Notice Information
Notice Title
Patient Advice and Support Service for NHS Scotland
Notice Description
The re-tender for the Provision of the Patient Advice and Support Service (PASS) as described in Section 18 of the Patient Rights (Scotland) Act 2011. https://www.legislation.gov.uk/asp/2011/5/section/18 The Common Services Agency (more commonly known as National Services Scotland), acting through its division National Procurement, intends to conduct a procurement on behalf of the Scottish Government Health Directorates (SGHD) and the NHS in Scotland for the provision of the Patient Advice and Support Service (PASS).
Lot Information
Lot 1
The Service is intended to provide free, inclusive and accessible, confidential advice and support to patients and other members of the public in relation to the Health Service in Scotland. It is anticipated that the contract will require the following: 1. Helpline, staffed Monday - Friday over normal working hours. 2. Email address, staffed Monday - Friday over normal working hours. 3. Access to an Information Pack to support clients to make a complaint or raise an issue. 4. Provide, where appropriate, information on other sources of Advice or Advocacy Services. 5. Practical help, such as letter writing, making phone calls on a client's behalf, face-to-face visits in confidential premises within the local health board area, support to prepare for and attend complaint meetings with the health board. 6. Regular Management Information and Reports as defined by the Contracting Authority. This list is not exhaustive but gives an early indication of the requirement. The exact services to be procured will be detailed in future tender documentation.. The estimated contract value of 4.5 million GBP would be the total contract value for an initial 3 year term plus 2 x 12 month extensions.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000683321
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB441421
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- OJEU - F1 - Prior Information Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
85 - Health and social work services
-
- CPV Codes
85312310 - Guidance services
Notice Value(s)
- Tender Value
- £4,500,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 22 Feb 20224 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 4 Apr 2022Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NSS NATIONAL PROCUREMENT
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- EDINBURGH
- Postcode
- EH12 9EB
- Post Town
- Edinburgh
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM1 East Central Scotland
- Small Region (ITL 3)
- TLM13 City of Edinburgh
- Delivery Location
- TLM Scotland
-
- Local Authority
- City of Edinburgh
- Electoral Ward
- Drum Brae/Gyle
- Westminster Constituency
- Edinburgh South West
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB441421
Patient Advice and Support Service for NHS Scotland - The re-tender for the Provision of the Patient Advice and Support Service (PASS) as described in Section 18 of the Patient Rights (Scotland) Act 2011. https://www.legislation.gov.uk/asp/2011/5/section/18 The Common Services Agency (more commonly known as National Services Scotland), acting through its division National Procurement, intends to conduct a procurement on behalf of the Scottish Government Health Directorates (SGHD) and the NHS in Scotland for the provision of the Patient Advice and Support Service (PASS).
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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