Award

Provision of customer research into Scottish Water's future strategy

WATER INDUSTRY COMMISSION FOR SCOTLAND

This public procurement record has 3 releases in its history.

Award

29 Jul 2019 at 00:00

TenderUpdate

29 Apr 2019 at 00:00

Tender

25 Apr 2019 at 00:00

Summary of the contracting process

The Water Industry Commission for Scotland has initiated a public procurement for the "Provision of customer research into Scottish Water's future strategy", focusing on gathering insights regarding customer perceptions and the impact of various approaches on water supply and wastewater service charges. This procurement process, classified under the services category, is being conducted through an open procedure and is currently at the award stage. The contract, valued at £83,333, was signed on 1 July 2019, with related tender activities taking place in Stirling, Scotland. The initial deadline for submissions was 15 May 2019, with subsequent amendments extending certain timelines for bid adjustments.

This research opportunity is particularly suited for firms specialising in market research, customer insights, and public opinions on regulatory strategies. Businesses that are adept at understanding and analysing customer behaviour, especially in the context of utility services, will find this tender offers significant potential for growth. Additionally, consultancy firms with substantial experience in economic regulation and public utility strategies could leverage this opportunity to align their services with the evolving landscape of Scottish Water's approach to stakeholder engagement.

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Notice Title

Provision of customer research into Scottish Water's future strategy

Notice Description

Provision of research to understand what customer's views on Scottish Water's future strategy would be if they understood (a) the potential consequences or benefits of different approaches and (b) their associated impacts on charges for water supply and wastewater services.

Lot Information

Lot 1

The Customer Forum is keen to understand if customers' willingness to pay changes if customers understand the benefits and price impacts of alternative approaches. In the context of the different aspects of Scottish Water's strategy set out below we seek to understand (i) the value that customers attach to the issues described;(ii) how customers' views change as they are given more information about how issues could evolve and (iii) whether there are demographic differences in attitude.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000581884
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL361824
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services


CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£85,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£83,333 Under £100K

Notice Dates

Publication Date
29 Jul 20196 years ago
Submission Deadline
15 May 2019Expired
Future Notice Date
Not specified
Award Date
1 Jul 20196 years ago
Contract Period
31 May 2019 - 30 Sep 2019 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
WATER INDUSTRY COMMISSION FOR SCOTLAND
Contact Name
Not specified
Contact Email
enquiries@watercommission.co.uk
Contact Phone
+44 01786430200

Buyer Location

Locality
STIRLING
Postcode
FK8 1JH
Post Town
Falkirk and Stirling
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM02 Perth and Kinross, and Stirling
Delivery Location
TLM77 Perth and Kinross, and Stirling

Local Authority
Stirling
Electoral Ward
Stirling North
Westminster Constituency
Stirling and Strathallan

Supplier Information

Number of Suppliers
1
Supplier Name

IPSOS MORI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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