NHSGGC0738 - Intepreting, Communication Support and Transcription Services

Notice Information

Get alerts for notices like these

Notice Title

NHSGGC0738 - Intepreting, Communication Support and Transcription Services

Notice Description

NHS Greater Glasgow and Clyde (NHSGGC) is committed to providing equal access to healthcare for all patients, as outlined in 'A Fairer NHS - Greater Glasgow and Clyde, 2016-2020'. The provision of interpreting services is a vital part of the ongoing work to ensure that everyone receives the best possible care. The NHSGGC interpreting service aims to provide an effective and efficient service for patients and staff. This tender process will identify a framework of suppliers which will be split by Lots, identified by speciality to work with the internal service to provide interpreting services compliant with all relevant legislation

Lot Information

Deaf Relay Interpreting

The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire. The service will require interpreters at short notice to deal with crisis events or unforeseen situations. The contract will work with core hour's service and out of hour's service. The services which will arise under this lot includes: -Provision of deaf relay interpreters at health appointments -The service to be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service

Renewal: Option to extend for 2 x 12 month periods

International Sign Language

The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire. The service will require interpreters at short notice to deal with crisis events or unforeseen situations. The contract will work with core hour's service and an out of hour's service. The services which shall arise under this lot includes: -Provision of International Sign Language interpreters at health appointments -The service to be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service

Renewal: Option to extend for 2 x 12 months

Lip Speaking, Note-takers and Speech to text reporters

The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire. The service will require Lip speaking, note-takers and speech to text reporters at short notice to deal with crisis events or unforeseen situations. The contract will work with core hour's service and an out of hour's service. The services which will arise under this lot includes: -Provision of Lip speaking, note-takers and speech to text reporters at health appointments across the services within the background section of this document in both NHSGGC and NHS Lanarkshire -The service to be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service

Renewal: Option to extend for 2 x 12 month periods

Telephone Interpreting/Video Conferencing

The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC. The service will require interpreters at short notice to deal with crisis events or unforeseen situations. The contract will work with core hour's service and an out of hour's service. The service will require to be able to access common as well as rare languages at short notice to match the need in NHSGGC. The service will be required to estimate average connection time to interpreter and meet 90% of calls within this estimated timeframe. The service is expected to provide NHSGGC with a live webpage containing guidance for NHSGGC staff including video links demonstrating good practice for telephone interpreting when the patient is with the clinician and when they are calling out to the patient. The service will deliver direct patient access. This will allow NHSGGC patients to utilise telephone interpreting directly enabling them to call NHS services on demand. This service requires non-English speaking patients to access the service through direct calling or on an app.

Renewal: Option to extend for 2 x 12 month periods

British Sign Language

The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire. The service will require interpreters at short notice to deal with crisis events or unforeseen situations. The provider will on occasion be required to cover consecutive appointments within an agreed time period to reflect best value. Interpreters will support appointments at different locations, including hospitals, clinics, health centres, patient's homes and any other address as designated by NHSGGC or NHS Lanarkshire. Interpreters will also support appointments carried out by remote video / video calls. The services which will arise under this lot includes: -Provision of BSL interpreters at health appointments -The service will be provided both in hours and out of hours to meet the upside capacity from the in house interpreting service

Renewal: Option to extend for 2 x 12 month periods

Written Translation

This lot includes the provision of written translation from English in to the language requested by the patient and from those languages into English or other languages. Translation refers to the conversion of written documents in to another language as text. This translation should be accurate and maintain the accurate meaning and spirit of the content of a document requiring translation. The service will be available 09:00 - 17:00 Monday to Friday The service will sometimes require to translate material at short notice to deal with crisis events or unforeseen circumstances. All translations will be back translated by a second transcriber quality assurance. The services which shall be provided under this lot include Translation / Transcription of patient information, patient records, clinical information and patient letters / guidance. The services which will arise under this lot includes: -The service to be provided in hours -Translation of NHSGGC patient facing information, clinical information, letter and any other written patient information form English to the target language -Translations of patient medical record from another language to English

