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Award of SSD Interim Service Desk Analysts x3

Scottish Government

This public procurement record has 1 release in its history.

Award

12 Mar 2019 at 10:47

PCS Notice - Quick Quote Award
Summary of the contracting process

The Scottish Government initiated a procurement process titled "Award of SSD Interim Service Desk Analysts x3," aimed at securing services in the IT industry. This contract, located in Dundee, focuses on providing 1st Line IT support for Social Security infrastructure and software. The procurement period began on 1st October 2018 and concluded on 31st March 2019. The award has been granted with a value of £38,069.20 to Parity Professionals Limited, and the process was marked as an award stage.

This tender presents a significant opportunity for businesses specialising in temporary and agency staff, particularly those with expertise in IT support services. Companies with a background in customer service and familiarity with the ITIL framework would be particularly well-suited to compete for similar contracts, as they would need to demonstrate the ability to handle high-pressure environments and deliver excellent service outcomes.

How relevant is this notice?

Notice Information

Notice Title

Award of SSD Interim Service Desk Analysts x3

Notice Description

3 x Service Desk Analysts - based in Dundee.The Analysts will provide 1st Line IT support to service users on all Social Security supported infrastructure and software. Analysts will monitor, escalate and proactively review in scope service queues ensuring both response and fix SLA are maintained to agreed levels.In order to be successful in this role, it is essential that Analysts have a background in customer service, good telephony skills and are able to work in a high pressured environment. The technical aspects of the role will be developed through training and knowledge documents however an understanding of the ITIL framework and general application and infrastructure set up would be advantageous.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000556805
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR347956
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Quick Quote Award
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions
CPV Codes

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£38,069 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Mar 20197 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Government
Additional Buyers

Aberdeenshire Council

Argyll and Bute Council

Clackmannanshire Council

Comhairle nan Eilean Siar

Falkirk Community Trust

Falkirk Council

Fife Council

Forestry Commission

Forestry Enterprise

Historic Environment Scotland

NHS Lanarkshire

National Galleries of Scotland

National Records of Scotland

North Lanarkshire Council

Perth & Kinross Council

Procurement for Housing Ltd

Registers of Scotland

South Ayrshire Council

Stirling Council

The City of Edinburgh Council

University of Strathclyde

West Dunbartonshire Council

West Lothian Council

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH6 6QQ
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
Not specified
Local Authority
City of Edinburgh
Electoral Ward
Leith
Westminster Constituency
Edinburgh North and Leith

Supplier Information

Number of Suppliers
51
Supplier Names

Parity Professionals Limited

boxxe Limited

Transport Research Laboratory (TRL)

Vermeer UK

Murray Forestry Ltd

Laurent Bienfait Woodland Services Ltd

ESRI (UK)

Heathfield Care And Residential Homes

Everwarm Ltd

Breedon Hebrides

Civica UK Limited

KOMPAN Scotland Limited

Morris & Spottiswood

Sutcliffe Play (Scotland) Ltd

Dovetail Enterprises (1993) ltd

Harvey Nash

Spring Technology Staffing Services Limited

Medinet

THE ABERDEEN CLINIC LTD

Glasgow Nuffield Health Hospital

BMI Ross Hall Hospital

Gemco Equipment Ltd

SHB Hire Ltd

Iain Buchan

HIAB Scotland

Isuzu Truck (UK) Ltd

Imperial Commercials

Murray Peat Contracting

Profile Security Services Limited

David Mackay

McConnachie Land & Forestry Services

Weir Forestry

Gamma Telecom Ltd

BRB Limited

HAWTHORN HEIGHTS LTD

Wicksteed Leisure Ltd

Bott

Capita

Hadden Construction Limited

Blue Triangle Housing Association

SERS Energy Solutions (Scotland) Ltd

Softcat Plc

Luddon Construction Ltd

CMM Pools Ltd

Turner & Townsend

Momart Ltd

ASA Recruitment

Leidos Innovations

Capita IT Services

Phoenix Software

Duncan Wemyss Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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