Notice Information
Notice Title
Out of Hours Telephony Services
Notice Description
River Clyde Homes requires to procure the services of an experienced and competent company to provide an 'Out of Hours' telephony service for our tenants A detailed specification for the service required is provided at Appendix F. This should be read and fully understood before submitting a tender response. The service must be implemented and operational by Monday 4th October, only companies who can meet this timescale should submit a tender offer.
Lot Information
Lot 1
River Clyde Homes requires to procure the services of an experienced and competent company to provide an 'Out of Hours' telephony service for our tenants. A detailed specification for the service required is provided at Appendix F. This should be read and fully understood before submitting a tender response. The service must be implemented and operational by Monday 4th October, only companies who can meet this timescale should submit a tender offer.. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 8 and 9 of the Procurement (Scotland) Regulations 2016.
Renewal: The contract will run for an initial one year duration. RCH may wish at its sole discretion to extend any resultant agreement for up to a further three twelve month periods subject to the agreement of the successful bidder.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000663466
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR446937
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- PCS Notice - Website Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79510000 - Telephone-answering services
79512000 - Call centre
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £47,952 Under £100K
Notice Dates
- Publication Date
- 27 Apr 20223 years ago
- Submission Deadline
- 23 Aug 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 1 Sep 20214 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- August 2025
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- RIVER CLYDE HOMES
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- GREENOCK
- Postcode
- PA15 2UZ
- Post Town
- Paisley
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM3 West Central Scotland
- Small Region (ITL 3)
- TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
- Delivery Location
- TLM83 Inverclyde, East Renfrewshire, and Renfrewshire
-
- Local Authority
- Inverclyde
- Electoral Ward
- Inverclyde East Central
- Westminster Constituency
- Inverclyde and Renfrewshire West
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG423973&idx=1
10th August 2021 - RCH556 - Out of Hours Telephony Service Invitation to Tender -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG423973&idx=2
10th August 2021 - RCH556 - Appendix A - SPD -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG423973&idx=3
10th August 2021 - RCH556 - Appendix B - Tender Response Document -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG423973&idx=4
10th August 2021 - RCH556 - Appendix C - Pricing Schedule -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG423973&idx=5
10th August 2021 - RCH556 - Appendix D - Contract Ts and Cs -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG423973&idx=6
10th August 2021 - RCH556 - Appendix E - Certification -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG423973&idx=7
10th August 2021 - RCH556 - Appendix F - Specification -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG423973
Out of Hours Telephony Services - River Clyde Homes requires to procure the services of an experienced and competent company to provide an 'Out of Hours' telephony service for our tenants A detailed specification for the service required is provided at Appendix F. This should be read and fully understood before submitting a tender response. The service must be implemented and operational by Monday 4th October, only companies who can meet this timescale should submit a tender offer. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR446937
Out of Hours Telephony Services - River Clyde Homes requires to procure the services of an experienced and competent company to provide an 'Out of Hours' telephony service for our tenants A detailed specification for the service required is provided at Appendix F. This should be read and fully understood before submitting a tender response. The service must be implemented and operational by Monday 4th October, only companies who can meet this timescale should submit a tender offer.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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