Award

Telephony Maintenance Support

SCOTTISH AMBULANCE SERVICE

This public procurement record has 2 releases in its history.

Award

18 Dec 2019 at 00:00

Tender

29 Jul 2019 at 00:00

Summary of the contracting process

The Scottish Ambulance Service is currently overseeing a procurement process for "Telephony Maintenance Support," directed towards the services sector in the UK. As of the latest update on 18 December 2019, this contract involves maintaining and upgrading the existing Avaya telephony infrastructure which is crucial for their operations across Scotland. The procurement method is open, facilitating a fair process for suppliers to participate. The contract is anticipated to have a significant implementation period of 18-24 months, following its award, which has been designated as a Framework Agreement to accommodate ongoing supply flexibility. The initial maintenance contract expired in September 2019, thus the new supplier will play a vital role in ensuring network resilience and support during the transition period.

This procurement represents an excellent opportunity for businesses specialising in telecommunication services and maintenance. Companies that can demonstrate expertise in Avaya systems and experience in handling large-scale network support would be particularly well-suited to compete for this contract. With the anticipated need for a robust replacement contact centre solution and the integration of new technologies, this project offers potential for growth for suppliers willing to enter into long-term service agreements and those with capabilities in both installation and ongoing maintenance services.

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Notice Title

Telephony Maintenance Support

Notice Description

The Scottish Ambulance Service (the Service) having completed a Market Engagement exercise are now progressing with this ITT for the provision of maintenance support to our current and evolving Avaya telephony infrastructure. This will include a replacement contact centre solution and an upgrade /migration from the CS1000 to the Communication Manager. Our current maintenance support contract expires in September 2019 and is likely to be extended for around 6 months to allow completion of this procurement exercise and to allow the continued resilience of our network we will require a suitable supplier to support our existing network and its planned migration and expansion which is likely to take around 18-24 months to implement and complete from contract award date. It is anticipated that the new contract will be a Framework Agreement which will allow flexibility of supply of goods and services, installation and maintenance of both new and existing equipment

Lot Information

Lot 1

The Scottish Ambulance Service (the Service) having completed a Market Engagement exercise are now progressing with this ITT for the provision of maintenance support to our current and evolving Avaya telephony infrastructure. This will include a replacement contact centre solution and an upgrade /migration from the CS1000 to the Communication Manager. Our current maintenance support contract expires in September 2019 and is likely to be extended for around 6 months to allow completion of this procurement exercise and to allow the continued resilience of our network we will require a suitable supplier to support our existing network and its planned migration and expansion which is likely to take around 18-24 months to implement and complete from contract award date. It is anticipated that the new contract will be a Framework Agreement which will allow flexibility of supply of goods and services, installation and maintenance of both new and existing equipment. The service is a National (NHS) Special Health Board which is a 24/7 Emergency Service Organisation which consists of 6 operational divisions which are detailed in the schematic below, which together cover the complete landmass of Scotland and its associated islands.

Renewal: Option of two further three year extensions until 2028 and a further 12 month extension up to 1st December 2029.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000592575
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC375697
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment


CPV Codes

32522000 - Telecommunications equipment

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£2,714,277 £1M-£10M

Notice Dates

Publication Date
18 Dec 20196 years ago
Submission Deadline
9 Sep 2019Expired
Future Notice Date
Not specified
Award Date
18 Dec 20196 years ago
Contract Period
2 Dec 2019 - 1 Dec 2022 3-4 years
Recurrence
Detailed in tender documents.

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
SCOTTISH AMBULANCE SERVICE
Contact Name
Danielle Welsh
Contact Email
d.welsh1@nhs.net
Contact Phone
+44 1313140087

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
Not specified

Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL361791
    Telephony Maintenance Support - The Scottish Ambulance Service (the Service) having completed a Market Engagement exercise are now progressing with this ITT for the provision of maintenance support to our current and evolving Avaya telephony infrastructure. This will include a replacement contact centre solution and an upgrade /migration from the CS1000 to the Communication Manager. Our current maintenance support contract expires in September 2019 and is likely to be extended for around 6 months to allow completion of this procurement exercise and to allow the continued resilience of our network we will require a suitable supplier to support our existing network and its planned migration and expansion which is likely to take around 18-24 months to implement and complete from contract award date. It is anticipated that the new contract will be a Framework Agreement which will allow flexibility of supply of goods and services, installation and maintenance of both new and existing equipment
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC375697
    Telephony Maintenance Support - The Scottish Ambulance Service (the Service) having completed a Market Engagement exercise are now progressing with this ITT for the provision of maintenance support to our current and evolving Avaya telephony infrastructure. This will include a replacement contact centre solution and an upgrade /migration from the CS1000 to the Communication Manager. Our current maintenance support contract expires in September 2019 and is likely to be extended for around 6 months to allow completion of this procurement exercise and to allow the continued resilience of our network we will require a suitable supplier to support our existing network and its planned migration and expansion which is likely to take around 18-24 months to implement and complete from contract award date. It is anticipated that the new contract will be a Framework Agreement which will allow flexibility of supply of goods and services, installation and maintenance of both new and existing equipment

Open Contracting Data Standard (OCDS)

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