Award

Provision of Audience Research Services

NATIONAL GALLERIES OF SCOTLAND

This public procurement record has 2 releases in its history.

Award

07 Feb 2023 at 00:00

Tender

16 Nov 2021 at 00:00

Summary of the contracting process

The National Galleries of Scotland, based in Edinburgh, has awarded a contract for the provision of Audience Research Services. The tender was for the service provider to conduct audience research to support the organisation's key performance indicators and strategic planning. The contract, initiated through a tender, reached the award stage on June 29, 2022. The total contract value was GBP 293,700.00. The procurement was categorised as a services category under the open procedure. The contracting process involved the buying organisation, National Galleries of Scotland, playing a central role in the procurement.

This tender presents business growth opportunities for service providers with expertise in audience research within the recreation, culture, and religion sector. Companies with experience in providing audience insights and analysis for cultural organisations are well-suited to compete in this tender. The awarded contract period is active, with ongoing opportunities for renewal over the years, offering long-term potential for service providers. Businesses seeking to expand within the cultural sector and offer tailored research services aligned with the needs of National Galleries Scotland could benefit from engaging in this procurement process.

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Notice Title

Provision of Audience Research Services

Notice Description

The National Galleries of Scotland is seeking to appoint a sole Service Provider for the Provision of Audience Research Services. National Galleries Scotland (NGS) proudly displays collection artworks and exhibitions within three Galleries across four main sites - The Scottish National Gallery (SNG), The Scottish National Portrait Gallery (SNPG) and the Scottish National Gallery of Modern Art (SNGMA) (Modern One and Modern Two). The Service Provider is required to conduct Audience Research to provide insight and analysis about both visitors and non-visitors in order to support the organisation's Key Performance Indicators (KPIs), special projects and inform organisation-wide strategic planning. For full details of the Contract Requirements please refer to the associated Tender and Contract Documents. There is no commitment to a volume of work. Under this agreement, no minimum workload is guaranteed. Services will be agreed to on an "as required" basis. The Tenderer will have no claim against NGS if they are not instructed to carry out any of the services. The agreement will be non-exclusive i.e. NGS reserves the right, in certain circumstances, to procure out with the Contract Agreement, as and when required. In the event of unsatisfactory performance by the successful Service Provider and the termination of the contract by either party, NGS reserves the right to negotiate the continuance of the services with the second and third placed Service Providers. The Service Provider must have a clear understanding of the contract requirements and the organisational needs of NGS. As part of the tender exercise, the Service Provider must detail a robust, flexible methodology that will meet all data capture requirements.

Lot Information

Lot 1

The procurement will be conducted through the use of the Open Procedure. Service Providers must complete and submit both an SPD and tender response. Economic Operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015. This procurement will utilise Scottish Government's Cyber Security Procurement Support Tool (CSPST). There are minimum requirements concerning Cyber Security for this contract to which a pass/fail will attach. Tenderers will be required to complete an online Supplier Assurance Questionnaire (SAQ) using the CSPST. A link to the CSPST can be found here: https://cyberassessment.gov.scot/ The questionnaire will be aligned to a Cyber Risk Profile that has been established for the contract, based on NGS's assessment of cyber risk. For this contract, minimum requirements also include ISO 27001 (or equivalent) and Cyber Essentials Plus (or equivalent) accreditation. The Service Provider must already hold valid certification, or be willing to achieve such within 12 months of the contract award date. Further details are set out in the procurement documents. A contract condition for this procurement requires the Tenderer to comply with the minimum security requirements.. All Tenderers will be invited to provide a presentation. Full details are provided in the Invitation to Tender (ITT) document. It is currently anticipated that presentations will take place during the week commencing 24th January 2022 (this date may be subject to change).

Options: NGS may require the Service Provider to provide new/additional qualitative/quantitative audience research services. NGS reserve the right to award a public contract following the negotiated procedure without prior publication in terms of Regulation 33(8) of the Public Contracts (Scotland) Regulations 2015. Further information is included in the Invitation to Tender (ITT) document. NGS reserves the right to issue a contract modification in terms of Regulation 72 of the Public Contracts (Scotland) Regulations 2015.

Renewal: The contract duration will be for an initial 36-month period, with the option of two additional 12-month extensions, not exceeding 24 months; resulting in possible maximum contract extension of 60 months. This is at the discretion of National Galleries Scotland. Each 12-month period of the contract is anticipated to run from 1st April through 31st March.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000670215
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB470539
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£284,000 £100K-£500K
Lots Value
£284,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£293,700 £100K-£500K

Notice Dates

Publication Date
7 Feb 20233 years ago
Submission Deadline
17 Jan 2022Expired
Future Notice Date
Not specified
Award Date
29 Jun 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
2025 - 2027

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NATIONAL GALLERIES OF SCOTLAND
Contact Name
Matt Ramagge
Contact Email
mramagge@nationalgalleries.org
Contact Phone
Not specified

Buyer Location

Locality
EDINBURGH
Postcode
EH4 3DS
Post Town
Edinburgh
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh

Local Authority
City of Edinburgh
Electoral Ward
Inverleith
Westminster Constituency
Edinburgh West

Supplier Information

Number of Suppliers
2
Supplier Names

BDRC CONTINENTAL

PERSPECTIVE RESEARCH SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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