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Provision of HES Advice Centre Services

Energy Saving Trust Ltd

This public procurement record has 2 releases in its history.

Tender

20 Aug 2018 at 01:00

OJEU - F2 - Contract Notice
Planning

15 Jun 2018 at 01:00

OJEU - F1 - Prior Information Notice
Summary of the contracting process

The Energy Saving Trust Ltd is currently conducting a public procurement process titled "Provision of HES Advice Centre Services," which falls under the environmental protection industry category. This procurement aims to appoint contractors to manage five advice centres in the Home Energy Scotland (HES) network across various regions of Scotland, starting from 1st April 2019. The tender, which is in the active stage, employs an open procedure method, and tender submissions are due by 28th September 2018 at noon. The contract period extends to three years with a potential for two additional one-year extensions, and the total estimated value of the network is approximately £16 million (excluding VAT).

This tender presents significant opportunities for businesses engaged in energy efficiency and environmental services, especially those with experience in operating similar advice centres or providing related services. Companies that can offer additional services, such as extended hours coverage and community engagement, would be particularly well-suited to compete for one or two of the five available lots. With the expected annual budget allocation for each region varying from £0.8 million to £1.4 million (excluding VAT), businesses should consider participating to expand their market presence in Scotland’s energy advisory sector.

How relevant is this notice?

Notice Information

Notice Title

Provision of HES Advice Centre Services

Notice Description

The Energy Saving Trust wishes to appoint contractors to operate and manage each of the five advice centres which comprise the Home Energy Scotland (HES) advice network covering the Highlands and Islands, North East, South East, South West, Strathclyde and Central regions of Scotland from 1st April-2019. The tender will be split into 5 lots, covering the provision of the services in these 5 geographical areas. The Energy Saving Trust are following a single stage "open" tender procedure. Tenderers may bid for one or a maximum of two lots, although each lot will be evaluated individually. As well as the opportunity to bid to operate the centres, tenderers will also have the opportunity to bid for additional services such as extended hours' coverage.

Lot Information

Home Energy Scotland Highlands and Islands

The Energy Saving Trust wishes to appoint a contractor to operate and manage The HES Highland and Islands advice centre from 1st April-2019. The network is delivered on a regional basis and the tender is split into 5 lots, covering the provision of the services in the 5 geographical areas for HES. Tenderers must locate facilities for delivery of the service within the region covered by each lot. As well as the opportunity to bid to operate the centres, tenderers also have the opportunity to bid for additional services such as extended hours' coverage. The advice network was established in 2008 and is managed on behalf of the Scottish Government by the Energy Saving Trust. The current contracts are due to expire in March 2019. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing insulation and other energy efficiency measures; generating energy through home renewables; improving water efficiency; fuel efficient driving; low carbon vehicle purchase; other low carbon transport opportunities as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low income householders through the Scottish Government's Warmer Homes Scotland programme and area based schemes. The services are delivered through a mix of local promotion and awareness raising, digital and online support, telephone-based advice, outreach events, home visits and collaborative working with a wide range of local, regional and national partners to meet agreed activity KPIs. The HES advice network has an estimated overall value of GBP16M (excl VAT) over 3 years to March 2022, with a potential for two further one-year extensions. Around GBP1M (excl VAT) per year of this budget is attributable to the Highlands and Islands Centre. The contracts are expected to commence on the 1st of April 2019. To support this contract notice and ensure that potential tenderers fully understand the contract requirements, the Energy Saving Trust will be holding an information event. Details of this are contained within the ITT. More information is provided in the additional documentation attached to this notice.

Renewal: An additional two 1-year periods may be exercised at ETS's sole option.

Home Energy Scotland North East

The Energy Saving Trust wishes to appoint a contractor to operate and manage The HES North East advice centre from 1st April-2019. The network is delivered on a regional basis and the tender is split into 5 lots, covering the provision of the services in the 5 geographical areas for HES. Tenderers must locate facilities for delivery of the service within the region covered by each lot. As well as the opportunity to bid to operate the centres, tenderers also have the opportunity to bid for additional services such as extended hours' coverage. The advice network was established in 2008 and is managed on behalf of the Scottish Government by the Energy Saving Trust. The current contracts are due to expire in March 2019. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing insulation and other energy efficiency measures; generating energy through home renewables; improving water efficiency; fuel efficient driving; low carbon vehicle purchase; other low carbon transport opportunities as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low income householders through the Scottish Government's Warmer Homes Scotland programme and area based schemes. The services are delivered through a mix of local promotion and awareness raising, digital and online support, telephone-based advice, outreach events, home visits and collaborative working with a wide range of local, regional and national partners to meet agreed activity KPIs. The HES advice network has an estimated overall value of GBP16M (excl VAT) over 3 years to March 2022, with a potential for two further one-year extensions. Around GBP1.1M (excl VAT) per year of this budget is attributable to the North East Centre. The contracts are expected to commence on the 1st of April 2019. To support this contract notice and ensure that potential tenderers fully understand the contract requirements, the Energy Saving Trust will be holding an information event. Details of this are contained within the ITT. More information is provided in the additional documentation attached to this notice.

Renewal: An additional two 1-year periods may be exercised at ETS's sole option.

