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Award of SSD Interim Service Desk Analysts x3

Scottish Government

This public procurement record has 1 release in its history.

Award

12 Mar 2019 at 10:47

PCS Notice - Quick Quote Award
Summary of the contracting process

The Scottish Government initiated a procurement process titled "Award of SSD Interim Service Desk Analysts x3," aimed at securing services in the IT industry. This contract, located in Dundee, focuses on providing 1st Line IT support for Social Security infrastructure and software. The procurement period began on 1st October 2018 and concluded on 31st March 2019. The award has been granted with a value of £38,069.20 to Parity Professionals Limited, and the process was marked as an award stage.

This tender presents a significant opportunity for businesses specialising in temporary and agency staff, particularly those with expertise in IT support services. Companies with a background in customer service and familiarity with the ITIL framework would be particularly well-suited to compete for similar contracts, as they would need to demonstrate the ability to handle high-pressure environments and deliver excellent service outcomes.

How relevant is this notice?

Notice Information

Notice Title

Award of SSD Interim Service Desk Analysts x3

Notice Description

3 x Service Desk Analysts - based in Dundee.The Analysts will provide 1st Line IT support to service users on all Social Security supported infrastructure and software. Analysts will monitor, escalate and proactively review in scope service queues ensuring both response and fix SLA are maintained to agreed levels.In order to be successful in this role, it is essential that Analysts have a background in customer service, good telephony skills and are able to work in a high pressured environment. The technical aspects of the role will be developed through training and knowledge documents however an understanding of the ITIL framework and general application and infrastructure set up would be advantageous.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000556805
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR347956
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Quick Quote Award
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions
CPV Codes

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£38,069 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Mar 20197 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
12 Mar 20197 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Government
Additional Buyers

Aberdeenshire Council

Argyll and Bute Council

Clackmannanshire Council

Comhairle nan Eilean Siar

Falkirk Community Trust

Falkirk Council

Fife Council

Forestry Commission

Forestry Enterprise

Historic Environment Scotland

NHS Lanarkshire

National Galleries of Scotland

National Records of Scotland

North Lanarkshire Council

Perth & Kinross Council

Procurement for Housing Ltd (t/a PfH Scotland)

Registers of Scotland

South Ayrshire Council

Stirling Council

The City of Edinburgh Council

University of Strathclyde

West Dunbartonshire Council

West Lothian Council

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ABERDEEN
Postcode
EH6 6QQ
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
Not specified
Local Authority
City of Edinburgh
Electoral Ward
Leith
Westminster Constituency
Edinburgh North and Leith

Supplier Information

Number of Suppliers
54
Supplier Names

ASA Recruitment

BMI Ross Hall Hospital

BRB Limited

Blue Triangle Housing Association

Bott Ltd

Breedon Hebrides

CMM Pools Ltd

Capita

Capita IT Services

Civica UK Limited

David Mackay

Dovetail Enterprises (1993) ltd

Duncan Wemyss Ltd

ESRI (UK)

Everwarm Ltd

Gamma Telecom Ltd

Gemco Equipment Ltd

Glasgow Nuffield Health Hospital

HAWTHORN HEIGHTS LTD

HIAB Scotland

Hadden Construction Limited

Harvey Nash

Harvey Nash PLC

Heathfield Care And Residential Homes

Iain Buchan

Imperial Commercials

Isuzu Truck (UK) Ltd

KOMPAN Scotland Limited

Laurent Bienfait Woodland Services Ltd

Leidos Innovations

Luddon Construction Ltd

McConnachie Land & Forestry Services

Medinet

Momart Ltd

Morris & Spottiswood

Murray Forestry Ltd

Murray Peat Contracting

Parity Professionals

Parity Professionals Limited

Parity Professionals Ltd

Phoenix Software

Profile Security Services Limited

SERS Energy Solutions (Scotland) Ltd

SHB Hire Ltd

SOFTWARE BOX LIMITED

Softcat

Spring Technology Staffing Services Limited

Sutcliffe Play (Scotland) Ltd

THE ABERDEEN CLINIC LTD

Transport Research Laboratory (TRL)

Turner & Townsend

Vermeer UK

Weir Forestry

Wicksteed Leisure Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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