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Patient Advice and Support Service for NHS Scotland

NSS National Procurement

This public procurement record has 2 releases in its history.

TenderUpdate

10 May 2022 at 01:00

OJEU - F14 - Corrigendum
Tender

28 Apr 2022 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The NSS National Procurement is seeking bids for the "Patient Advice and Support Service for NHS Scotland", a contract valued at approximately £4.5 million available for an initial three-year term with options for two additional 12-month extensions. The procurement process is currently in the Tender stage, with the revised deadline for bid submissions set for 13th June 2022. This service falls under the industry category of health services, aimed at enhancing patient support as per the Patient Rights (Scotland) Act 2011. Bids will be managed through the PCS-Tender system, where interested parties can register and submit their proposals from the head office located in Edinburgh, UK.

This tender presents significant opportunities for businesses operating within the healthcare services sector, particularly those proficient in providing patient support and advice services. Companies that demonstrate compliance with fair work practices and hold the necessary insurance requirements will be well-positioned to compete for this contract. The engagement with community benefits through the NHS Scotland's Community Benefits Gateway may also appeal to businesses focused on social impact, enhancing both their competitive edge and contributions to community welfare.

How relevant is this notice?

Notice Information

Notice Title

Patient Advice and Support Service for NHS Scotland

Notice Description

Provision of the Patient Advice and Support Service (PASS) as described in Section 18 of the Patient Rights (Scotland) Act 2011 (asp 5).

Lot Information

Lot 1

The Patient Advice and Support Service is an independent service which provides free, accessible and confidential information, advice and support to patients and members of the public regarding NHSScotland healthcare. The contractor will provide and/or co-ordinate a consistent service to patients and other members of the public where those affected wish to give feedback or comments or raise concerns or complaints about NHS services in Scotland. Further details are contained within the Statement of Requirements within the tender documentation. Note: The estimated contract value of 4.5 million GBP would be the total contract value for an initial 3 year term plus 2 x 12 month extensions. The buyer is using PCS-Tender to carry out this procurement process. Please note this is a separate website and if you are not already registered, registration will be required. To access PCS-Tender, record your interest in this notice and access the tender documentation please visit https://www.publictendersscotland.publiccontractsscotland.gov.uk and search for project Code 21185 under ITTs Open to All Suppliers. Please use the Search/Filter function, then select Project Code from the drop down. Please note that once you have expressed interest in the ITT it will move to your My ITTs area. For further information on using PCS-Tender, please read the Supplier Response Guide: https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/supplierhelppage/PCS-TSupplierResponseGuide.pdf If you have already registered on Public Contracts Scotland and PCS-Tender and paired your accounts you can access PCS-Tender through your Public Contracts Scotland Control Panel.

Renewal: The Authority is entitled at its sole discretion to extend by up to a further two (2) periods of twelve (12) months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000691152
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY447943
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
OJEU - F14 - Corrigendum
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312310 - Guidance services

Notice Value(s)

Tender Value
£4,500,000 £1M-£10M
Lots Value
£4,500,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 May 20224 years ago
Submission Deadline
30 May 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2023 - 31 Mar 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NSS National Procurement
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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