Award

NSSCOVID-19 -228 Service Now Customer Service Management (CSM) Module

THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")

This public procurement record has 1 release in its history.

Award

01 Oct 2020 at 00:00

Summary of the contracting process

The procurement process, titled "NSSCOVID-19 -228 Service Now Customer Service Management (CSM) Module," is conducted by The Common Services Agency, more commonly known as NHS National Services Scotland (NSS). This contract falls under the health industry category and is located in Edinburgh, UK. The procurement method employed was a limited procedure, resulting in a directly awarded contract due to the extreme urgency stemming from the COVID-19 pandemic. The contract was signed on 9th September 2020, and the procurement stage has now reached completion.

This tender presents significant opportunities for businesses involved in IT service management and customer service solutions, particularly those capable of providing case management systems. Given that the contract has already been awarded to ServiceNow, other potential suppliers may look towards future projects within the health sector, especially those that address ongoing needs due to the pandemic. Businesses with expertise in delivering technology-driven solutions tailored for the health and social care sector would be particularly well-suited to compete in similar tenders.

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Notice Title

NSSCOVID-19 -228 Service Now Customer Service Management (CSM) Module

Notice Description

Case Management System (CMS)

Lot Information

Lot 1

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic. This award has been approved on the basis of the protection of exclusive rights, including intellectual property rights in line with Regulation 33(1)(b) of the Public Contracts (Scotland) Regulations 2015

Procurement Information

This is a directly awarded contract between the Authority on behalf of NHS Scotland to meet the additional demands of the Scottish Health and Social Care sector during the current Covid-19 pandemic.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000632016
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT396258
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72322000 - Data management services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£648,000 £500K-£1M

Notice Dates

Publication Date
1 Oct 20205 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
9 Sep 20205 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")
Contact Name
SSGovernance
Contact Email
nss.ssgovernance@nhs.scot
Contact Phone
+44 1698794438

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland

Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

SERVICENOW

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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