Award

Development and Delivery of the new National Customer Satisfaction Survey

SCOTTISH GOVERNMENT

This public procurement record has 2 releases in its history.

Summary of the contracting process

The Scottish Government has initiated a procurement process for the "Development and Delivery of the new National Customer Satisfaction Survey." This tender falls under the services category and is located in Livingston, Scotland. The procurement is officially classified as an open procedure and is currently at the award stage, with the contract value set at £36,795. The contract was signed on 16th September 2021 after a competitive tender period that concluded on 25th August 2021. The buyer's address is Victoria Quay, Edinburgh, EH6 6QQ.

This tender presents an excellent opportunity for businesses specialising in customer service, survey methodologies, and data analysis to expand their reach. Small and medium-sized enterprises (SMEs) would particularly benefit given the nature of the contract and the competitive bidding process that had two submissions from SMEs. Businesses well-versed in public service surveys and with the capacity for electronic bid submission will be well-positioned to leverage this and similar opportunities in the public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Development and Delivery of the new National Customer Satisfaction Survey

Notice Description

Development and Delivery of the new National Customer Satisfaction Survey

Lot Information

Lot 1

Development and Delivery of the new National Customer Satisfaction Survey

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000662050
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP428487
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services


CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£40,000 Under £100K
Lots Value
£40,000 Under £100K
Awards Value
Not specified
Contracts Value
£36,795 Under £100K

Notice Dates

Publication Date
23 Sep 20214 years ago
Submission Deadline
25 Aug 2021Expired
Future Notice Date
Not specified
Award Date
16 Sep 20214 years ago
Contract Period
1 Sep 2021 - 29 Apr 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
SCOTTISH GOVERNMENT
Contact Name
Michael Brydon
Contact Email
michael.brydon@gov.scot, spoeprocurement@scotland.gsi.gov.uk
Contact Phone
+44 1412425466

Buyer Location

Locality
GLASGOW
Postcode
G2 8LU
Post Town
Glasgow
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
Not specified

Local Authority
City of Edinburgh
Electoral Ward
Leith
Westminster Constituency
Edinburgh North and Leith

