Award

C479354 Know the Score and Drinkline Scotland Helplines

SCOTTISH GOVERNMENT

This public procurement record has 2 releases in its history.

Award

07 Nov 2019 at 00:00

Tender

26 Jun 2019 at 00:00

Summary of the contracting process

The Scottish Government is currently conducting an open tender for the "C479354 Know the Score and Drinkline Scotland Helplines" project, which seeks a qualified service provider to manage two telephone helpline services. This procurement process is active, with submissions due by 31 July 2019. The project is classified under the services category, with a contract value of £206,000, and will take place in Scotland. The relevant contact for this procurement is Alison Gardiner, reachable at alison.gardiner@gov.scot.

This tender presents significant opportunities for businesses in the communication and support services sector, particularly those specialising in helplines and customer service centres. Companies with experience in providing confidential support services and capable of meeting the selection criteria related to financial standing and staff qualifications would be well-suited to compete for this contract, potentially enhancing their portfolio and market presence in Scotland.

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Notice Title

C479354 Know the Score and Drinkline Scotland Helplines

Notice Description

The Scottish Government is seeking a suitably qualified and experienced service provider to provide two telephone helpline services (Know the Score and Drinkline Scotland) supported by a contact centre.

Lot Information

Lot 1

The Scottish Government is seeking a suitably qualified and experienced service provider to provide two telephone helpline services (Know the Score and Drinkline Scotland) supported by a contact centre. In the case of Know the Score (only), the Contractor will also provide an email and webchat-based response service as well as the facility for callers to order information materials. The Contractor will make these services available to the Scottish public, with use of the service by both relevant individuals and concerned others being on a free and confidential basis.

Renewal: For a further period of 12 months from 1st October 2020 to 30th September 2021

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000589069
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV371594
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85141220 - Advisory services provided by nurses

85312300 - Guidance and counselling services

Notice Value(s)

Tender Value
£206,000 £100K-£500K
Lots Value
£206,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Nov 20196 years ago
Submission Deadline
31 Jul 2019Expired
Future Notice Date
Not specified
Award Date
7 Nov 20196 years ago
Contract Period
1 Oct 2019 - 30 Sep 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Unsuccessful
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
SCOTTISH GOVERNMENT
Contact Name
Alison Gardiner
Contact Email
william.maclean@gov.scot
Contact Phone
+44 1312446007

Buyer Location

Locality
EDINBURGH
Postcode
EH6 6QQ
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland

Local Authority
City of Edinburgh
Electoral Ward
Leith
Westminster Constituency
Edinburgh North and Leith

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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