Award

Award of Systems and Process Lead (Fraud and Error)

SOCIAL SECURITY SCOTLAND

This public procurement record has 2 releases in its history.

Award

08 Jun 2021 at 09:28

Award

05 May 2021 at 15:35

Summary of the contracting process

The Social Security Scotland is inviting bids for the role of Systems and Process Lead (Fraud and Error), centred in either Dundee or Glasgow, with remote work options available due to COVID-19. This tender is categorized under administration, defence, and social security services, with the procurement period starting from 14 April 2021 and ending on 15 April 2021. The project aims to establish effective fraud and error controls within the Social Security Agency, ensuring proper benefit administration and improved operational processes.

This tender presents valuable opportunities for companies specialising in system design and process improvement, particularly those with expertise in fraud management and audit controls. Firms with a background in administration services, technical support, and operational enhancements will be well-positioned to compete. The contract, valued at £129,740, has attracted interest from suppliers, indicating a competitive environment that can lead to strategic collaborations and growth within the relevant sectors.

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Notice Title

Award of Systems and Process Lead (Fraud and Error)

Notice Description

1 x Systems and Process Lead (Fraud and Error) based in Dundee or Glasgow - Home working during COVID-19.This post will form a part of the Social Security Scotland's Fraud and Error Resolution Unit. The role will involve collaborating with the Social Security Programme, DWP & Operational Agency fraud, error and debt teams to lead the design, implementation and continuous improvement of counter fraud and error controls, and associated requirements for reporting and accounting, to enable the Agency to effectively administer benefit payments.Responsibilities will include:- Working closely with technical architects and programme colleagues to lead the design & testing of systems, processes & controls required to deliver the Social Security Agency's outcomes- Project manage various implementation activities per benefit as devolved; requirement sign off, test strategy, etc.- Raise awareness of Risk & Control gaps across Agency and Programme, lead impacting and influence prioritisation via relevant governance forums- Develop Continuous Improvement capability within the team and drive continuous improvement to systems & processes to enhance financial control & efficiency- Work closely with Fraud and Error and Finance SME (subject matter expert) within Social Security Scotland on all payment related systems & processes- Provide scrutiny & constructive challenge of options appraisals, change requests & business cases to ensure fraud and error prevention, debt identification and accounting requirements are met- Manage escalation of issues with technical support team- Collaborate with Programme and Technical Support teams to address root cause of recurring error issues and ensure appropriate solutions identified and prioritised in development queue- Collaborate with Operational teams to share key learnings, pain points, procedural issues and leverage relationships & communication channels to change behaviour and improve procedural compliance rates

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000647713
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN417503
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Quick Quote Award
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services


CPV Codes

75000000 - Administration, defence and social security services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£129,740 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Jun 20214 years ago
Submission Deadline
5 Jun 2022Expired
Future Notice Date
Not specified
Award Date
4 Jan 20215 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
SOCIAL SECURITY SCOTLAND
Additional Buyers

CROWN OFFICE AND PROCURATOR FISCAL SERVICE

EAST AYRSHIRE COUNCIL

EDUCATION SCOTLAND

FORESTRY AND LAND SCOTLAND

HIGHLANDS AND ISLANDS ENTERPRISE

PERTH & KINROSS COUNCIL

PUBLIC HEALTH SCOTLAND

RENFREWSHIRE COUNCIL

SASA - SCOTTISH GOVERNMENT

SCOTTISH ENTERPRISE

SCOTTISH FORESTRY

SCOTTISH GOVERNMENT

SCOTTISH POLICE AUTHORITY

SOCIAL CARE AND SOCIAL WORK IMPROVEMENT SCOTLAND (CARE INSPECTORATE)

