Award

WP 2.2 Customer Care Strategy Phase 2

TRANSPORT SCOTLAND

This public procurement record has 1 release in its history.

Award

22 Dec 2021 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The public procurement process involves Transport Scotland, which is seeking to develop a Customer Care Strategy as part of the Multiple Framework Agreement for Asset Management. The contract, titled "WP 2.2 Customer Care Strategy Phase 2", is located in Glasgow, UK, and is currently active. Signed on 26th February 2021, this contract was awarded following a selective procurement method and is classified under the services category. Notably, this procurement process is complete and aims to enhance the Asset Management Improvement Programme (AMIP) through tangible community benefits.

This tender presents significant opportunities for businesses specialising in consultancy and strategic development within the transport sector. Firms with expertise in customer care strategies, particularly those familiar with asset management or related services, would be well-suited to compete in this procurement process. Additionally, companies engaging in collaborative projects may find added value, given the focus on community benefits associated with the award. The experience required aligns with larger service providers, like Atkins Limited, which have previously been successful in securing related contracts.

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Notice Information

Notice Title

WP 2.2 Customer Care Strategy Phase 2

Notice Description

Development of a Customer Care Strategy

Lot Information

Lot 1

The Multiple Framework Agreement for Asset Management enables the continuation of Transport Scotland's Asset Management Improvement Programme (AMIP). The AMIP delivers a number of tangible benefits to the practices of the organisation and it's supply chain and has been instrumental in delivering increased funding for trunk road maintenance. Specifically, this Work Package (WP) develops the Customer Care aspects of Trunk Road Maintenance.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000651682
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC436616
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

CPV Codes

71311000 - Civil engineering consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£49,474 Under £100K

Notice Dates

Publication Date
22 Dec 20214 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
26 Feb 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT SCOTLAND
Contact Name
Not specified
Contact Email
trunkroadsamframework@transport.gov.scot
Contact Phone
+44 1412727100

Buyer Location

Locality
GLASGOW
Postcode
G4 0HF
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM82 Glasgow City
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

ATKINS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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