Supplier Information

Number of Suppliers
1
Supplier Name

IMPROVEMENT SERVICE

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000662050-2021-09-23T00:00:00Z",
    "date": "2021-09-23T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000662050",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-22",
            "name": "Scottish Government",
            "identifier": {
                "legalName": "Scottish Government"
            },
            "address": {
                "streetAddress": "5 Atlantic Quay, 150 Broomielaw",
                "locality": "Glasgow",
                "postalCode": "G2 8LU"
            },
            "contactPoint": {
                "email": "SPOEprocurement@scotland.gsi.gov.uk",
                "telephone": "+44 1412425466",
                "url": "http://www.gov.scot/Topics/Government/Procurement/Selling/supplier-enquiries"
            },
            "roles": [
                "mediationBody",
                "reviewContactPoint",
                "buyer",
                "reviewBody"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Ministry or any other national or federal authority, including their regional or local subdivisions",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "01",
                        "description": "General public services",
                        "scheme": "COFOG"
                    },
                    {
                        "id": "09",
                        "description": "Education",
                        "scheme": "COFOG"
                    }
                ]
            }
        },
        {
            "id": "org-30",
            "name": "Building Standards Division",
            "identifier": {
                "legalName": "Building Standards Division"
            },
            "address": {
                "streetAddress": "Denholm House - Ground Floor",
                "locality": "Livingston",
                "postalCode": "EH54 6GA"
            },
            "contactPoint": {
                "email": "michelle.williamson@gov.scot",
                "url": "http://www.gov.scot"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "org-101",
            "name": "Scottish Government",
            "identifier": {
                "legalName": "Scottish Government"
            },
            "address": {
                "streetAddress": "Victoria Quay",
                "locality": "Edinburgh",
                "region": "UKM75",
                "postalCode": "EH6 6QQ"
            },
            "contactPoint": {
                "name": "Michael Brydon",
                "email": "michael.brydon@gov.scot",
                "url": "http://"
            },
            "roles": [
                "buyer",
                "centralPurchasingBody"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Ministry or any other national or federal authority, including their regional or local subdivisions",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "01",
                        "description": "General public services",
                        "scheme": "COFOG"
                    },
                    {
                        "id": "Body governed by public law",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "Scottish Government",
                        "scheme": "TED_CA_TYPE"
                    }
                ],
                "url": "http://www.scotland.gov.uk"
            }
        },
        {
            "id": "org-118",
            "name": "Improvement Service",
            "identifier": {
                "legalName": "Improvement Service"
            },
            "address": {
                "streetAddress": "iHub, 11 Quarrywood Court",
                "locality": "Livingston",
                "region": "UKM78",
                "postalCode": "EH54 6AX"
            },
            "contactPoint": {
                "telephone": "+44 1506282012"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme",
                "url": "http://"
            }
        },
        {
            "id": "org-119",
            "name": "Building Standards Division",
            "identifier": {
                "legalName": "Building Standards Division"
            },
            "address": {
                "streetAddress": "Denholm House - Ground Floor",
                "locality": "Livingston",
                "postalCode": "EH54 6GA"
            },
            "contactPoint": {
                "email": "michelle.williamson@gov.scot",
                "url": "http://www.gov.scot"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "name": "Scottish Government",
        "id": "org-101"
    },
    "tender": {
        "id": "2021/08",
        "title": "Development and Delivery of the new National Customer Satisfaction Survey",
        "description": "Development and Delivery of the new National Customer Satisfaction Survey",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "id": "73110000",
                        "scheme": "CPV"
                    }
                ],
                "deliveryLocation": {
                    "description": "Livingston Scotland"
                },
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    },
                    {
                        "region": "UK"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amount": 40000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "http://www.publiccontractsscotland.gov.uk",
        "tenderPeriod": {
            "endDate": "2021-08-25T10:00:00Z"
        },
        "awardPeriod": {
            "startDate": "2021-08-25T10:00:00Z"
        },
        "documents": [
            {
                "id": "JUL422439",
                "documentType": "contractNotice",
                "title": "Development and Delivery of the new National Customer Satisfaction Survey",
                "description": "Development and Delivery of the new National Customer Satisfaction Survey",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL422439",
                "format": "text/html"
            },
            {
                "id": "JUL422439-1",
                "title": "Invitation to Tender",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL422439&idx=1",
                "datePublished": "2021-07-28T16:44:39Z",
                "dateModified": "2021-07-28T16:44:39Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "JUL422439-2",
                "title": "terms and conditions",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL422439&idx=2",
                "datePublished": "2021-07-28T16:44:39Z",
                "dateModified": "2021-07-28T16:44:39Z",
                "format": "application/pdf"
            },
            {
                "id": "JUL422439-3",
                "title": "terms and conditions data protection",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUL422439&idx=3",
                "datePublished": "2021-07-28T16:44:39Z",
                "dateModified": "2021-07-28T16:44:39Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "SEP428487",
                "documentType": "awardNotice",
                "title": "Development and Delivery of the new National Customer Satisfaction Survey",
                "description": "Development and Delivery of the new National Customer Satisfaction Survey",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP428487",
                "format": "text/html"
            }
        ],
        "lots": [
            {
                "id": "1",
                "description": "Development and Delivery of the new National Customer Satisfaction Survey",
                "status": "complete",
                "value": {
                    "amount": 40000,
                    "currency": "GBP"
                },
                "hasOptions": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "contractPeriod": {
                    "startDate": "2021-09-01T00:00:00Z",
                    "endDate": "2022-04-29T00:00:00Z"
                },
                "hasRenewal": false
            }
        ],
        "bidOpening": {
            "date": "2021-08-25T10:00:00Z"
        },
        "contractTerms": {
            "hasElectronicPayment": true,
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed"
        },
        "coveredBy": [
            "GPA"
        ],
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "endDate": "2021-09-30T00:00:00Z"
            }
        },
        "classification": {
            "id": "73110000",
            "scheme": "CPV"
        },
        "hasRecurrence": false
    },
    "language": "EN",
    "description": "(SC Ref:668134)",
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000662050"
        },
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000662050"
        }
    ],
    "noticetype": "PCS Notice - Website Contract Award Notice",
    "awards": [
        {
            "id": "2021/08",
            "suppliers": [
                {
                    "id": "org-118",
                    "name": "Improvement Service"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "2021/08",
            "awardID": "2021/08",
            "status": "active",
            "value": {
                "amount": 36795,
                "currency": "GBP"
            },
            "dateSigned": "2021-09-16T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "299",
                "measure": "bids",
                "value": 2,
                "relatedLot": "1"
            },
            {
                "id": "300",
                "measure": "smeBids",
                "value": 2,
                "relatedLot": "1"
            },
            {
                "id": "301",
                "measure": "foreignBidsFromEU",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "302",
                "measure": "foreignBidsFromNonEU",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "303",
                "measure": "electronicBids",
                "value": 2,
                "relatedLot": "1"
            }
        ]
    }
}