Award

East Renfrewshire Council Telecare Alarm Receiving & Call- Handing System - Supply, Implementation, Support and Licensing/ Maintenance from Analogue to Digital Operation

EAST RENFREWSHIRE COUNCIL

This public procurement record has 2 releases in its history.

Award

07 Oct 2021 at 00:00

Tender

07 Jul 2021 at 00:00

Summary of the contracting process

East Renfrewshire Council is conducting a tender process for the "Telecare Alarm Receiving & Call-Handing System – Supply, Implementation, Support and Licensing/Maintenance from Analogue to Digital Operation". This procurement is part of the services sector and will be implemented within the UK, specifically in Giffnock. The tender process was initiated on 7th July 2021, and the bidding period concluded on 10th August 2021. The total estimated value of the contract is £320,000, and relates to the provision of essential call handling services for approximately 3,000 citizens within the authority area, with a significant monthly volume of calls managed through a dedicated Alarm Receiving Centre.

This contract presents significant opportunities for small and medium enterprises (SMEs) specialised in telecommunication and social care technology solutions. Businesses that excel in the implementation and maintenance of alarm receiving systems, particularly those with experience in public sector contracts and community services, would be well-positioned to compete. Additionally, bidders should be prepared to demonstrate their capability in delivering community benefits, which are emphasised as part of East Renfrewshire Council's objectives to enhance local economic and social development.

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Notice Title

East Renfrewshire Council Telecare Alarm Receiving & Call- Handing System - Supply, Implementation, Support and Licensing/ Maintenance from Analogue to Digital Operation

Notice Description

East Renfrewshire Council is inviting tenders, from suitably qualified companies for the provision and installation of an Alarm Receiving Centre. East Renfrewshire Council provides a 24/7/365 call handling services to c.3000 citizens within the Authority Area, handling a total of c.24000 incoming alarm calls and outbound calls per month. This is delivered through SLAs with East Renfrewshire HSCP for individuals (c.2537 clients), and for our Housing Services (323 scheme clients), and with a third party Housing Association (48 scheme clients) to deliver to telecare to citizens within group housing schemes. The telecare service is part of the drive to deliver social care in innovative ways within the community to meet the needs of the ageing population.

Lot Information

Lot 1

Open tender. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Renewal: 2x12months

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000659437
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT429869
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

79711000 - Alarm-monitoring services

Notice Value(s)

Tender Value
£320,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£290,000 £100K-£500K

Notice Dates

Publication Date
7 Oct 20214 years ago
Submission Deadline
10 Aug 2021Expired
Future Notice Date
Not specified
Award Date
6 Oct 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
EAST RENFREWSHIRE COUNCIL
Contact Name
Not specified
Contact Email
ercprocurement@eastrenfrewshire.gov.uk, nora.nemeth@eastrenfrewshire.gov.uk
Contact Phone
+44 1415773669

Buyer Location

Locality
GIFFNOCK
Postcode
G46 6UG
Post Town
Glasgow
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM83 Inverclyde, East Renfrewshire, and Renfrewshire

Local Authority
East Renfrewshire
Electoral Ward
Giffnock and Thornliebank
Westminster Constituency
East Renfrewshire

Supplier Information

Number of Suppliers
1
Supplier Name

ENOVATION

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL420564
    East Renfrewshire Council Telecare Alarm Receiving & Call- Handing System - Supply, Implementation, Support and Licensing/ Maintenance from Analogue to Digital Operation - East Renfrewshire Council is inviting tenders, from suitably qualified companies for the provision and installation of an Alarm Receiving Centre. East Renfrewshire Council provides a 24/7/365 call handling services to c.3000 citizens within the Authority Area, handling a total of c.24000 incoming alarm calls and outbound calls per month. This is delivered through SLAs with East Renfrewshire HSCP for individuals (c.2537 clients), and for our Housing Services (323 scheme clients), and with a third party Housing Association (48 scheme clients) to deliver to telecare to citizens within group housing schemes. The telecare service is part of the drive to deliver social care in innovative ways within the community to meet the needs of the ageing population.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT429869
    East Renfrewshire Council Telecare Alarm Receiving & Call- Handing System - Supply, Implementation, Support and Licensing/ Maintenance from Analogue to Digital Operation - East Renfrewshire Council is inviting tenders, from suitably qualified companies for the provision and installation of an Alarm Receiving Centre. East Renfrewshire Council provides a 24/7/365 call handling services to c.3000 citizens within the Authority Area, handling a total of c.24000 incoming alarm calls and outbound calls per month. This is delivered through SLAs with East Renfrewshire HSCP for individuals (c.2537 clients), and for our Housing Services (323 scheme clients), and with a third party Housing Association (48 scheme clients) to deliver to telecare to citizens within group housing schemes. The telecare service is part of the drive to deliver social care in innovative ways within the community to meet the needs of the ageing population.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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