Home Energy Scotland South East

The Energy Saving Trust wishes to appoint a contractor to operate and manage The HES South East advice centre from 1st April-2019. The network is delivered on a regional basis and the tender is split into 5 lots, covering the provision of the services in the 5 geographical areas for HES. Tenderers must locate facilities for delivery of the service within the region covered by each lot. As well as the opportunity to bid to operate the centres, tenderers also have the opportunity to bid for additional services such as extended hours' coverage. The advice network was established in 2008 and is managed on behalf of the Scottish Government by the Energy Saving Trust. The current contracts are due to expire in March 2019. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing insulation and other energy efficiency measures; generating energy through home renewables; improving water efficiency; fuel efficient driving; low carbon vehicle purchase; other low carbon transport opportunities as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low income householders through the Scottish Government's Warmer Homes Scotland programme and area based schemes. The services are delivered through a mix of local promotion and awareness raising, digital and online support, telephone-based advice, outreach events, home visits and collaborative working with a wide range of local, regional and national partners to meet agreed activity KPIs. The HES advice network has an estimated overall value of GBP16M (excl VAT) over 3 years to March 2022, with a potential for two further one-year extensions. Around GBP1.3M (excl VAT) per year of this budget is attributable to the South East Centre. The contracts are expected to commence on the 1st of April 2019. To support the contract notice and ensure that potential tenderers fully understand the contract requirements, the Energy Saving Trust will be holding an information event. Details of this are contained within the ITT. More information is provided in the additional documentation attached to this notice.

Renewal: An additional two 1-year periods may be exercised at ETS's sole option.

Home Energy Scotland South West

The Energy Saving Trust wishes to appoint a contractor to operate and manage The HES South West advice centre from 1st April-2019. The network is delivered on a regional basis and the tender is split into 5 lots, covering the provision of the services in the 5 geographical areas for HES. Tenderers must locate facilities for delivery of the service within the region covered by each lot. As well as the opportunity to bid to operate the centres, tenderers also have the opportunity to bid for additional services such as extended hours' coverage. The advice network was established in 2008 and is managed on behalf of the Scottish Government by the Energy Saving Trust. The current contracts are due to expire in March 2019. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing insulation and other energy efficiency measures; generating energy through home renewables; improving water efficiency; fuel efficient driving; low carbon vehicle purchase; other low carbon transport opportunities as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low income householders through the Scottish Government's Warmer Homes Scotland programme and area based schemes. The services are delivered through a mix of local promotion and awareness raising, digital and online support, telephone-based advice, outreach events, home visits and collaborative working with a wide range of local, regional and national partners to meet agreed activity KPIs. The HES advice network has an estimated overall value of GBP16M (excl VAT) over 3 years to March 2022, with a potential for two further one-year extensions. Around GBP0.8M (excl VAT) per year of this budget is attributable to the South West Centre. The contracts are expected to commence on the 1st of April 2019. To support the contract notice and ensure that potential tenderers fully understand the contract requirements, the Energy Saving Trust will be holding an information event. Details of this are contained within the ITT. More information is provided in the additional documentation attached to this notice.

Renewal: An additional two 1-year periods may be exercised at ETS's sole option.

Home Energy Scotland Strathclyde and Central

The Energy Saving Trust wishes to appoint a contractor to operate and manage The HES Strathclyde and Central advice centre from 1st April-2019. The network is delivered on a regional basis and the tender is split into 5 lots, covering the provision of the services in the 5 geographical areas for HES. Tenderers must locate facilities for delivery of the service within the region covered by each lot. As well as the opportunity to bid to operate the centres, tenderers also have the opportunity to bid for additional services such as extended hours' coverage. The advice network was established in 2008 and is managed on behalf of the Scottish Government by the Energy Saving Trust. The current contracts are due to expire in March 2019. The HES advice centres provide a range of services to encourage and enable householders to adopt lower carbon lifestyles and where at risk from fuel poverty, achieve affordable warmth. The services include advising customers on the opportunities to reduce carbon impacts and save money by: adopting energy efficient and other low carbon behaviours; purchasing energy efficient appliances; installing insulation and other energy efficiency measures; generating energy through home renewables; improving water efficiency; fuel efficient driving; low carbon vehicle purchase; other low carbon transport opportunities as well as advising on and providing access to various schemes of financial support. They provide a gateway to assistance to low income householders through the Scottish Government's Warmer Homes Scotland programme and area based schemes. The services are delivered through a mix of local promotion and awareness raising, digital and online support, telephone-based advice, outreach events, home visits and collaborative working with a wide range of local, regional and national partners to meet agreed activity KPIs. The HES advice network has an estimated overall value of GBP16M (excl VAT) over 3 years to March 2022, with a potential for two further one-year extensions. Around GBP1.4M (excl VAT) per year of this budget is attributable to the Strathclyde and Central Centre. The contracts are expected to commence on the 1st of April 2019. To support the contract notice and ensure that potential tenderers fully understand the contract requirements, the Energy Saving Trust will be holding an information event. Details of this are contained within the ITT. More information is provided in the additional documentation attached to this notice.

Renewal: An additional two 1-year periods may be exercised at ETS's sole option.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000544629
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG328820
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
OJEU - F2 - Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Aug 20188 years ago
Submission Deadline
28 Sep 2018Expired
Future Notice Date
13 Aug 2018Expired
Award Date
Not specified
Contract Period
1 Apr 2019 - 31 Mar 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Energy Saving Trust Ltd
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EH6 6JH
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLM5 North Eastern Scotland, TLM6 Highlands and Islands, TLM7 Eastern Scotland, TLM8 West Central Scotland, TLM9 Southern Scotland
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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