Renewal: Option to extend for 2 x 12 month periods

Spoken Language Face to Face Interpreting

The service will be available 24 hours a day, 365 days a year within the geographical area of NHSGGC and NHS Lanarkshire. The service will require interpreters at short notice to deal with crisis events or unforeseen situations. Interpreters will support appointments at different locations, including hospitals, health centres, patients homes and any other address as designated by NHSGGC or NHS Lanarkshire. The services which will arise under this lot includes: -Provision of face to face interpreters at health appointments -Provision of interpreting in information and therapeutic group work -The service will be provided both in hours and out of hours to meet the upside capacity of in house interpreting services -Provision of written translation of medical records when required.

Renewal: Option to extend for 2 x 12 month periods

Notice Details

Get alerts for notices like these

Publication & Lifecycle

Open Contracting ID: ocds-r6ebe6-0000702275
Publication Source: Public Contracts Scotland
Latest Notice: https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR473638
Current Stage: Award
All Stages: Tender, Award

Procurement Classification

Notice Type: OJEU - F3 - Contract Award Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Open
Procurement Method Details: Open procedure
Tender Suitability: Not specified
Awardee Scale: Large

Common Procurement Vocabulary (CPV)

CPV Divisions: 79 - Business services: law, marketing, consulting, recruitment, printing and security
CPV Codes: 79540000 - Interpretation services

Notice Value(s)

Tender Value: £5,014,752 £1M-£10M
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: £1,620,000 £1M-£10M

Notice Dates

Publication Date: 14 Mar 20233 years ago
Submission Deadline: 13 Dec 2022Expired
Future Notice Date: Not specified
Award Date: 13 Mar 20233 years ago
Contract Period: Not specified - Not specified
Recurrence: Not specified

Notice Status

Tender Status: Complete
Lots Status: Complete
Awards Status: Not Specified
Contracts Status: Active

Buyer & Supplier

Get alerts for notices like these

Contracting Authority (Buyer)

Main Buyer: NHS Greater Glasgow and Clyde
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: GLASGOW
Postcode: G4 0SF
Postcode Area: Glasgow
Country: Scotland
Major Region (ITL 1): TLM Scotland
Basic Region (ITL 2): TLM3 West Central Scotland
Small Region (ITL 3): TLM32 Glasgow City
Delivery Location: TLM82 Glasgow City
Local Authority: Glasgow City
Electoral Ward: Dennistoun
Westminster Constituency: Glasgow North East

Supplier Information

Number of Suppliers

6

Supplier Names

DA Languages Limited

Deaf Action

Deaf Services Lanarkshire

Global Language Services Ltd

Sign Language Interactions

Supreme Linguistic services T/A Premium Linguistic services

Further Information

Notice Documents

https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV463773
NHSGGC0738 - Intepreting, Communication Support and Transcription Services - NHS Greater Glasgow and Clyde (NHSGGC) is committed to providing equal access to healthcare for all patients, as outlined in 'A Fairer NHS - Greater Glasgow and Clyde, 2016-2020'. The provision of interpreting services is a vital part of the ongoing work to ensure that everyone receives the best possible care. The NHSGGC interpreting service aims to provide an effective and efficient service for patients and staff. This tender process will identify a framework of suppliers which will be split by Lots, identified by speciality to work with the internal service to provide interpreting services compliant with all relevant legislation
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR473638
NHSGGC0738 - Intepreting, Communication Support and Transcription Services - NHS Greater Glasgow and Clyde (NHSGGC) is committed to providing equal access to healthcare for all patients, as outlined in 'A Fairer NHS - Greater Glasgow and Clyde, 2016-2020'. The provision of interpreting services is a vital part of the ongoing work to ensure that everyone receives the best possible care. The NHSGGC interpreting service aims to provide an effective and efficient service for patients and staff. This tender process will identify a framework of suppliers which will be split by Lots, identified by speciality to work with the internal service to provide interpreting services compliant with all relevant legislation

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...