPayment": true,
"electronicInvoicingPolicy": "allowed"
},
"coveredBy": [
"GPA"
],
"selectionCriteria": {
"criteria": [
{
"type": "suitability",
"description": "Tenderers are required to adhere to the principles set out by the Market Research Society, and comply with the relevant accreditations and codes."
},
{
"type": "economic",
"description": "Reference ESPD Q. 4B.6: SBHA will carry out an Experian credit check to assess Economic and Financial Standing. Any tenderer who does not have a rating of over 51 may be excluded from the process. Discussion will take place with that candidate before a final decision is taken. Any candidate who is not registered with Experian please provide at A. 4b.6 in the ESPD, an alternative organisation to provide the same information, or provide the last 2 years final accounts (or similar. Please confirm in your answer that you have no objection to this credit check being carried out.",
"minimum": "Reference ESPD Q4B.6 Credit Score 51 or above Employers Compulsory Liability Insurance GBP5m Public Liability Insurance GBP5m Professional Indemnity Insurance GBP1m"
},
{
"type": "technical",
"description": "Referring to ESPD Question 4C.1.2 3 relevant examples to be provided and the name, telephone number and email address of a contact at the example organisation to provide a service reference. Questions 4C.2 to 4C.5 are not required.",
"minimum": "Examples of similar contracts provided in the last 3 years."
}
]
},
"submissionTerms": {
"languages": [
"en"
],
"bidValidityPeriod": {
"durationInDays": 90
}
},
"classification": {
"id": "79342311",
"scheme": "CPV"
},
"hasRecurrence": false
},
"language": "EN",
"description": "The ESPD will be evaluated as a PASS/FAIL. See details above. Award Criteria will be QUALITY 60% COST 40%. All questions are individually weighted and detailed in the Tender Schedule. (SC Ref:603283)",
"links": [
{
"rel": "canonical",
"href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000539805"
},
{
"rel": "canonical",
"href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000539805"
}
],
"noticetype": "PCS Notice - Website Contract Award Notice",
"awards": [
{
"id": "SBHA/TSS-1",
"suppliers": [
{
"id": "org-397",
"name": "BMG Research Ltd"
}
],
"relatedLots": [
"1"
]
}
],
"contracts": [
{
"id": "SBHA/TSS-1",
"awardID": "SBHA/TSS-1",
"status": "active",
"dateSigned": "2018-08-06T00:00:00Z"
}
],
"bids": {
"statistics": [
{
"id": "723",
"measure": "bids",
"value": 3,
"relatedLot": "1"
},
{
"id": "724",
"measure": "smeBids",
"value": 3,
"relatedLot": "1"
},
{
"id": "725",
"measure": "foreignBidsFromEU",
"value": 0,
"relatedLot": "1"
},
{
"id": "726",
"measure": "foreignBidsFromNonEU",
"value": 1,
"relatedLot": "1"
},
{
"id": "727",
"measure": "electronicBids",
"value": 3,
"relatedLot": "1"
},
{
"id": "728",
"measure": "lowestValidBidValue",
"value": 51300,
"relatedLot": "1"
},
{
"id": "729",
"measure": "highestValidBidValue",
"value": 66113,
"relatedLot": "1"
}
]
}
}