Award

Future model to evaluate the quality of the verification service customer experience

SCOTTISH GOVERNMENT

This public procurement record has 2 releases in its history.

Award

03 Feb 2021 at 00:00

PCS Notice - Website Contract Award Notice
Tender

18 Nov 2020 at 00:00

PCS Notice - Website Contract Notice
Summary of the contracting process

The Scottish Government is conducting a tender for the project titled "Future model to evaluate the quality of the verification service customer experience." This procurement, classified under services and specifically related to the building standards industry, is taking place in Edinburgh, UK. The tender is currently in the active stage with a submission deadline set for 10th December 2020. The procurement process follows an open method, allowing competitive bids to be submitted electronically. The total budget allocated for this project is £20,000, with plans for the contract to last up to 180 days from the award date.

This project presents substantial opportunities for growth in the consultancy and research sectors, particularly for small to medium-sized enterprises (SMEs) with expertise in service evaluation and customer experience enhancement. Companies that specialise in building standards, customer surveys, and related data analysis will find this tender aligns well with their capabilities. Participation in this tender could enhance visibility, build valuable partnerships, and strengthen reputations within the public sector for businesses that successfully engage with this opportunity.

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Notice Information

Notice Title

Future model to evaluate the quality of the verification service customer experience

Notice Description

This research will support the Verification Standard work stream being taken forward by the Building Standards Futures Board as part of a wider review to improve the guidance and frameworks underpinning how building standards services are delivered.

Lot Information

Lot 1

This work will identify and propose a preferred national customer survey model. This should use a standardised methodology to evaluate the quality of the verification service customer experience across all 32 local authority verifiers to evidence their performance against the Performance Framework for Verifiers (2017).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000636526
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB405770
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£20,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£16,800 Under £100K

Notice Dates

Publication Date
3 Feb 20215 years ago
Submission Deadline
10 Dec 2020Expired
Future Notice Date
Not specified
Award Date
13 Jan 20215 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTTISH GOVERNMENT
Contact Name
Not specified
Contact Email
spoeprocurement@scotland.gsi.gov.uk
Contact Phone
+44 1412425466

Buyer Location

Locality
EDINBURGH
Postcode
N/A
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
Not specified
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

PYE TAIT CONSULTING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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