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Award of CRM System through Scotland Excel Framework for Customer Service Platform Software

Comhairle nan Eilean Siar

This public procurement record has 1 release in its history.

Award

04 Jul 2019 at 13:55

PCS Notice - Quick Quote Award
Summary of the contracting process

The Comhairle nan Eilean Siar has awarded a contract for the supply and support of a CRM system through the Scotland Excel Framework, aimed at enhancing customer service platform software. This procurement falls under the services category and commenced on 1 April 2019, with an end date set for 31 March 2024. The total value of the contract is £105,332.71, and it was officially signed on 1 July 2019. The procurement process is currently active following the award stage.

This contract presents significant opportunities for businesses that specialise in software solutions, particularly those experienced in customer relationship management systems. Companies with expertise in delivering integrated IT services or CRM platform development would be particularly well-suited to leverage this opportunity. As the contract continues through to 2024, there may be further possibilities for collaboration or future tenders within this space, especially for innovative providers looking to enhance customer service solutions for public sector clients.

How relevant is this notice?

Notice Information

Notice Title

Award of CRM System through Scotland Excel Framework for Customer Service Platform Software

Notice Description

Please upload your final proposal for supply and support of a CRM system to CNES through the Scotland Excel Framework for Customer Service Platform Software.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000588995
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL359354
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Quick Quote Award
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions
CPV Codes

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£105,332 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Jul 20197 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Comhairle nan Eilean Siar
Additional Buyers

Aberdeen City Council

Argyll Community Housing Association Limited

Clackmannanshire Council

Cloch Housing Association

Disclosure Scotland

East Ayrshire Council

Edinburgh Napier University

Fife Council

Forestry Commission

Forestry and Land Scotland

GCU

Highlands and Islands Enterprise

NHS Forth Valley

NHS Lanarkshire

National Library of Scotland

National Records of Scotland

Perth & Kinross Council

Registers of Scotland

Scottish Government

Scottish Police Authority

Scottish Public Pensions Agency

Scottish Social Services Council

Social Care and Social Work Improvement Scotland (Care Inspectorate)

Stirling Council

The City of Edinburgh Council

Trust Housing Association Ltd

University Of Edinburgh

University of Dundee

University of Glasgow

University of Stirling

West Lothian College

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STORNOWAY
Postcode
HS1 2BW
Postcode Area
Outer Hebrides
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
Not specified
Local Authority
Na h-Eileanan Siar
Electoral Ward
Steòrnabhagh a Deas
Westminster Constituency
Na h-Eileanan an Iar

Supplier Information

Number of Suppliers
66
Supplier Names

Verint Systems UK Ltd

Deaf Links

Harvey Nash

Robertson

Brightwork Limited

Blue Arrow

CCG (Scotland) Ltd

Coda Production Services

Galloway Drainage Supplies Ltd.

Saltire Roofing & Building Ltd

Clark Contracts

Morris & Spottiswood

CORGI Technical Services Ltd

Gamma Telecom Ltd

Agilisys Limited

Deloitte LLP

thermo fisher scientific

Esteem Systems Limited

proAV® Limited

AXA Art Insurance

Risk Management Partners

Allianz Engineering

Allianz

C and A interiors

Harburn Estate (Formerly Country Business)

OMEX Agriculture Limited

PFS Prepaid Financial Services

GTR Contracts Ltd

Tillicoultry Quarries Ltd

Beatson's Concrete

Venesky Brown Ltd

Marwood electrical

Castleview Plant

Heil Farid European Company Limited

MICROBOX GmbH

Allander Print Limited

Montagu Evans LLP

Storm ID Ltd

Stripe Communications

Light and Energy Distribution

Alliance Disposables Ltd

John Thomson Construction Ltd

Tritec Solutions

White Label Sourcing

Bunzl Greenham

Stone Technologies Ltd

Dynam

Parity Professionals Limited

Progressive Partnership

First Aid Training Co-operative

Pendrich Height Services

R S Beaver Ltd

Virgin Media Business

Computacenter

Hays Specialist Recruitment Ltd

Stripe

Methods Business and Digital Technology Ltd

Lloyd's Register Quality Assurance (LRQA)

Enva Organics Recycling Limited

Annodata Limited

eagle recycling

COMXPS Ltd

Aegis Engineering Limited

Hays Recruitment

Roadvert

Wolf Laboratories

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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