Notice Information
Notice Title
Telephony Maintenance Support
Notice Description
The Scottish Ambulance Service (the Service) having completed a Market Engagement exercise are now progressing with this ITT for the provision of maintenance support to our current and evolving Avaya telephony infrastructure. This will include a replacement contact centre solution and an upgrade /migration from the CS1000 to the Communication Manager. Our current maintenance support contract expires in September 2019 and is likely to be extended for around 6 months to allow completion of this procurement exercise and to allow the continued resilience of our network we will require a suitable supplier to support our existing network and its planned migration and expansion which is likely to take around 18-24 months to implement and complete from contract award date. It is anticipated that the new contract will be a Framework Agreement which will allow flexibility of supply of goods and services, installation and maintenance of both new and existing equipment
Lot Information
Lot 1
The Scottish Ambulance Service (the Service) having completed a Market Engagement exercise are now progressing with this ITT for the provision of maintenance support to our current and evolving Avaya telephony infrastructure. This will include a replacement contact centre solution and an upgrade /migration from the CS1000 to the Communication Manager. Our current maintenance support contract expires in September 2019 and is likely to be extended for around 6 months to allow completion of this procurement exercise and to allow the continued resilience of our network we will require a suitable supplier to support our existing network and its planned migration and expansion which is likely to take around 18-24 months to implement and complete from contract award date. It is anticipated that the new contract will be a Framework Agreement which will allow flexibility of supply of goods and services, installation and maintenance of both new and existing equipment. The service is a National (NHS) Special Health Board which is a 24/7 Emergency Service Organisation which consists of 6 operational divisions which are detailed in the schematic below, which together cover the complete landmass of Scotland and its associated islands.
Renewal: Option of two further three year extensions until 2028 and a further 12 month extension up to 1st December 2029.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000592575
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC375697
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- OJEU - F3 - Contract Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
-
- CPV Codes
32522000 - Telecommunications equipment
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £2,714,277 £1M-£10M
Notice Dates
- Publication Date
- 18 Dec 20196 years ago
- Submission Deadline
- 9 Sep 2019Expired
- Future Notice Date
- Not specified
- Award Date
- 18 Dec 20196 years ago
- Contract Period
- 2 Dec 2019 - 1 Dec 2022 3-4 years
- Recurrence
- Detailed in tender documents.
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SCOTTISH AMBULANCE SERVICE
- Contact Name
- Danielle Welsh
- Contact Email
- d.welsh1@nhs.net
- Contact Phone
- +44 1313140087
Buyer Location
- Locality
- EDINBURGH
- Postcode
- EH12 9EB
- Post Town
- Edinburgh
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM1 East Central Scotland
- Small Region (ITL 3)
- TLM13 City of Edinburgh
- Delivery Location
- Not specified
-
- Local Authority
- City of Edinburgh
- Electoral Ward
- Drum Brae/Gyle
- Westminster Constituency
- Edinburgh South West
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL361791
Telephony Maintenance Support - The Scottish Ambulance Service (the Service) having completed a Market Engagement exercise are now progressing with this ITT for the provision of maintenance support to our current and evolving Avaya telephony infrastructure. This will include a replacement contact centre solution and an upgrade /migration from the CS1000 to the Communication Manager. Our current maintenance support contract expires in September 2019 and is likely to be extended for around 6 months to allow completion of this procurement exercise and to allow the continued resilience of our network we will require a suitable supplier to support our existing network and its planned migration and expansion which is likely to take around 18-24 months to implement and complete from contract award date. It is anticipated that the new contract will be a Framework Agreement which will allow flexibility of supply of goods and services, installation and maintenance of both new and existing equipment -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC375697
