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Patient Advice and Support Service for NHS Scotland

NSS National Procurement

This public procurement record has 2 releases in its history.

AwardUpdate

09 Feb 2026 at 00:00

OJEU - F20 - Modification Notice
Award

19 Dec 2022 at 00:00

OJEU - F3 - Contract Award Notice
Summary of the contracting process

The current public procurement process involves NSS National Procurement, headquartered at Gyle Square, 1 South Gyle Crescent, Edinburgh, UK, acting as the buying organisation. The contract titled "Patient Advice and Support Service for NHS Scotland" focuses on the services industry category and covers all entities under the National Health Service (Scotland) Act 1978, primarily within the UKM region. The procurement process has reached the award and contract update stages, with Citizens Advice Scotland being awarded the contract. The contract’s active period spans from 1st December 2025 to 31st May 2026, with a total value of £4,374,628 GBP. The procurement method employed is an open procedure, reflecting transparency and broad accessibility.

This tender offers significant opportunities for businesses in the healthcare service sector, particularly those specialising in patient support and advisory services. As the contract requires the provision of independent, confidential assistance to patients and the public across Scotland, organisations with expertise in coordinating large-scale service delivery, feedback management, and advisory support are well-suited to compete. SMEs with strengths in innovative service solutions stand to benefit, as the award criteria favoured service provision improvements and innovation alongside price. The engagement is supported by funding from the Scottish Government and aligns with public procurement regulations, offering a platform for sustained business growth in a high-impact sector.

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Notice Information

Notice Title

Patient Advice and Support Service for NHS Scotland

Notice Description

Provision of the Patient Advice and Support Service (PASS) as described in Section 18 of the Patient Rights (Scotland) Act 2011 (asp 5).

Lot Information

Lot 1

The Patient Advice and Support Service is an independent service which provides free, accessible and confidential information, advice and support to patients and members of the public regarding NHSScotland healthcare. The contractor will provide and/or coordinate a consistent service to patients and other members of the public where thoseaffected wish to give feedback or comments or raise concerns or complaints about NHSservices in Scotland Additional Services - The additional services being requested for the current contractor to provide support for the Eljamel Independent Clinical Review (ICR), supporting former patients to complete applicant statements. This will be through online, phone, and in-person support to assist participant complete statements. The support offered to applicants will be over a 6-month period.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000716923
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB549098
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F20 - Modification Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312310 - Guidance services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£4,374,628 £1M-£10M

Notice Dates

Publication Date
9 Feb 20266 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
12 Dec 20223 years ago
Contract Period
1 Dec 2025 - 31 May 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NSS National Procurement
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

Citizens Advice Scotland

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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