Notice Information
Notice Title
Provision of Market Research for User Satisfaction Survey
Notice Description
The Scottish Police Authority (known as the SPA) is seeking to appoint a suitably qualified research agency to conduct a user satisfaction survey. The SPA have a current survey which is conducted and analysed internally. Work has been ongoing recently to review and refresh the survey question set to make them more relevant and streamline the survey. The successful tenderer will be required to work in partnership with the current SPA team to develop and deliver the updated user satisfaction survey.
Lot Information
Lot 1
The research agency will to undertake approximately 1200 telephone surveys per month for a 12 month period each duration estimated at less than 10 minutes each, these will be conducted with members of the public who have recently contacted the police or have been approached by the police surveying their satisfaction with the way their contact with Police Scotland was handled.
Renewal: 2 x 12 month extension options
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000595024
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV371216
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- OJEU - F3 - Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
73 - Research and development services and related consultancy services
-
- CPV Codes
73110000 - Research services
Notice Value(s)
- Tender Value
- £125,000 £100K-£500K
- Lots Value
- £125,000 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- £125,000 £100K-£500K
Notice Dates
- Publication Date
- 5 Nov 20196 years ago
- Submission Deadline
- 24 Sep 2019Expired
- Future Notice Date
- Not specified
- Award Date
- 5 Nov 20196 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SCOTTISH POLICE AUTHORITY
- Contact Name
- Not specified
- Contact Email
- mhairi.drew@scotland.pnn.police.uk
- Contact Phone
- +44 1786895000
Buyer Location
- Locality
- GLASGOW
- Postcode
- G51 1DZ
- Post Town
- Glasgow
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM3 West Central Scotland
- Small Region (ITL 3)
- TLM32 Glasgow City
- Delivery Location
- TLM Scotland
-
- Local Authority
- Glasgow City
- Electoral Ward
- Govan
- Westminster Constituency
- Glasgow South West
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG364039
Provision of Market Research for User Satisfaction Survey - The Scottish Police Authority (known as the SPA) is seeking to appoint a suitably qualified research agency to conduct a user satisfaction survey. The SPA have a current survey which is conducted and analysed internally. Work has been ongoing recently to review and refresh the survey question set to make them more relevant and streamline the survey. The successful tenderer will be required to work in partnership with the current SPA team to develop and deliver the updated user satisfaction survey. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV371216
Provision of Market Research for User Satisfaction Survey - The Scottish Police Authority (known as the SPA) is seeking to appoint a suitably qualified research agency to conduct a user satisfaction survey. The SPA have a current survey which is conducted and analysed internally. Work has been ongoing recently to review and refresh the survey question set to make them more relevant and streamline the survey. The successful tenderer will be required to work in partnership with the current SPA team to develop and deliver the updated user satisfaction survey.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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