Telephony Maintenance Support - The Scottish Ambulance Service (the Service) having completed a Market Engagement exercise are now progressing with this ITT for the provision of maintenance support to our current and evolving Avaya telephony infrastructure. This will include a replacement contact centre solution and an upgrade /migration from the CS1000 to the Communication Manager. Our current maintenance support contract expires in September 2019 and is likely to be extended for around 6 months to allow completion of this procurement exercise and to allow the continued resilience of our network we will require a suitable supplier to support our existing network and its planned migration and expansion which is likely to take around 18-24 months to implement and complete from contract award date. It is anticipated that the new contract will be a Framework Agreement which will allow flexibility of supply of goods and services, installation and maintenance of both new and existing equipment
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-r6ebe6-0000592575-2019-12-18T00:00:00Z",
"date": "2019-12-18T00:00:00Z",
"ocid": "ocds-r6ebe6-0000592575",
"initiationType": "tender",
"parties": [
{
"id": "org-5",
"name": "Scottish Ambulance Service",
"identifier": {
"legalName": "Scottish Ambulance Service"
},
"address": {
"streetAddress": "National Headquarters, Gyle Square, South Gyle Crescent",
"locality": "Edinburgh",
"region": "UKM75",
"postalCode": "EH12 9EB"
},
"contactPoint": {
"email": "d.welsh1@nhs.net",
"telephone": "+44 1313140087",
"url": "https://www.publictendersscotland.publiccontractsscotland.gov.uk/web/login.html"
},
"roles": [
"buyer",
"centralPurchasingBody",
"reviewBody"
],
"details": {
"classifications": [
{
"id": "NHS",
"scheme": "TED_CA_TYPE"
},
{
"id": "07",
"description": "Health",
"scheme": "COFOG"
}
],
"url": "http://www.scottishambulance.com"
}
},
{
"id": "org-88",
"name": "Scottish Ambulance Service",
"identifier": {
"legalName": "Scottish Ambulance Service"
},
"address": {
"streetAddress": "National Headquarters, Gyle Square, South Gyle Crescent",
"locality": "Edinburgh",
"region": "UKM75",
"postalCode": "EH12 9EB"
},
"contactPoint": {
"name": "Danielle Welsh",
"email": "d.welsh1@nhs.net",
"telephone": "+44 1313140087",
"url": "http://"
},
"roles": [
"buyer",
"centralPurchasingBody",
"reviewBody"
],
"details": {
"classifications": [
{
"id": "NHS",
"scheme": "TED_CA_TYPE"
},
{
"id": "07",
"description": "Health",
"scheme": "COFOG"
}
],
"url": "http://www.scottishambulance.com"
}
},
{
"id": "org-89",
"name": "BT",
"identifier": {
"legalName": "BT"
},
"address": {
"streetAddress": "15 York Street, Glasgow",
"locality": "Glasgow",
"region": "UKM82",
"postalCode": "G13 3YJ"
},
"contactPoint": {
"email": "ralph.nimmo@bt.com",
"telephone": "+44 1412208555",
"faxNumber": "+44 1412268437"
},
"roles": [
"supplier"
],
"details": {
"scale": "large",
"url": "http://"
}
}
],
"buyer": {
"name": "Scottish Ambulance Service",
"id": "org-88"
},
"tender": {
"id": "SAS/2019/393",
"title": "Telephony Maintenance Support",
"description": "The Scottish Ambulance Service (the Service) having completed a Market Engagement exercise are now progressing with this ITT for the provision of maintenance support to our current and evolving Avaya telephony infrastructure. This will include a replacement contact centre solution and an upgrade /migration from the CS1000 to the Communication Manager. Our current maintenance support contract expires in September 2019 and is likely to be extended for around 6 months to allow completion of this procurement exercise and to allow the continued resilience of our network we will require a suitable supplier to support our existing network and its planned migration and expansion which is likely to take around 18-24 months to implement and complete from contract award date. It is anticipated that the new contract will be a Framework Agreement which will allow flexibility of supply of goods and services, installation and maintenance of both new and existing equipment",
"status": "complete",
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "UK"
},
{
"region": "UK"
}
],
"relatedLot": "1"
}
],
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"mainProcurementCategory": "services",
"submissionMethod": [
"electronicSubmission"
],
"submissionMethodDetails": "https://www.publictendersscotland.publiccontractsscotland.gov.uk/web/login.html",
"tenderPeriod": {
"endDate": "2019-09-09T12:00:00Z"
},
"awardPeriod": {
"startDate": "2019-09-09T12:00:00Z"
},
"documents": [
{
"id": "JUL361791",
"documentType": "contractNotice",
"title": "Telephony Maintenance Support",
"description": "The Scottish Ambulance Service (the Service) having completed a Market Engagement exercise are now progressing with this ITT for the provision of maintenance support to our current and evolving Avaya telephony infrastructure. This will include a replacement contact centre solution and an upgrade /migration from the CS1000 to the Communication Manager. Our current maintenance support contract expires in September 2019 and is likely to be extended for around 6 months to allow completion of this procurement exercise and to allow the continued resilience of our network we will require a suitable supplier to support our existing network and its planned migration and expansion which is likely to take around 18-24 months to implement and complete from contract award date. It is anticipated that the new contract will be a Framework Agreement which will allow flexibility of supply of goods and services, installation and maintenance of both new and existing equipment",