THE CITY OF EDINBURGH COUNCIL

UNIVERSITY OF GLASGOW

UNIVERSITY OF STIRLING

UNIVERSITY OF THE HIGHLANDS AND ISLANDS

Contact Name
Central Procurement Team, Central Scotland Constervancy, Chief Executive, Corporate Procurement Unit, Corporate and Democratic Services, Finance Office, Finance Procurement Office, Finance and Corporate Governance, Housing Property, Procurement, Procurement Admin, Procurement Department, Procurement Projects Manager, Publishing Services, Purchasing, SPPD, Social Security Scotland
Contact Email
a.c.douglas@stir.ac.uk, anne.marie.wright@scotent.co.uk, bob.mcleod@gov.scot, chloe.mitchell@renfrewshire.gov.uk, diane.ballantyne@phs.scot, gillian.ray@glasgow.ac.uk, ian.whitelaw@gov.scot, lesley.robertson@edinburgh.gov.uk, mark.frater@sasa.gov.scot, procurementreturns@copfs.gov.uk, sgray@apuc-scot.ac.uk, virginia.harden-scott@forestry.gov.scot
Contact Phone
+44 131 370 5700, +44 1312445522, +44 1312445748, +44 1312757454, +44 1315295813, +44 1382207100, +44 1412420133, +44 1413306908, +44 1414686024, +44 1416186362, +44 1463245245, +44 1463279000, +44 1563576183, +44 1738475000, +44 1786289070, +44 1786466186, +44 3000203000, +441312445522, 01312448890, 03000676006

Buyer Location

Locality
INVERNESS
Postcode
IV2 7GB
Post Town
Inverness
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM03 Angus and Dundee City
Delivery Location
Not specified

Local Authority
Dundee City
Electoral Ward
Maryfield
Westminster Constituency
Dundee Central

