Award

The Provision of Telecare & OOH Repairs Call Handling Service

SCOTTISH BORDERS HOUSING ASSOCIATION

This public procurement record has 2 releases in its history.

Summary of the contracting process

The Scottish Borders Housing Association is seeking to award a contract for "The Provision of Telecare & OOH Repairs Call Handling Service" under an open procurement procedure. This process is currently complete, having reached the award stage. The address for the buyer is South Bridge House, Whinfield Road, Selkirk, UK, with a postal code of TD7 5DT. The contract value is approximately £125,000 and the location of service delivery is within the Scottish Borders. The primary industry category for this procurement is "Housing and community amenities".

This tender represents an opportunity for businesses specialising in telecare and repair services to grow their operations within the Scottish Borders region. Suppliers, particularly small to medium-sized enterprises (SMEs), that can demonstrate relevant experience and meet technical and economic criteria are well-suited to compete. Given that community benefits and social value are being considered, businesses that can provide innovative and impactful solutions within the community stand to gain an advantage in this competitive procurement process.

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Notice Title

The Provision of Telecare & OOH Repairs Call Handling Service

Notice Description

Scottish Borders Housing Association (SBHA) is seeking to award a contract for the provision of Telecare & Out of Hours repairs call handling services.

Lot Information

Lot 1

Scottish Borders Housing Association (SBHA) is seeking to award a contract for the provision of Telecare & Out of Hours repairs call handling services, details of the services and the requirements are set out in the Specification of Requirements document. SBHA is conducting this procurement following an open procedure in accordance with the Procurement Reform (Scotland) Act 2014 in order to secure the highest number of bidders from which to obtain a Supplier who will provide the most economically advantageous Tender.. Please note: Economic & Financial Standing will be assessed together with an Experian Credit Check. Bidders must have a score of 51 or above to PASS this element. Bidders with a score less than 51 and who have a Parent company with a score of 51 or above may be considered where a parent company guarantee can be issued to SBHA.

Options: SBHA are a growing service provider and this could increase the requirements of this service throughout the duration of the Contract.

Renewal: 3 occasions of 12 months each

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000591072
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV371156
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79510000 - Telephone-answering services

79512000 - Call centre

Notice Value(s)

Tender Value
£125,000 £100K-£500K
Lots Value
£125,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Nov 20196 years ago
Submission Deadline
12 Aug 2019Expired
Future Notice Date
Not specified
Award Date
4 Nov 20196 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
SCOTTISH BORDERS HOUSING ASSOCIATION
Contact Name
Yvonne O'Hara
Contact Email
enquiry@sbha.org.uk, yohara@sbha.org.uk
Contact Phone
+44 1750724444, +44 1750724465

Buyer Location

Locality
SELKIRK
Postcode
TD7 5DT
Post Town
Galashiels
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM91 Scottish Borders
Delivery Location
TLM91 Scottish Borders

Local Authority
Scottish Borders
Electoral Ward
Selkirkshire
Westminster Constituency
Berwickshire, Roxburgh and Selkirk

Supplier Information

Number of Suppliers
1
Supplier Name

HANOVER (SCOTLAND) HOUSING ASSOCIATION

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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