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Out of Hours Telephony Services

River Clyde Homes

This public procurement record has 2 releases in its history.

Award

27 Apr 2022 at 01:00

PCS Notice - Website Contract Award Notice
Tender

10 Aug 2021 at 01:00

PCS Notice - Website Contract Notice
Summary of the contracting process

River Clyde Homes is the buying organisation currently engaged in the procurement of 'Out of Hours Telephony Services', focusing on the housing and community amenities sector. Based in Greenock, the procurement process is currently at the Award stage, with the contract valued at £47,952. The project requires the service to be operational by Monday 4th October, and responses to the tender were accepted until 23rd August 2021. Interested suppliers were instructed to submit their bids electronically through the Public Contracts Scotland platform.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in telecommunication services, particularly those capable of meeting the stringent deadlines and operational requirements outlined in the tender. Companies that can demonstrate a proven track record in similar contracts, possess the necessary insurance coverage, and have the requisite staff qualifications would be well-suited to compete for this contract. Engaging in this tender could lead to further collaborative opportunities within the housing sector in Scotland, further supporting business growth and expanding market presence.

How relevant is this notice?

Notice Information

Notice Title

Out of Hours Telephony Services

Notice Description

River Clyde Homes requires to procure the services of an experienced and competent company to provide an 'Out of Hours' telephony service for our tenants A detailed specification for the service required is provided at Appendix F. This should be read and fully understood before submitting a tender response. The service must be implemented and operational by Monday 4th October, only companies who can meet this timescale should submit a tender offer.

Lot Information

Lot 1

River Clyde Homes requires to procure the services of an experienced and competent company to provide an 'Out of Hours' telephony service for our tenants. A detailed specification for the service required is provided at Appendix F. This should be read and fully understood before submitting a tender response. The service must be implemented and operational by Monday 4th October, only companies who can meet this timescale should submit a tender offer.. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 8 and 9 of the Procurement (Scotland) Regulations 2016.

Renewal: The contract will run for an initial one year duration. RCH may wish at its sole discretion to extend any resultant agreement for up to a further three twelve month periods subject to the agreement of the successful bidder.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000663466
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR446937
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£47,952 Under £100K

Notice Dates

Publication Date
27 Apr 20224 years ago
Submission Deadline
23 Aug 2021Expired
Future Notice Date
Not specified
Award Date
1 Sep 20214 years ago
Contract Period
Not specified - Not specified
Recurrence
August 2025

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
River Clyde Homes
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GREENOCK
Postcode
PA15 2UZ
Postcode Area
Paisley
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM33 Inverclyde, East Renfrewshire, and Renfrewshire
Delivery Location
TLM83 Inverclyde, East Renfrewshire, and Renfrewshire
Local Authority
Inverclyde
Electoral Ward
Inverclyde East Central
Westminster Constituency
Inverclyde and Renfrewshire West

Supplier Information

Number of Suppliers
1
Supplier Name

Saltire Facilities Management Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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