Supplier Information

Number of Suppliers
62
Supplier Names

3X1 GROUP

A.C. WHYTE

ABERDEEN CIVIL ENGINEERING

ALASDAIR MACKAY (SOLE TRADER

ASA RECRUITMENT (QUICK QUOTES

ASSEMBLE COLLECTIVE SELF BUILD

BALGOWNIE

BLAKE STEVENSON

BRAMBLE HUB

CABI

CAPITAL DOCUMENT SOLUTIONS

CARL ZEISS

CASTLEVIEW PLANT

CEBOTEC

CHAS STEWART PLUMBING & HEATING ENGINEERS

CHILDREN 1ST

CLARK CONTRACTS

CURRIE & BROWN

DAVID MACKAY

DMFCA

DOVETAIL ENTERPRISES (1993

ENDSLEIGH INSURANCE

FLEXIFORM BUSINESS FURNITURE

FOUNTAINS FORESTRY

GAMMIES GROUNDCARE

GEB INDUSTRIAL CLEANING SERVICES

GEORGE MCNAUGHTON & SON (PLANT HIRE

GRAHAM + SIBBALD

HARVEY NASH

IBI GROUP

IPSOS MORI SCOTLAND

J & E SHEPHERD

J THOMSON COLOUR PRINTERS

LAND USE CONSULTANTS

LLOYD

LORIEN RESOURCING

MAINSTREET CONSULTING

MAM CONTRACTING

MARK HAMILTON LANDSCAPE SERVICES

MCALLISTER LITHO GLASGOW

MI HUB

MORRIS & SPOTTISWOOD

NICKI SOUTER ASSOCIATES

NORSERV FM

PERTEMPS RECRUITMENT PARTNERSHIP

PHOENIX SOFTWARE

RYDEN

SAICA NATUR

SCOTLAND'S BRAVEST MANUFACTURING

SCOTT YOUNG AND SONS

SOLACE

SPEAKEASY PRODUCTIONS

STAG PLANT & TOOL HIRE

STAND

STRIPE COMMUNICATIONS

TROSSACHS ECOLOGY

TSL CONTRACTORS

UNIVERSITY OF EDINBURGH

USERTESTING

VENESKY BROWN

VENESKY-BROWN RECRUITMENT

WHY RESEARCH

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            "contactPoint": {
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            },
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            "address": {
                "streetAddress": "A C Whyte & Co",
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            },
            "contactPoint": {
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            "roles": [
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        },
        {
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                "postalCode": "EH1 3QB"
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            "contactPoint": {
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        },
        {
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            "address": {
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                "postalCode": "KA2 0LU"
            },
            "contactPoint": {
                "name": "John Frew"
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            "roles": [
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            "address": {
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                "postalCode": "EH1 2AS"
            },
            "contactPoint": {
                "name": "Claire Lorden"
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            "roles": [
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        },
        {
            "id": "org-77",
            "name": "Public Health Scotland",
            "address": {
                "streetAddress": "Gyle Square",
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                "postalCode": "EH12 9EB"
            },
            "contactPoint": {
                "name": "Publishing Services",
                "email": "diane.ballantyne@phs.scot",
                "telephone": "+44 1312757454"
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        {
            "id": "org-78",
            "name": "J Thomson Colour Printers Ltd",
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            },
            "contactPoint": {
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        {
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            },
            "contactPoint": {
                "name": "Scott Young"
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                "postalCode": "EH6 6LX"
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            "contactPoint": {
                "name": "Morna McLelland"
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                "postalCode": "EH3 6DH"
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            "contactPoint": {
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            "roles": [
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            "contactPoint": {
                "name": "Simon Holmes"
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            "roles": [
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        },
        {
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            "address": {
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                "postalCode": "DD1 1QE"
            },
            "contactPoint": {
                "name": "SPPD",
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    "buyer": {
        "name": "Social Security Scotland",
        "id": "org-9"
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    "tender": {
        "id": "tender-653040",
        "title": "Award of Systems and Process Lead (Fraud and Error)",
        "description": "1 x Systems and Process Lead (Fraud and Error) based in Dundee or Glasgow - Home working during COVID-19.This post will form a part of the Social Security Scotland's Fraud and Error Resolution Unit. The role will involve collaborating with the Social Security Programme, DWP & Operational Agency fraud, error and debt teams to lead the design, implementation and continuous improvement of counter fraud and error controls, and associated requirements for reporting and accounting, to enable the Agency to effectively administer benefit payments.Responsibilities will include:- Working closely with technical architects and programme colleagues to lead the design & testing of systems, processes & controls required to deliver the Social Security Agency's outcomes- Project manage various implementation activities per benefit as devolved; requirement sign off, test strategy, etc.- Raise awareness of Risk & Control gaps across Agency and Programme, lead impacting and influence prioritisation via relevant governance forums- Develop Continuous Improvement capability within the team and drive continuous improvement to systems & processes to enhance financial control & efficiency- Work closely with Fraud and Error and Finance SME (subject matter expert) within Social Security Scotland on all payment related systems & processes- Provide scrutiny & constructive challenge of options appraisals, change requests & business cases to ensure fraud and error prevention, debt identification and accounting requirements are met- Manage escalation of issues with technical support team- Collaborate with Programme and Technical Support teams to address root cause of recurring error issues and ensure appropriate solutions identified and prioritised in development queue- Collaborate with Operational teams to share key learnings, pain points, procedural issues and leverage relationships & communication channels to change behaviour and improve procedural compliance rates",
        "mainProcurementCategory": "services",
        "additionalClassifications": [
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                "id": "75000000",
                "description": "Administration, defence and social security services",
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        ],
        "tenderPeriod": {
            "startDate": "2021-07-05T00:00:00Z",
            "endDate": "2022-06-05T00:00:00Z"
        }
    },
    "awards": [
        {
            "id": "awd-1",
            "value": {
                "amount": 129740,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "org-33",
                    "name": "Venesky Brown Ltd"
                },
                {
                    "id": "org-5",
                    "name": "Venesky Brown Ltd"
                }
            ],
            "items": [
                {
                    "id": "awditem-1",
                    "description": "1 x Systems and Process Lead (Fraud and Error) based in Dundee or Glasgow - Home working during COVID-19.This post will form a part of the Social Security Scotland's Fraud and Error Resolution Unit. The role will involve collaborating with the Social Security Programme, DWP & Operational Agency fraud, error and debt teams to lead the design, implementation and continuous improvement of counter fraud and error controls, and associated requirements for reporting and accounting, to enable the Agency to effectively administer benefit payments.Responsibilities will include:- Working closely with technical architects and programme colleagues to lead the design & testing of systems, processes & controls required to deliver the Social Security Agency's outcomes- Project manage various implementation activities per benefit as devolved; requirement sign off, test strategy, etc.- Raise awareness of Risk & Control gaps across Agency and Programme, lead impacting and influence prioritisation via relevant governance forums- Develop Continuous Improvement capability within the team and drive continuous improvement to systems & processes to enhance financial control & efficiency- Work closely with Fraud and Error and Finance SME (subject matter expert) within Social Security Scotland on all payment related systems & processes- Provide scrutiny & constructive challenge of options appraisals, change requests & business cases to ensure fraud and error prevention, debt identification and accounting requirements are met- Manage escalation of issues with technical support team- Collaborate with Programme and Technical Support teams to address root cause of recurring error issues and ensure appropriate solutions identified and prioritised in development queue- Collaborate with Operational teams to share key learnings, pain points, procedural issues and leverage relationships & communication channels to change behaviour and improve procedural compliance rates"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "awd-1",
            "awardID": "awd-1",
            "status": "active",
            "dateSigned": "2021-01-04T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "value": 3
            }
        ]
    },
    "noticetype": "PCS Notice - Quick Quote Award"
}