"url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL361791",
"format": "text/html"
},
{
"id": "economic",
"documentType": "economicSelectionCriteria"
},
{
"id": "technical",
"documentType": "technicalSelectionCriteria"
},
{
"id": "DEC375697",
"documentType": "awardNotice",
"title": "Telephony Maintenance Support",
"description": "The Scottish Ambulance Service (the Service) having completed a Market Engagement exercise are now progressing with this ITT for the provision of maintenance support to our current and evolving Avaya telephony infrastructure. This will include a replacement contact centre solution and an upgrade /migration from the CS1000 to the Communication Manager. Our current maintenance support contract expires in September 2019 and is likely to be extended for around 6 months to allow completion of this procurement exercise and to allow the continued resilience of our network we will require a suitable supplier to support our existing network and its planned migration and expansion which is likely to take around 18-24 months to implement and complete from contract award date. It is anticipated that the new contract will be a Framework Agreement which will allow flexibility of supply of goods and services, installation and maintenance of both new and existing equipment",
"url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC375697",
"format": "text/html"
}
],
"lots": [
{
"id": "1",
"description": "The Scottish Ambulance Service (the Service) having completed a Market Engagement exercise are now progressing with this ITT for the provision of maintenance support to our current and evolving Avaya telephony infrastructure. This will include a replacement contact centre solution and an upgrade /migration from the CS1000 to the Communication Manager. Our current maintenance support contract expires in September 2019 and is likely to be extended for around 6 months to allow completion of this procurement exercise and to allow the continued resilience of our network we will require a suitable supplier to support our existing network and its planned migration and expansion which is likely to take around 18-24 months to implement and complete from contract award date. It is anticipated that the new contract will be a Framework Agreement which will allow flexibility of supply of goods and services, installation and maintenance of both new and existing equipment. The service is a National (NHS) Special Health Board which is a 24/7 Emergency Service Organisation which consists of 6 operational divisions which are detailed in the schematic below, which together cover the complete landmass of Scotland and its associated islands.",
"status": "complete",
"awardCriteria": {
"criteria": [
{
"type": "quality",
"name": "Quality",
"description": "30"
},
{
"type": "price",
"description": "70"
}
]
},
"hasOptions": false,
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"contractPeriod": {
"startDate": "2019-12-02T00:00:00Z",
"endDate": "2022-12-01T00:00:00Z"
},
"hasRenewal": true,
"renewal": {
"description": "Option of two further three year extensions until 2028 and a further 12 month extension up to 1st December 2029."
}
}
],
"bidOpening": {
"date": "2019-09-09T12:00:00Z"
},
"contractTerms": {
"hasElectronicPayment": true,
"hasElectronicOrdering": true,
"electronicInvoicingPolicy": "allowed"
},
"coveredBy": [
"GPA"
],
"submissionTerms": {
"languages": [
"en"
]
},
"classification": {
"id": "32522000",
"scheme": "CPV"
},
"hasRecurrence": true,
"recurrence": {
"description": "Detailed in tender documents."
},
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
}
},
"language": "EN",
"description": "(SC Ref:608555)",
"links": [
{
"rel": "canonical",
"href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000592575"
},
{
"rel": "canonical",
"href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000592575"
}
],
"noticetype": "OJEU - F3 - Contract Award Notice",
"awards": [
{
"id": "SAS/2019/393",
"suppliers": [
{
"id": "org-89",
"name": "BT"
}
],
"relatedLots": [
"1"
]
}
],
"contracts": [
{
"id": "SAS/2019/393",
"awardID": "SAS/2019/393",
"status": "active",
"value": {
"amount": 2714277,
"currency": "GBP"
},
"dateSigned": "2019-12-18T00:00:00Z"
}
],
"relatedProcesses": [
{
"id": "1",
"relationship": [
"planning"
],
"scheme": "EU-OJ",
"identifier": "2019/S 146-359755"
}
],
"bids": {
"statistics": [
{
"id": "121",
"measure": "bids",
"value": 2,
"relatedLot": "1"
},
{
"id": "122",
"measure": "smeBids",
"value": 0,
"relatedLot": "1"
},
{
"id": "123",
"measure": "foreignBidsFromEU",
"value": 2,
"relatedLot": "1"
},
{
"id": "124",
"measure": "foreignBidsFromNonEU",
"value": 0,
"relatedLot": "1"
},
{
"id": "125",
"measure": "electronicBids",
"value": 2,
"relatedLot": "1"
}
]
}
}